Photoshop crashes and corrupts my files. Please help! :(

New Here ,
Apr 14, 2021 Apr 14, 2021

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Hi, 

 

For the past few weeks I have been having real issues with Photoshop. For some context, I am a digital artist and illustrate on a Microsoft Surface Book 3 on the latest Windows update (and the latest Photoshop update). Originally I thought it was the laptop's issue, so I got a repacement, however, a week in and I am having the same issue with the new device. 

 

Whilst using Photoshop, the application will often freeze and then crash through my laptop blue screening. When I restart the laptop, recent changes to the file that I was working on have either been lost (despite regular saves), or the entire file will curropt altogether. I will attach an image of what the corruption looks like. 

 

Some of the blue screen codes also include: KMODE_EXCEPTION_NOT_HANDLED and  SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. 

 

I doubt that this is a Windows / Microsoft issue as this never happens on any other applications other than Photoshop. 

Is there anyway to fix this, or anything that I can try? It is so frustrating as I cannot complete work in peace, or at all.

 

Thank you!

Photoshop file after corrupting: 

photoshopcorruption.PNG

TOPICS
Bug, Crash or freeze, Performance, Problem or error, Windows

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Adobe Community Professional ,
Apr 15, 2021 Apr 15, 2021

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Hi, sorry about your problem.

I don't have any solution but maybe you can test is you install a previous version of Photoshop from the creative cloud app

My Best

E

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