Photoshop CC quits/crash after 2 seconds on Mac

Explorer ,
Jun 17, 2013

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I successfully updated Photoshop to the new CC version, but when I launch it I go through the splash screen, then everything seems OK, but after a couple of second it crashes and quits.

I tried repairing permissions, etc. but no help.

how can I get it to work?

good thing I didn't uninstall the CS6 version, so I can continue using it.

Hi,

Can you please try the following:

1. Launch Adobe Creative Cloud

2. Go to Preferences and then signout

3. Relaunch Photoshop CC and resignin using same Adobe id.

-Pragya

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Photoshop CC quits/crash after 2 seconds on Mac

Explorer ,
Jun 17, 2013

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I successfully updated Photoshop to the new CC version, but when I launch it I go through the splash screen, then everything seems OK, but after a couple of second it crashes and quits.

I tried repairing permissions, etc. but no help.

how can I get it to work?

good thing I didn't uninstall the CS6 version, so I can continue using it.

Hi,

Can you please try the following:

1. Launch Adobe Creative Cloud

2. Go to Preferences and then signout

3. Relaunch Photoshop CC and resignin using same Adobe id.

-Pragya

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Jun 17, 2013 0
Explorer ,
Jun 17, 2013

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here's a snippet of logs, maybe it helps?

6/18/13 7:46:34.302 AM Adobe Photoshop CC[1285]: *** Assertion failure in -[PSCocoaMenu itemAtIndex:], /SourceCache/AppKit/AppKit-1187.39/Menus.subproj/NSMenu.m:861

6/18/13 7:46:34.320 AM Adobe Photoshop CC[1285]: *** Assertion failure in -[PSCocoaMenu itemAtIndex:], /SourceCache/AppKit/AppKit-1187.39/Menus.subproj/NSMenu.m:861

6/18/13 7:46:34.331 AM Adobe Photoshop CC[1285]: *** Assertion failure in -[PSCocoaMenu itemAtIndex:], /SourceCache/AppKit/AppKit-1187.39/Menus.subproj/NSMenu.m:861

6/18/13 7:46:35.032 AM Adobe Photoshop CC[1285]: Error loading /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio:  dlopen(/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio, 262): no suitable image found.  Did find:

          /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio: mach-o, but wrong architecture

6/18/13 7:46:35.032 AM Adobe Photoshop CC[1285]: Cannot find function pointer NewPlugIn for factory C5A4CE5B-0BB8-11D8-9D75-0003939615B6 in CFBundle/CFPlugIn 0x12849aaf0 </Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin> (bundle, not loaded)

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Jun 17, 2013 0
Jun 17, 2013

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We need to see the crash log, not the console log.

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Jun 17, 2013 0
Explorer ,
Jun 17, 2013

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thank you Chris, can you tell me how to do it?

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Jun 17, 2013

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Either look up the existing logs in the console or ~/Library/Logs/DiagnosticReports, and copy one of the reports here.

Or click the "details" button in the crash report dialog and paste the crash report here.

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Jun 17, 2013 0
Explorer ,
Jun 17, 2013

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- I don't have any Adobe specific crash logs in ~/Library/Logs/DiagnosticReports, just a couple of entries about apple qmaster

- I never had the crash report dialog pop up. Photoshop just quits.

- I also tried installing InDesign CC and the same thing happens, so I guess it's not related to Photoshop CC only but to the entire CC maybe?

please tell me other ways of providing informations to you so you can help me

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You said Photoshop crashed - and it would show an Apple crash report dialog at a minimum.

If it is quitting without launching - then something is most likely wrong at the OS level, and you may need to repair your OS install.

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Jun 17, 2013 0
Explorer ,
Jun 17, 2013

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I wasn't sure if it was a crash or what.

btw, I never had any problems with previous Creative Cloud, so I don't see why I'm getting problems with the new one.

same OS, same setup, I just used CS6 apps hours ago flawlessly without problems.

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Jun 17, 2013 0
Explorer ,
Jun 17, 2013

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I tried launching Photoshop CC and then very quickly I clicked in the menu bar, and found out that it keeps running as long as I have some kind of window opened inside the app (such as preferences, open dialog, etc.)

with this, would a System Info from inside PSCC work out for you?

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System info might give us some useful information...

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Jun 17, 2013 0
Explorer ,
Jun 17, 2013

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Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x64

Operating System: Mac OS 10.8.4

System architecture: Intel CPU Family:6, Model:23, Stepping:6 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1

Physical processor count: 8

Processor speed: 2800 MHz

Built-in memory: 18432 MB

Free memory: 10194 MB

Memory available to Photoshop: 15146 MB

Memory used by Photoshop: 69 %

Image tile size: 1028K

Image cache levels: 6

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

OpenGL Allow Old GPUs: Not Detected.

