Photoshop crashes on open due to problem with preferences

Community Beginner ,
Mar 26, 2021 Mar 26, 2021

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Photoshop crashes on open due to problem with preferences. I can get it to start by deleting the preferences file but this is a big pain to do it every time. Any advice to correct or insight as to what the root cause is?

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Bug, Crash or freeze, Performance, Problem or error, Windows

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Adobe Employee ,
Mar 26, 2021 Mar 26, 2021

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Hi there,

That doesn't sound good, sorry to hear about Photoshop crashing. 

Would you mind telling me which version of Photoshop and the operating system you're on? 
Also, have you tried reinstalling Photoshop and see if that helps?

Regards,
Sahil

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Community Beginner ,
Mar 26, 2021 Mar 26, 2021

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I have uninstalled several times but the problem remains. 

Photoshop 22.3.0

Windows 10 Pro 64-bit Version: 19042.870

 

 

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Adobe Employee ,
Apr 01, 2021 Apr 01, 2021

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Sorry to hear about this. Thanks for sharing the info.

Could you please try creating a new user account on Windows 10 and test Photoshop on that account and let us know how it goes? steps to create a new account: https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...

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