Photoshop crashes my PC

Contributor ,
Mar 28, 2021 Mar 28, 2021

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Photoshop (latest version as of March 2021) crashes at every turn. When I open my file, draw, save, whatever action you can name it, it just crashes and resets my PC. I've reset the preferences, gone into Regedit and followed the steps to change the TdRDelay etc. Nothing is working and is making Photoshop unusable.

 

Any help would be greatly appreciated.

 

SPECS

 

Windows 10 Home 64-bit
CPU
Intel Core i7 @ 4.00GHz
Haswell 22nm Technology
RAM
32.0GB
Motherboard
ASUSTeK COMPUTER INC. Z97-P (SOCKET 1150)
%1 Chipset
Graphics
DELL U2719D (2560x1440@59Hz)
DELL U2515H (2560x1440@59Hz)
4095MB NVIDIA GeForce GTX 1070 (ASUStek Computer Inc) 43 °C
Storage
978GB Crucial_CT1050MX300SSD1 (SSD) 19 °C
111GB KINGSTON SV300S37A120G (SSD) 19 °C
931GB Western Digital WDC WD1003FZEX-00MK2A0 (SATA)

TOPICS
Bug, Crash or freeze, Performance, Problem or error, Windows

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Adobe Community Professional ,
Mar 28, 2021 Mar 28, 2021

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In Windows 10 an application cannot crash the PC. However a driver called by that application can cause a crash.

 

The most likely suspect is the GPU driver which is used by Photoshop for calculation not just display. Go to the NVidia site and download teh latest Studio driver for your GPU. When installing, choose Advanced options and then Clean Install. That will ensure that remnants of the old driver are not carried forward.

 

https://www.nvidia.co.uk/Download/Find.aspx?lang=en-uk#

 

Dave

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Contributor ,
Mar 28, 2021 Mar 28, 2021

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Thank you for your response Dave

 

In Windows 10 an application cannot crash the PC. However a driver called by that application can cause a crash.

Is there any documentation to substantiate this claim? This does not happen with any other Adobe CC app so I can only assume it's Photoshop.

 

I downloaded the latest studio driver to no avail. The crash still happens.

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