OpenCL Version: 1.2 (Apr 25 2013 18:32:06)

OpenGL Version: 2.1

Video Rect Texture Size: 8192

OpenGL Memory: 996 MB

Video Card Vendor: NVIDIA Corporation

Video Card Renderer: NVIDIA GeForce GTX 285 OpenGL Engine

Display: 2

Display Depth: 32

Display Bounds: top=0, left=-1920, bottom=1200, right=0

Video Renderer ID: 16918032

Video Card Memory: 1024 MB

Display: 1

Main Display

Display Depth: 32

Display Bounds: top=0, left=0, bottom=1200, right=1920

Video Renderer ID: 16918032

Video Card Memory: 1024 MB

Serial number: 90970143392753215160

Application folder: /Applications/Adobe Photoshop CC/

Photoshop scratch has async I/O enabled

Scratch volume(s):

  system, 110.9G, 40.8G free

Required Plug-ins folder: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/

Primary Plug-ins folder: /Applications/Adobe Photoshop CC/Plug-ins/

Installed components:

   adbeape.framework   adbeape   3.4.0.29366   0.1160850

   AdbeScriptUIFlex.framework   AdbeScriptUIFlex   6.3.2.30746   79.535742

   adobe_caps.framework   adobe_caps   7.0.0.21   1.248010

   AdobeACE.framework   AdobeACE   2.20.02.30665   79.535293

   AdobeAGM.framework   AdobeAGM   4.30.19.30830   79.536232

   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.7.101.18636   66.26830

   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.7.101.18636   66.26830

   AdobeBIB.framework   AdobeBIB   1.2.03.30665   79.535293

   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.01   79.535293

   AdobeCoolType.framework   AdobeCoolType   5.13.00.30665   79.535293

   AdobeCrashReporter.framework   AdobeCrashReporter   7.0.1  

   AdobeExtendScript.framework   AdobeExtendScript   4.5.5.30746   79.535742

   AdobeJP2K.framework   AdobeJP2K   1.2.2.29712   79.248139

   AdobeLinguistic.framework      19061  

   AdobeMPS.framework   AdobeMPS   5.8.1.30604   79.535029

   AdobeOwl.framework   AdobeOwl   5.0.13   79.533484

   AdobePDFL.framework   AdobePDFL   10.0.1.30505   79.499517

   AdobePDFSettings.framework   AdobePDFSettings   1.4  

   AdobePIP.framework   AdobePIP   7.0.0.1768  

   AdobeScCore.framework   AdobeScCore   4.5.5.30746   79.535742

   AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"

   AdobeXMP.framework   AdobeXMPCore   79.151481   79.151481

   AdobeXMPFiles.framework   AdobeXMPFiles   79.151481   79.151481

   AdobeXMPScript.framework   AdobeXMPScript   79.151481   79.151481

   ahclient.framework   ahclient   1.8.0.31  

   aif_core.framework   AdobeAIF   5.0.00   79.534508

   aif_ocl.framework   AdobeAIF   5.0.00   79.534508

   aif_ogl.framework   AdobeAIF   5.0.00   79.534508

   AlignmentLib.framework   xcode   Copyright © 2013 Adobe Systems Incorporated  

   amtlib.framework   amtlib   7.0.0.169  

   boost_date_time.framework   boost_date_time   7.0.0.0  

   boost_signals.framework   boost_signals   7.0.0.0  

   boost_system.framework   boost_system   7.0.0.0  

   boost_threads.framework   boost_threads   7.0.0.0  

   Cg.framework   NVIDIA Cg     

   CIT.framework   CIT   2.1.6.30158   151334

   CITThreading.framework   CITThreading   2.1.6.30158   151334

   dvaaudiodevice.framework   dvaaudiodevice   7.0.0.0  

   dvacore.framework   dvacore   7.0.0.0  

   dvamarshal.framework   dvamarshal   7.0.0.0  

   dvamediatypes.framework   dvamediatypes   7.0.0.0  

   dvaplayer.framework   dvaplayer   7.0.0.0  

   dvatransport.framework   dvatransport   7.0.0.0  

   dvaunittesting.framework   dvaunittesting   7.0.0.0  

   dynamiclink.framework   dynamiclink   7.0.0.0  

   FileInfo.framework   FileInfo   79.151561   79.151561

   filter_graph.framework   AdobeAIF   5.0.00   79.534508

   ICUConverter.framework   ICUConverter   3.61   "gtlib_3.0" "." "16615"

   ICUData.framework   ICUData   3.61   "gtlib_3.0" "." "16615"

   LogSession.framework   LogSession   2.1.2.1756  

   mediacoreif.framework   mediacoreif   7.0.0.0  

   patchmatch.framework   AdobePatchMatch   1.1.00.1   1.

