Photoshop CC won't open any .jpg files

New Here ,
Jan 06, 2014 Jan 06, 2014

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Just updated to 14.1.2. and now no jpg files are opening at all. I can open them in "preview" or other image viewers, but getting a "Could not complete your request because the file was not found." error.

any thoughts?

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correct answers 1 Correct Answer

New Here , Mar 25, 2016 Mar 25, 2016
installing camera raw 9.4 fixed my issue. osx 10.8.5 Camera Raw installer for Adobe Photoshop CC and CS6

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Enthusiast ,
Jan 06, 2014 Jan 06, 2014

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Are you on PC or MAC? Have you tried draging a JPG into Premiere?

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New Here ,
Jan 06, 2014 Jan 06, 2014

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On a mac. I was able to open the same .jpg in Illustrator. Haven't tried premier yet

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Enthusiast ,
Jan 06, 2014 Jan 06, 2014

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Sorry, I was just replying to a post in the Premiere forum! I didn't mean to write Premiere here, what I meant was Photoshop!! *DOH*

Ok, I am on PC myself and not really what you might call an Mac expert. Did you try to drag and drop a JPG into Photoshop? Tried opening it using Bridge?

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New Here ,
Jan 06, 2014 Jan 06, 2014

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drags into premier fine. don't have bridge installed or don't use it.

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Enthusiast ,
Jan 06, 2014 Jan 06, 2014

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Yes, but what I mean was does it drag into Photoshop?

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New Here ,
Jan 06, 2014 Jan 06, 2014

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It does not open when i drag it to photoshop.

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Enthusiast ,
Jan 06, 2014 Jan 06, 2014

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Ok, then I assume you get the same error in PS whether you double-click on the JPG, drag it into PS or use the Open command. I thought maybe this was a OS related problem, but maybe not then.

I suppose you could try and reset the PS preferences. Hold down Command + Option + Shift while starting up Photoshop. A dialog box will appear asking if you wish to delete the preferences/settings file.

Keep in mind that this will reset your personal preferences!

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New Here ,
Jan 06, 2014 Jan 06, 2014

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Just did the reset on the preferences. Same error message after resetting.

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Enthusiast ,
Jan 06, 2014 Jan 06, 2014

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Then I am afraid I am out of ideas, apart from uninstalling and then reinstalling PS.

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New Here ,
Apr 30, 2014 Apr 30, 2014

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HI there. I have excactly the same problem. It started yesterday. Photoshop CC opens everything else, but when I try to open a .jpg file it says

"Could not complete your request because the file was not found."

I'm on Mac, OS X 10.9.2, Photoshop CC 14.2.1

@BuddyOverstreet: Did you manage to fix the problem? If yes, I would love to know how to do it.



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New Here ,
Apr 30, 2014 Apr 30, 2014

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Problem remains unresolved. I think it has to do with mavericks os—

Sent from Mailbox

On Wed, Apr 30, 2014 at 7:56 AM, Guruhouse <forums_noreply@adobe.com

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New Here ,
Apr 30, 2014 Apr 30, 2014

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Thank you.

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New Here ,
May 11, 2014 May 11, 2014

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I have the same problem. Just purchased photoshop cc and it will not load any JPEG or open camera raw. Any other solutions?? thanks

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Adobe Community Professional ,
Jun 13, 2014 Jun 13, 2014

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jwalker1990 wrote:

will not load any JPEG or open camera raw.

Just a shot in the dark - perhaps the two are connected if jpegs are set to open through ACR (Under Preferences > Camera Raw preferences).

Doesn't solve the problem, but maybe narrow it down.

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New Here ,
Mar 25, 2016 Mar 25, 2016

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Did you fix the issue-- Same thing happening to me. All was fine... then jpgs won't open!

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New Here ,
Jun 11, 2014 Jun 11, 2014

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Anyone found an answer to this yet? We have the exact same problem on our 10.6.8 machines.

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New Here ,
Jun 13, 2014 Jun 13, 2014

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We have the same problem. Also Mac OSX 10.6.8. Reinstalled Photoshop CC but that didn't help.

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New Here ,
Jun 13, 2014 Jun 13, 2014

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Maybe we've found a work around for this. Seems to be a problem with the Camera Raw 8.4 plug-in.

Tried reverting back to v8.3, and it seems to solve the problem:

http://helpx.adobe.com/x-productkb/multi/camera-raw-84-support-policy.html#Revert%20to%208.3%20on%20...

Hope it helps.

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New Here ,
Jun 16, 2014 Jun 16, 2014

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The solution was to remove the Camera Raw.plugin that is located in Macintosh HD/Library/Applications Support/Adobe/Plug-ins/CC/FIle Formats/. This issue seems to only occur on Creative Cloud when run on Mac OS X 10.6.8. It seems that the version 8.4.1 is incompatible with Mac OS X 10.6.8. It is only for Mac OS X 10.7 and higher. Hope this helps...

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New Here ,
Oct 17, 2014 Oct 17, 2014

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thank you so much. this has been bothering me for months!!!!

i was so disappointed to install Yosemite and see that the problem was still there, because i had really tried to reinstall everything multiple times and nothing ever worked.

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New Here ,
Apr 01, 2021 Apr 01, 2021

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That worked for me, thanks!

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New Here ,
Jun 23, 2014 Jun 23, 2014

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I just fixed it after I noticed that Photopshop couldn't even open the camera raw preferences.  I downloaded the Camera raw.plugin 8.3 on this page:  http://goo.gl/kAee40   and then I placed it in my Applications/Adobe Photoshop CC 2014 and also Applications/Adobe Photoshop CC 2014/Generator 

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Community Beginner ,
Mar 21, 2015 Mar 21, 2015

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we are all having the same problem with yosemite.... its a pain... no solution yet

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Community Beginner ,
Mar 21, 2015 Mar 21, 2015

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i found the solution on a mac with yosemite

go to the finder preferences and click "advanced"

check the box that says "show all file name extensions"

boom!

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