Photoshop crashes everytime i want to edit a refine mask

Community Beginner ,
May 28, 2021 May 28, 2021

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hello everyone! I have a problem. Photoshop crashes everytime i want to edit  a refine mask with radius or smart radius. I cannot use brush to clean the edges of the subject. I m using PS CC 19.1.7

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Bug, Crash or freeze, Problem or error, Windows

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Adobe Community Professional ,
May 28, 2021 May 28, 2021

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Please tell us more about your operating system and version, the free disk space, computer memory and GPU. Please use EXACT version numbers. "Latest version" does not tell us that you really have the latest version and will no more be true at the next version level.

 

Please check also the scratch disk assignment.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
May 28, 2021 May 28, 2021

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”Please use EXACT version numbers”  where i find this?

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Adobe Community Professional ,
May 28, 2021 May 28, 2021

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Help→System Info! For the moment, there is no need to post the full system info. The first lines are enough.

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
May 28, 2021 May 28, 2021

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Hi, most of the info can be found on help/Info in Photoshop. You can maybe cut at the plugins list.

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Community Beginner ,
May 28, 2021 May 28, 2021

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I switched to Photoshop 2021. I had 4 Photoshops installed in PC and I dk why... . In PS 2021 I had that zoom issue because of Graphic Proccessor bug, but I had read in forum and I made a downgrade to 22.3 version and now all are good. Thanks a lot for your time!

 

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