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Photoshop Crash to Many times, Using Photoshop version: 21.2.4

New Here ,
Oct 11, 2020

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Hi Adobe,

 

I am facing problem with photoshop, Software crash to many times in a day. Please have a look on attached screenshot, this may help to fix the problem.

I am using Window 10, with 16GB RAM.

 

Thanks & Regards,

Rajeev

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Photoshop Crash to Many times, Using Photoshop version: 21.2.4

New Here ,
Oct 11, 2020

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Hi Adobe,

 

I am facing problem with photoshop, Software crash to many times in a day. Please have a look on attached screenshot, this may help to fix the problem.

I am using Window 10, with 16GB RAM.

 

Thanks & Regards,

Rajeev

TOPICS
Problem or error

Views

65

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Oct 11, 2020 0
LEGEND ,
Oct 11, 2020

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This is a user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.

 

Please read this (in particular the section titled "Supply pertinent information for quicker answers"):

https://community.adobe.com/t5/Community-Help/Guidelines-Tips-for-the-Adobe-Forums/td-p/4788157

 

What have you done for trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Oct 11, 2020 0
New Here ,
Oct 16, 2020

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I have troubleshoot all things as mentioned, problem still occur. Same proplem happen with my other colleague from last few days. Please provide us the better solution.
 
Thanks

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Oct 16, 2020 0
Adobe Community Professional ,
Oct 16, 2020

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Hi, you almost did not give any info about when exactly the problem occurs, if your colleague has the same computer, that might have the same compatibility problems. Please copy and post the contents of Photoshop's help>system info, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.

Do you have legacy compositing on? Do you use a tablet?

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Oct 16, 2020 1
New Here ,
Oct 16, 2020

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 Do you have legacy compositing on?
 Answer: Off
 Do you use a tablet?
 Answer: No, i am using desktop.

 System Info:  Adobe Photoshop Version: 21.2.4 20200922.r.323 2020/09/22: 8e8e91e8543  x64
 Number of Launches: 90
 Operating System: Windows 10 64-bit
 Version: 10 or greater 10.0.18362.1110
 System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
 Physical processor count: 4
 Processor speed: 2808 MHz
 Built-in memory: 16343 MB
 Free memory: 8970 MB
 Memory available to Photoshop: 14951 MB
 Memory used by Photoshop: 60 %

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Oct 16, 2020 0
Adobe Community Professional ,
Oct 16, 2020

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That is only a small part of system info. In Photoshop, please go to Help>System info and press the copy button. Then paste the info here.

 

It would also help to describe exactly what you are doing when you experience the crash.

Dave

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Oct 16, 2020 2
New Here ,
Oct 19, 2020

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Thanks & just want to update. I have consulted through your online chat platform & received the resolution & fixed the thing accordingly. I am observing the problem for next few days, in case i faced any problem will let you know.

Thanks

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Oct 19, 2020 0