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Photoshop CC won't save file, Error: file can not be found

New Here ,
Apr 08, 2019

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When I open a file, either arw or jpg in photoshop cc then do save as, I get error message that file can not be found. Ive tried different file names. different folders and even different drives.

Thank you for sharing the information, please Close Photoshop and then open Windows Defender from the task-bar


Then go to Settings on the bottom left as shown below:

Then go to Virus & threat protection tab:

Then Scroll down and under Controlled folder access, click on Allow an app through Controlled folder access:

Then click on Add an allowed app and Browse to this location C:\Program Files\Adobe\Adobe Photoshop CC (version) and choose Photoshop.exe then click Open and Photoshop will be added to the list.

Relaunch Photoshop and let us know if you're able to save the image.

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Photoshop CC won't save file, Error: file can not be found

New Here ,
Apr 08, 2019

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When I open a file, either arw or jpg in photoshop cc then do save as, I get error message that file can not be found. Ive tried different file names. different folders and even different drives.

Thank you for sharing the information, please Close Photoshop and then open Windows Defender from the task-bar


Then go to Settings on the bottom left as shown below:

Then go to Virus & threat protection tab:

Then Scroll down and under Controlled folder access, click on Allow an app through Controlled folder access:

Then click on Add an allowed app and Browse to this location C:\Program Files\Adobe\Adobe Photoshop CC (version) and choose Photoshop.exe then click Open and Photoshop will be added to the list.

Relaunch Photoshop and let us know if you're able to save the image.

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Apr 08, 2019 0
Adobe Employee ,
Apr 08, 2019

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Hi Jamesw,

Sorry to hear about Photoshop not saving files.

I have couple of questions for you, that would help us identify the issue and provide you a solution/workaround:

  • Could you please let us know the exact version of Photoshop and operating system you're working on?
  • Does it happen with every file or some specific files?
  • Where are you saving the file? External drive or Local drive?
  • Have you tried saving the file by going to File > Export > Save for web, and see if it helps?

Please have a look at this article and let us know if it helps: File not found when opening a JPEG

Regards,
Sahil

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Apr 08, 2019 0
New Here ,
Apr 08, 2019

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updated Windows 10

I only open arw and jpg files

Ive tried saving files to c drive and different external drives.

I dont understand why photoshop will open a file from a folder, on any drive, then say cant find file when I try to save as, to either same folder or different one.

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Apr 08, 2019 0
Adobe Employee ,
Apr 09, 2019

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Thank you for sharing the information, please Close Photoshop and then open Windows Defender from the task-bar


Then go to Settings on the bottom left as shown below:

Then go to Virus & threat protection tab:

Then Scroll down and under Controlled folder access, click on Allow an app through Controlled folder access:

Then click on Add an allowed app and Browse to this location C:\Program Files\Adobe\Adobe Photoshop CC (version) and choose Photoshop.exe then click Open and Photoshop will be added to the list.

Relaunch Photoshop and let us know if you're able to save the image.

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Apr 09, 2019 0
New Here ,
Apr 09, 2019

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This worked. Thanks

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Apr 09, 2019 0
Adobe Employee ,
Apr 10, 2019

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Glad we got it working! Feel free to reach out to us for any future queries.

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Apr 10, 2019 0
KokoBlue LATEST
Participant ,
Nov 10, 2020

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Hello,

 

I have never had any problems before.... spent the last 5 hours working on a psd file and it won't save! I'm going to pull my hair out. It's 3:05AM and I need to go to sleep, but I am NOT losing all of this work?!!  What the hell is going on??!!  I'm using Photochop CC 2019 on a Mac Catalina 10.15.1 I can't get this file to save anywhere...but when I look at the finder window it's sorta almost there greyed out...but then open another finder window and it's NOT there at all!

 

I am so pissed off right now!

 

 

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Nov 10, 2020 1
New Here ,
Jun 04, 2020

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Wanted a share a note of thanks.  This was my problem and apparent fix.  A year later and you're still helping people.  Thanks!

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Jun 04, 2020 0
New Here ,
Oct 24, 2020

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thanks alot it works for me.

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Oct 24, 2020 0
New Here ,
Oct 25, 2020

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*a lot

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Oct 25, 2020 0