Photoshop constantly freezing PC while working

New Here ,
Mar 09, 2021 Mar 09, 2021

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Photoshop and my gpu are up to date but Photoshop has been freezing my PC pretty regularly the past couple days. This used to happen once a week or so, but now it's several times a day. I'm unable to use ctrl+alt+delete and have to force my pc to shutdown and restart. This only happens when I'm working in Photoshop.

I'm using a NVIDIA GeForce GTX 1070, i7-7700k. 

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Crash or freeze, Problem or error

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Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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Hi, sorry about that

Try to reset the preferences, here the instructions

https://helpx.adobe.com/photoshop/using/preferences.html

2nd option: Go to the creative cloud app and click on the 3 dots next to Photoshop app to see more options and select other versions

you can install a previous version of Photoshop and maybe that will work, sometimes there are bugs and you have to update the system

Let me know if that works

 

Regards

Eugenio

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Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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Check your Windows Update history. Any video driver update in there? Try to turn off GPU in preferences and see if the freezing stops.

 

 

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New Here ,
Mar 10, 2021 Mar 10, 2021

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Thanks. I had some optional Windows updates and Intel updates. After updating those the issue seems to better (I've been able to work for aobut 2 hours without a crash so far). If the issue still persists I'll try those other options. 

 

I did try turning off my GPU in preferences but it made it really hard to work with multiple artboards and caused a lot of flickering so I switched it back on. 

 

Thanks again.

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