Photoshop CC crop tool

New Here ,
May 25, 2021 May 25, 2021

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Having uploaded an image and selected the crop tool, for some reason, after working perfectly for over a year, I cannot now re-size the image. Everything on screen freezes. To escape, the only way is to reset my computer. Same thing happened when I selected to type tool. Anyone know how to resolve this problem or alternatively give me an Adobe e-mail contact address? I just keep going round in a loop when I try to follow the 'contact us' or 'help' options. A bit frustrating to be honest. Thanks.

 

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Crash or freeze, Problem or error, Windows

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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Try trashing your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

(Mac OS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

Also: https://helpx.adobe.com/photoshop/using/preferences.html

*To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Note:
The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings 

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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New Here ,
May 25, 2021 May 25, 2021

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Similar issues here. Using the Zoom tool or key board commands to resize the image on screen. The image goes black once you get over 100%

 

OS Big Sur 11.2.3

Mac Mini M1

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