   PlugPlugOwl.framework   PlugPlugOwl   4.0.1.34  

   UpdaterNotifications.framework   UpdaterNotifications   7.0.1.102   "7.0.1.102"

   WRServices.framework        

Required plug-ins:

   Accented Edges 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Adaptive Wide Angle 14.0, Copyright © 2013 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”

   Angled Strokes 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Average 14.0 20130423.r.221 2013/04/23:23:00:00  ©1993-2013 Adobe Systems Incorporated - from the file “Average.plugin”

   Bas Relief 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   BMP 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Camera Raw 8.1 (43), Copyright © 2013 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

   Camera Raw Filter 8.1 (43), Copyright © 2013 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

   Chalk & Charcoal 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Charcoal 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Chrome 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Cineon 14.0 20130423.r.221 2013/04/23:23:00:00  ©2002-2013 Adobe Systems Incorporated - from the file “Cineon.plugin”

   Clouds 14.0 20130423.r.221 2013/04/23:23:00:00  ©1993-2013 Adobe Systems Incorporated - from the file “Clouds.plugin”

   Collada DAE 14.0 20130423.r.221 2013/04/23:23:00:00  ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”

   Color Halftone 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Colored Pencil 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   CompuServe GIF 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Conté Crayon 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Craquelure 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Crop and Straighten Photos 14.0 20130423.r.221 2013/04/23:23:00:00  ©2003-2013 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”

   Crop and Straighten Photos Filter 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Crosshatch 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Crystallize 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Cutout 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Dark Strokes 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   De-Interlace 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Difference Clouds 14.0 20130423.r.221 2013/04/23:23:00:00  ©1993-2013 Adobe Systems Incorporated - from the file “Clouds.plugin”

   Diffuse Glow 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Displace 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Dry Brush 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Eazel Acquire 14.0 20130423.r.221 2013/04/23:23:00:00  ©1997-2013 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”

   Embed Watermark NO VERSION - from the file “DigiSign.plugin”

   Extrude 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   FastCore Routines 14.0 20130423.r.221 2013/04/23:23:00:00  ©1990-2013 Adobe Systems Incorporated - from the file “FastCore.plugin”

   Fibers 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Film Grain 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Filter Gallery 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Fresco 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Glass 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Glowing Edges 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Grain 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Graphic Pen 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Halftone Pattern 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   HDRMergeUI 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”

   IFF Format 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Ink Outlines 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   JPEG 2000 14.0 20130423.r.221 2013/04/23:23:00:00  ©2001-2013 Adobe Systems Incorporated - from the file “JPEG2000.plugin”

   Lens Blur 14.0, Copyright © 2002-2013 Adobe Systems Incorporated - from the file “Lens Blur.plugin”

   Lens Correction 14.0, Copyright © 2002-2013 Adobe Systems Incorporated - from the file “Lens Correct.plugin”

   Lens Flare 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Liquify 14.0, Copyright © 2001-2013 Adobe Systems Incorporated - from the file “Liquify.plugin”

   Matlab Operation 14.0 20130423.r.221 2013/04/23:23:00:00  ©1993-2013 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

   Measurement Core 14.0 20130423.r.221 2013/04/23:23:00:00  ©1993-2013 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”

   Mezzotint 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   MMXCore Routines 14.0 20130423.r.221 2013/04/23:23:00:00  ©1990-2013 Adobe Systems Incorporated - from the file “MMXCore.plugin”

   Mosaic Tiles 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Multiprocessor Support 14.0 20130423.r.221 2013/04/23:23:00:00  ©1990-2013 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”

   Neon Glow 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Note Paper 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   NTSC Colors 14.0 20130423.r.221 2013/04/23:23:00:00  ©1993-2013 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”

   Ocean Ripple 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Oil Paint 14.0, Copyright © 2013 Adobe Systems Incorporated - from the file “Oil Paint.plugin”

   OpenEXR 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Paint Daubs 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Palette Knife 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Patchwork 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Paths to Illustrator 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   PCX 14.0 20130423.r.221 2013/04/23:23:00:00  ©1989-2013 Adobe Systems Incorporated - from the file “PCX.plugin”

   Photocopy 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Photoshop 3D Engine 14.0 20130423.r.221 2013/04/23:23:00:00  ©2006-2013 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”

   Picture Package Filter 14.0 20130423.r.221 2013/04/23:23:00:00  ©1993-2013 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

   Pinch 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Pixar 14.0 20130423.r.221 2013/04/23:23:00:00  ©1989-2013 Adobe Systems Incorporated - from the file “Pixar.plugin”

