Photoshop CC keyboard shortcuts not working

Community Beginner ,
Nov 06, 2018 Nov 06, 2018

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Hi there,

On the latest version of PS CC the keyboard shortcuts are not working. I do see the cursor change when pressing alt/ctrl but e.g. brush, ctrl + z do not work.

Uninstalling and reinstalling did not help. Neither did remove preferences.


Please help me fix it.

Running latest photoshop with an up to date Windows 10 64 bit system.

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Advocate ,
Nov 06, 2018 Nov 06, 2018

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Can you please try to Check the Legacy option and see if its works ?

Go to Edit > Preferences > Performance > Legacy Composting

Screenshot_2.png

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Community Beginner ,
Nov 06, 2018 Nov 06, 2018

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Hi there! Option was not on, but after turning it on, it makes no difference I'm afraid.

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Advocate ,
Nov 06, 2018 Nov 06, 2018

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After turning it on did you restart your photoshop ?

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Community Beginner ,
Nov 06, 2018 Nov 06, 2018

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Yes. No change!

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Community Beginner ,
Nov 07, 2018 Nov 07, 2018

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It still isn't working, not even after a completely uninstall of the entire Adobe suite.  Do you have any other suggestions?

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Community Beginner ,
Nov 08, 2018 Nov 08, 2018

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Either by luck or after changing languages in Windows to NL it seems to work. odd, has not happened before!

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Advocate ,
Nov 08, 2018 Nov 08, 2018

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Hi,

Have you tried to reset preferences ?

Can you please tell me which version of photoshop you are running ?

If you are using the latest verison then please do reset the preferences

Go to Edit > Preferences > General > Reset preferences on Quit.

Screenshot_2.png

Thanks.

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New Here ,
Mar 09, 2020 Mar 09, 2020

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I had the same problem with the <<ctrl>> functions and after reseting the preferences everything is working fine again. But this is frustrating.

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Advocate ,
Nov 08, 2018 Nov 08, 2018

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That's great!

Best of luck!

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New Here ,
Jan 01, 2020 Jan 01, 2020

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Wow that's a nice one!
I had the same issue with the same solution when migrating from Windows 8.1 to my new PC with Windows 10.

  • Application/Version: Photoshop CS6
  • Language not working: English(Switzerland) Swiss German Keyboard
  • Language working: English(United Kingdom) United Kingom Keyboard


Thanks for providing the solution. 🙂

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Explorer ,
Nov 19, 2018 Nov 19, 2018

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I have upgraded to 20.0.1 today. After working for a period, all keyboard shortcuts suddenly stops working. This has happened a couple of times now during last two hours. As if it wasn't annoying enough that we all suddenly had to deal with the sudden change in keyboard shortcuts with the prior version, we now face this. Please hurry with a fix for this...

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New Here ,
Jun 23, 2019 Jun 23, 2019

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I have same situation (with OS) and it's frustrating that I search and try different solutions, but it still doesn't work.

In the ending i decided to installed 2017 version. It's rather good for me to use.

I DONT see the point of better experience for designer to "upgrade" software. Modifying user experience/habits only make it worse.

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New Here ,
Mar 03, 2020 Mar 03, 2020

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I am having the same problem. I am on a job right now and my keyboard isn't working in either Photoshop or Illustrator. This is driving me nuts!!!! I use to be able to work quickly without even looking at my keyboard now ever move is a challenge! Can anyone at Adobe figure out why nothing is working correctly with these new updates!!!!!!!!!

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New Here ,
Mar 23, 2020 Mar 23, 2020

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One of the problems for me was when I switched to a different language keyboard and all my shortcut didn't wotk. 

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New Here ,
Mar 30, 2020 Mar 30, 2020

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Hi,

I had the same problem, but I did change my Keyboard language and all short cut work after. To change the language you just need to go on the right down corner of your desktop and swap the language. Just to do it work in my case.

Sketch.png

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New Here ,
Feb 22, 2021 Feb 22, 2021

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Thank you! I just had this exact problem, and never would have considered the keyboard change affecting the shortcuts. Much appreciated.

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New Here ,
Jun 17, 2020 Jun 17, 2020

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I had the same issue on Windows 10. Keyboard shortcuts did not work on even with older (CS6) versions either. I found the root cause for my case.

 

I did changes in the language configuration after I bought a new keyboard. This included installing the "English (Europe)" language pack with United States Internaltional QWERTY keyaboard:

 

VladimirMinenko_0-1592401639089.png

I also removed the standard "English (US)" language pack, since I thought is not needed anymore and just takes one more cycle when switching the layout to get to the Russian one. After none of the solutions suggested on the Internet worked, I came to the idea to put back the "English (US)" language pack and, look, keyboard shortcuts work again in all adobe apps. The above screenshot shows the corrected setup. @Adobe: have software background, I would consider this as a bug, not sure if it is your bug or Microsoft's .

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New Here ,
Jan 29, 2021 Jan 29, 2021

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Sill an issue in january 2021: Works fine with other keyboard layouts but swiss-german.

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