Photoshop crashes (crash report 2020)

New Here ,
Sep 25, 2020

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Every time I open the application this window pops up and photoshop automatically closes. I tried uninstalling it and installing it again but it didn't work. Please help crash.png

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Crash or freeze

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Adobe Employee ,
Sep 25, 2020

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us the operating system version that you are using?

 

Please ensure you have all available Windows updates installed on the machine. You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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lamci AUTHOR
New Here ,
Sep 26, 2020

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Hey, i have updated my windows and reset the preferences on Photoshop but it didn't work

 

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Adobe Employee ,
Sep 28, 2020

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Hi,

We're sorry that the issue persists. Would you mind telling us which graphics card are you using on the machine? Have you tried re-installing the graphics card drivers to check if that helps? If not, please try that and let us know how it goes.

 

Regards,

Nikunj

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New Here ,
Sep 30, 2020

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Hello

 

I am having the exact same issue. I have updated to windows 10 Home and reset photoshop preferences. I have uninstalled and reinstalled the app and am still having this issue. My drivers are all updated. My graphics card is an Intel(R) HD Graphics 520. Please help.

 

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nikunj.m LATEST
Adobe Employee ,
Oct 05, 2020

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Hi,

We're sorry about the trouble. Would you mind confirming if this happens as soon as you launch the app? If not, could you check if you experience the same behavior if you disable the option to Use Graphics Processor from Photoshop by going to the Preferences, then Performance?

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Adobe Community Professional ,
Sep 26, 2020

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lamci AUTHOR
New Here ,
Sep 26, 2020

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how come? the application is on my laptop

 

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