   Plaster 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Plastic Wrap 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   PNG 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Pointillize 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Polar Coordinates 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Portable Bit Map 14.0 20130423.r.221 2013/04/23:23:00:00  ©1989-2013 Adobe Systems Incorporated - from the file “PBM.plugin”

   Poster Edges 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Radial Blur 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Radiance 14.0 20130423.r.221 2013/04/23:23:00:00  ©2003-2013 Adobe Systems Incorporated - from the file “Radiance.plugin”

   Read Watermark NO VERSION - from the file “DigiRead.plugin”

   Reticulation 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Ripple 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Rough Pastels 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Save for Web 14.0, Copyright © 1999-2013 Adobe Systems Incorporated - from the file “Save for Web.plugin”

   ScriptingSupport 13.0, Copyright © 2013 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”

   Shake Reduction 14.0, Copyright © 2013 Adobe Systems Incorporated - from the file “Shake Reduction.plugin”

   Shear 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Smart Blur 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Smudge Stick 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Solarize 14.0 20130423.r.221 2013/04/23:23:00:00  ©1993-2013 Adobe Systems Incorporated - from the file “Solarize.plugin”

   Spatter 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Spherize 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Sponge 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Sprayed Strokes 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Stained Glass 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Stamp 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Sumi-e 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Targa 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Texturizer 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Tiles 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Torn Edges 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Twirl 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Underpainting 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Vanishing Point 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”

   Water Paper 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Watercolor 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Wave 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Wind 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Wireless Bitmap 14.0 20130423.r.221 2013/04/23:23:00:00  ©1989-2013 Adobe Systems Incorporated - from the file “WBMP.plugin”

   ZigZag 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Flash: NONE

Installed TWAIN devices: NONE

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Jun 17, 2013 0
Jun 17, 2013

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Check the OS settings and make sure you don't have the OS set to close apps that have zero windows open.

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Jun 17, 2013 0
Explorer ,
Jun 17, 2013

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thank you, could you please tell me where to look for it? never heard about that setting.

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Jun 17, 2013 0
Adobe Employee ,
Jun 18, 2013

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Crash Log location:

/Users/<your user name>/Library/Logs/Adobe/LogTransport/Archive/Adobe Photoshop CC

You may need to use Method two in this document to access hidden user library files in OS X 10.7 or later: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

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Jun 18, 2013 0
Explorer ,
Jun 18, 2013

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thank you Jeffrey.

I found the location, but the LogTransport2 folder is empty, even if its modification date shows that it has been modified when I installed Photoshop CC

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Jun 18, 2013 0
Adobe Employee ,
Jun 18, 2013

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Ok. Try these steps to fix most issues: http://bit.ly/Troubleshoot_PS

Restoring prefs and running at Admin and/or safemode would be most interesting to troubleshoot/narrow down the issue.

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Jun 18, 2013 0
New Here ,
Jun 18, 2013

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Same problem to me.

When i try to download PS CC from CC manager its stops somewhere after 51% and then displays that PS installation is complete.

After launching PS CC app 2 sec then crash.

(((

(Mac OS 10.8.4)

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Jun 18, 2013 0
Explorer ,
Jun 18, 2013

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I spent a lot of time trying all the steps you suggested, with no luck.

good thing is that I found the solution in this thread:

http://forums.adobe.com/message/5419615#5419615

it was related to signing in and logging out the creative cloud utility.

then everything went smoothly, PSCC no longer quits

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Jun 18, 2013 0
Adobe Employee ,
Jun 18, 2013

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Hi,

Can you please try the following:

1. Launch Adobe Creative Cloud

2. Go to Preferences and then signout

3. Relaunch Photoshop CC and resignin using same Adobe id.

-Pragya

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Jun 18, 2013 1
Explorer ,
Jun 18, 2013

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thank you Pragya, your suggestions solved the issue

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Jun 18, 2013 0
Civit LATEST
New Here ,
Jul 31, 2013

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ok, for me this was weird.

I installed a brand new OS on a new SSD.

I was trying to update it to Lion but this was freezing in Appstore.I googled it and found an article that it was about writing permission to /library and what i should do is

wrote this in terminal,

chflags nouchg ~/Library

and then this,

chflags uchg ~/Library

nothing changed though, Lion was still freezing and found out it was about the other partitions connected to Macbook Pro.I unmounthed them and Lion worked.

So it seems irrelevant so far but not .

I installed Photoshop CC and it was CRASHING instantly, i tried the correct answer here but was not good for me and then i saw that there were tons of lines about /Library in the crash report.

Then I wrote this again

chflags nouchg ~/Library

And SUCCESS, well for me at least.

I have no experience or knowledge about what's going on but found my own solution like a caveman.Maybe this could help.

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Jul 31, 2013 0