Photoshop CC rotate tool useless, "openGL enabled document" errors

Community Beginner ,
Aug 31, 2018 Aug 31, 2018

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I updated my MacBook Pro to High Sierra, Working on a document in Photoshop I realized my rotation tool doesn't work anymore. I have the latest version of Photoshop CC.

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correct answers 1 Correct Answer

Adobe Employee , Aug 31, 2018 Aug 31, 2018
Hi arnaudg2980557,Sorry that you're getting an "OpenGL document error" while using the rotate tool.Could you please take a look at this similar discussion works with OpenGL enabled document windows error in Photoshop CC 2014 and let us know if that helps? Also, which version of Photoshop are you using?You may also refer the troubleshooting steps mentioned in Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues ​Thanks,Akash

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Adobe Employee ,
Aug 31, 2018 Aug 31, 2018

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Hi arnaudg2980557,

Sorry that you're getting an "OpenGL document error" while using the rotate tool.

Could you please take a look at this similar discussion works with OpenGL enabled document windows error in Photoshop CC 2014 and let us know if that helps? Also, which version of Photoshop are you using?

You may also refer the troubleshooting steps mentioned in Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Thanks,

Akash

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Community Beginner ,
Aug 31, 2018 Aug 31, 2018

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Hi

I'll check that out. Stay input please. Will get back to you in a sec.

Thank you

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Community Beginner ,
Aug 31, 2018 Aug 31, 2018

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I saw that link " works with OpenGL enabled document windows error in Photoshop CC 2014"

second image is a Cyrillic screenshot.

My rotate tool has been working just fine for 5 years until today. I have the latest PSD CC version.

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Community Beginner ,
Aug 31, 2018 Aug 31, 2018

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I fixed the problem.

When Rotate tool doesn't work due to openGL window issue. when I went to PSD preferences/performences, the advance settings was disabled. I couldn't get in.

I closed and re-opened the program and this option was enabled. I checked the use Graphic processeor (that was not working before) and now it's fine.

I have no clue why the option was disabled since I never opened that menu before... Oh well.

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New Here ,
Apr 01, 2020 Apr 01, 2020

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This happened to me however my advanced settings are still disabled 😞 

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New Here ,
Oct 11, 2020 Oct 11, 2020

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Hi, I still have this problem not able to rotate canvas even within preferences and my 'use graphic processor' ON ! Still have the annoying problem. So I use photoshop 2019 and 2020, very sadly.

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Community Beginner ,
Aug 02, 2020 Aug 02, 2020

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None of these options fixed the problem in my Photoshop. I use a Macbook Pro Late 2011 and it is already the second update that gives the rotate tool a problem.

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New Here ,
Aug 04, 2020 Aug 04, 2020

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My Rotation tool is not working as of 8/4/2020. Please help to find the cause of this problem as it is a huge disadvantage in my design work.

 

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New Here ,
Aug 04, 2020 Aug 04, 2020

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Usually a restart of the PC fixes this. But wont stop happening to me as well. Windows 7 PS 2020.  8/4/2020

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New Here ,
Aug 12, 2020 Aug 12, 2020

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It's not working for me, either, and there is nothing anywhere that even giving me the option to enable OpenGL, which everything on the internet has been telling me to do.

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New Here ,
Sep 17, 2020 Sep 17, 2020

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I am using an iMac (27-inch, Mid 2011) and I have upgraded to Photoshop (21.2.3). My rotation tool is not working, when I try to use the rotation tool a window pops up saying "Could not complete request because it only works with OpenGL enable document window".

Screen Shot 2020-09-17 at 8.51.15 PM.pngI researched tutorials on how to fix this problem. I did go to Photoshop > Perefence > Performance. I could not find the drive under the Detected Graphic Processor. 

Screen Shot 2020-09-17 at 8.51.53 PM.png

I clicked on Advanced Settings and the checkbox for OpenGL and two other checkboxes are greyed out.

Screen Shot 2020-09-17 at 8.52.02 PM.png I uninstalled and reinstalled photoshop and nothing happened. I unchecked Use Graphics Processor and shut off photoshop and that did not work either. I read other instructions saying that my GPU drive could be outdated? I am having a hard time figuring this problem out.

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New Here ,
Sep 22, 2020 Sep 22, 2020

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I have the exact same problem- I also upgraded to the newest photoshop, and it also doesn't show my drive under preferenes performance. Working with windows 10, gpu NVDIA quadro 4000

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New Here ,
Sep 30, 2020 Sep 30, 2020

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After installing an update sometime this summer, I had an issue with my brush size and opacity not being visible as I used it. Adobe had me uninstall and reinstall the previous version. So, needless to say, I was hesitant to update again. Against my better judgment, I updated last night. Now I'm experiencing this same issue.

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New Here ,
Apr 08, 2021 Apr 08, 2021

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This worked for me. Go into your Nvidia contraoll paneland click the option for your graphics card to be used with photoshopphotoshop open gl.JPG

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New Here ,
Dec 31, 2020 Dec 31, 2020

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I have the exact same problem, same system, tried finding answers in the same places. Didn't try re-installing because I haven't seen it work for anyone else. The rotate tool shortcut "r" worked a few months ago (in the summer 2020), but now doesn't. Please let me know if you find a fix.

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New Here ,
Jan 03, 2021 Jan 03, 2021

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Hi
Just to let you know: did not find a solution yet and I am convinced ... there isn't any...

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New Here ,
Jan 14, 2021 Jan 14, 2021

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Same exact problem, same exact computer... no solution found 😞

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New Here ,
Feb 17, 2021 Feb 17, 2021

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Having the exact same problem with a 21.5inch mid-2011, running AMD Radeon HD 6750M 512MB. Not able to turn on the settings or detect the graphics processor. I wonder if the issue is that the graphics driver isn't being updated due to the age of my machine.

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New Here ,
Mar 01, 2021 Mar 01, 2021

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Hello, I just run into the same issue on my new computer - Lenovo Thinkpad Laptop Intel Core i7 - Windows 10. I found a working solution that you can try if you wish. I have a link to the YouTube video. I personally don't know this person, but I looked at the video and realized I've done this process before. It will kind of rollback to original settings for the OpenGL Window Document process. Follow the video (may have an issue with the audio) and it will work. I literally did it 5 mins ago. Hope this helps, if you haven't found a working solution yet.

 

I have no rights to this solution. Credit is given to the person/party in the video link below:

https://www.youtube.com/watch?v=6EOu-_wR9-8

In this video i will show you how to Fix Photoshop Rotate tool error (OpenGl issue)Please Turn on the Subtitles (CC) if you don't under stand my language or ...

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Community Beginner ,
May 31, 2021 May 31, 2021

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I followed the video you mentioned. In the video his computer has 130 and 120 with the 130 having an arrow. My computer has 130, 140, 150 all with arrows. So I followed his instructions for each folder one at a time and none of them worked. Both the rotate tool and the scrubby zoom are both not working. It seems with every "update" more and more tools stop working. Anybody know if Adobe is adressing these issues?

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