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Photoshop crashes every time I open multiple jpegs

New Here ,
Oct 15, 2019

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Hello All

 

I'm having an issue when opening multiple photos on CC. Let's say I want to open 30-40 photos at a time. Everytime I have a large number of photos open, CC crashes within minutes. Any help on this matter? Thanks.

 

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Photoshop crashes every time I open multiple jpegs

New Here ,
Oct 15, 2019

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Hello All

 

I'm having an issue when opening multiple photos on CC. Let's say I want to open 30-40 photos at a time. Everytime I have a large number of photos open, CC crashes within minutes. Any help on this matter? Thanks.

 

{Thread renamed by moderator}

 

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Crash or freeze

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Adobe Employee ,
Oct 15, 2019

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Hi There,

Sorry to hear about Photoshop crashing, let's make it right.

As Photoshop crashes everytime you open multiple images, could you please try enabling "Legacy compositing" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

 

Also, what version of Photoshop and the Operating system are you working on?

 

Regards,
Sahil

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New Here ,
May 23, 2020

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This is happening to me also, I actually onlye enabled the graphics processor and set to legacy compositing before it started happening, I'll open as little as 4 or 5 images at a time and it crashes, and actually have to restart laptop cos it just stays frozen with the loading wheel. I'm on a hp, windows 10, and radeon graphics card ( for gaming ) 8gb ram.

 

I've only recently gotten the subscription, if small issues like opening images are doing this I may cancel it, which is dissapointing. Gimp isnt as powerful but I'll go back to it and settle if this is the case. 

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Adobe Employee ,
May 25, 2020

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Hi Jordan,

Could you please let us know which version of Photoshop you're using? Have you tried updating the graphics drivers and see if it helps?

Also, are you opening images from the local drive or external/network drive?

Regards,
Sahil

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New Here ,
May 27, 2020

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Latest version of ps, drivers are updated, I am opening from my local drive. 

 

I've found it's not when opening 4+ images together but if I have multiple images/ projects open in ps, but a very small amount considering. I had 2 projects and about 15 images, when I was opening more and crashing. Not a huge amount. So I had to keep under that to stop it, also noticed a lot of lag, especially brush / cursor lag when I was working with just under 15 open.

Just dissapointing, to have that happen really slows down work.

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Adobe Community Professional ,
May 25, 2020

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Go into Camera Raw preferences and uncheck "use graphics processor".

 

By default jpegs with metadata adjustments will try to open through ACR. And ACR seems particularly vulnerable to buggy video drivers causing it to crash.

 

If that helps, update the driver from the manufacturer's site.

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