Photoshop Crashes before fully loading.

Community Beginner ,
Jun 03, 2021 Jun 03, 2021

Copy link to clipboard

Copied

Hi there,

I seem to suffer fairly regular crashes in Photoshop whilst I am working but from today it won't load at all. I do see the loading artwork with all the initialisation info but during this part of the loading process the program simply closes itself. 

In Premiere Pro and After Effects I don't think I've ever had a problem.

Does anybody know what might be causing it?

Thanks 🙂

TOPICS
Crash or freeze, Problem or error

Views

112

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

Copy link to clipboard

Copied

Hi

Not sure of the cause but you could try resetting your Photoshop preferences

https://helpx.adobe.com/photoshop/using/preferences.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 03, 2021 Jun 03, 2021

Copy link to clipboard

Copied

Hey there Ged, thanks for the advice. I will give it a try but I am now just noticing that all my installed programs don't work. I will let the community know of any outcome, thanks again.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

Copy link to clipboard

Copied


@Theskichick wrote:

Hey there Ged, thanks for the advice. I will give it a try but I am now just noticing that all my installed programs don't work. I will let the community know of any outcome, thanks again.


Uninstall using the CC application, then try installing just one Adobe application and test. 

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 11, 2021 Jun 11, 2021

Copy link to clipboard

Copied

LATEST

I am happy to update you on this topic and let you know that no Adobe products were causing the problem that I was experiencing. In fact, several other programs including Windows functions also caused failures and shut themselves down upon loading. Shortly thereafter my computer sizzled for a little while then eventually died. Here I am now on my new computer..... I'd better try and get some work in!

I have to also add a huge thanks to the Adobe Support Agents who did a lot to help me even though it wasn't strictly their problem to deal with.

Thanks 🙂

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines