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Photoshop crashes after I try to open a file.

New Here ,
Oct 26, 2020

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After I was updated to Photoshop CC 2021, I can't open anything in photoshop. If I open a file as open with from file explorer it crashes, if I open Photoshop I get and go to open and select a file it crashes. Disabling GPU seems to fix the issue as I can open files, but you know disabling your GPU gives you another set of issues with windows itself.

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Crash or freeze, Windows

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Photoshop crashes after I try to open a file.

New Here ,
Oct 26, 2020

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After I was updated to Photoshop CC 2021, I can't open anything in photoshop. If I open a file as open with from file explorer it crashes, if I open Photoshop I get and go to open and select a file it crashes. Disabling GPU seems to fix the issue as I can open files, but you know disabling your GPU gives you another set of issues with windows itself.

TOPICS
Crash or freeze, Windows

Views

93

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Oct 26, 2020 0
Adobe Employee ,
Oct 26, 2020

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Hi there,

 

Yes, it's a known issue with Photoshop after the 22.0 update. Could please update the Graphics drivers from the manufacturer's website and then, turn on the GPU from Photoshop preferences.

 

Let us know, how it goes.

Thanks,

Mohit

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Oct 26, 2020 0
New Here ,
Oct 26, 2020

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Hi,

Updating drivers didn't work for me, but turning off GPU in Photoshop's preferences seems to solve the issue. Turning GPU back on results in a crash next time I open Photoshop. 

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Oct 26, 2020 0
Participant ,
Oct 29, 2020

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I did a complete reinstall (NVIDIA Quadro M1000M), clean settings, no joy.

Disabled GFX in PS, no joy.

FIX THIS NOW

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Oct 29, 2020 0
Participant ,
Oct 29, 2020

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If this is a result of the 'update' having requirements that my GFX card (Quadro M1000M) can't meet, while simultaneously REMOVING VERSION 20 AS A DOWNLOAD OPTION NOW) then kudos, you guys have killed my $4500 wacom mobile studio pro.

 

Well done.

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Oct 29, 2020 0