Copy link to clipboard
Copied
Whenever I open a file in PS or save a newly create image my computer crases (no blue screen). The computer either restarts or the monitors goes to black with no video signal. I do not get a Adobe Error report window. The screen just goes to black and/or computer restarts. No blue screen.
Strangely enough, when I do open an image in PS using File>Open, the image will open for about two seconds and than the computer crashes. See above crash description.
I can open Ps with no issues. I can start a new image. I just can't open a image (any) file without a crash.
I can open an image from the explore which defaults to opening PS with the image. However, I can't save that image. Computer crashes. See above crash description.
I am having no other issues with Pr, Ae, Br, Me or Au.
Runing the same version of Ps on another computer with updated video drivers with no issuse.
What has changed before having PS issues:
Updated computer BIOS to the latest. ASUS WS X299 Sage Mother Board BIOS ver. 3405
What I have done:
Uninstalled/Reinstalled PS
Cleared all preferences
Rolled back/Updated video drivers
My computer state:
I am runing the windows 10 latest update
I am runing the lastest Nvidia drivers ver. 462.31
I am runing the latest BIOS on my computer
This computer is over clocked but it has always been OCed. This is not a change from before when Ps was working.
Computer Specs
Windows 10 Pro 64
i9-9980XE
128 g ram
4x 2080ti gpu
m.2 system drive
The latest version of Photoshop is having issues with certain graphics cards. Yours may be one of the affected.
Try installing the 22.x version of Photoshop and see if it clears up. Adobe is aware of the issue but for now this is the solution.
Copy link to clipboard
Copied
What specific nvidia graphics card and how much vram do you have installed?
Copy link to clipboard
Copied
Copy link to clipboard
Copied
The latest version of Photoshop is having issues with certain graphics cards. Yours may be one of the affected.
Try installing the 22.x version of Photoshop and see if it clears up. Adobe is aware of the issue but for now this is the solution.
Copy link to clipboard
Copied
Okay. Good to know. I suspected it had something to do with PS and the GPU since the screen would just go blank and not give me the blue screen of death.
I tried to get it to crash with other CC programs like Ae and Pr but couldn't.
Thanks for your help!!