Photoshop crashes when applying lens flare and shear filter

New Here ,
Oct 20, 2020 Oct 20, 2020

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PLEASE help my photoshop crashes everytime I try to apply lens flare! it has happened at least ten times in the last few hours. it is so frustrating!

 

{Moderator note: Edited the thread title}

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Bug, Crash or freeze, FAQ, Problem or error, Windows

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Adobe Community Professional ,
Oct 20, 2020 Oct 20, 2020

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Hello, do you get a crash report?

Please post the contents of help>system info, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.

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New Here ,
Oct 20, 2020 Oct 20, 2020

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thanks for the quick reply:

 

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="21.2.4" build="20200922.r.323" source="Windows-Client" crashType="n/a">

<time year="2020" month="10" day="20" hour="19" minute="21" second="26" timeoffset="240" timezone="Arabian Standard Time"/>

<user guid="ef48fdc5-d3a9-4af5-8618-9a3cde8bd926"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="19041" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32495" machine="Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="2592 MHz"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 630" description="Intel(R) UHD Graphics 630" driverDate="20200309000000.000000-000" driverVersion="26.20.100.7985" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3E9B&#38;SUBSYS_09051028&#38;REV_00&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>

<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1650" description="NVIDIA GeForce GTX 1650" driverDate="20200705000000.000000-000" driverVersion="27.21.14.5167" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1F91&#38;SUBSYS_09051028&#38;REV_A1&#92;4&#38;934102D&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFEAC0701B6">

<backtrace crashedThread="0">

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</binaryImageSet>

<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>

 

</hbLogSessionDllStatus>

</crash>

 

</crashreport>

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and the system info:

 

Adobe Photoshop Version: 21.2.4 20200922.r.323 2020/09/22: 8e8e91e8543 x64
Number of Launches: 0
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.546
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 2592 MHz
Built-in memory: 32495 MB
Free memory: 20830 MB
Memory available to Photoshop: 29757 MB
Memory used by Photoshop: 70 %
ACP.local Status:
- SDK Version: 1.30.8.3
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.60.8
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 60 seconds
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Disabled
TextComposer: Unknown
Display: 1
Display Bounds: top=0, left=0, bottom=2160, right=3840
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=2
NumNativeGPUs=0
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4096
glgpu[0].GLName="NVIDIA GeForce GTX 1650"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="27.21.14.5167"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="GeForce GTX 1650/PCIe/SSE2"
glgpu[0].GLRendererID=8081
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_6cd15b1bcbca91ac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_6cd15b1bcbca91ac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_6cd15b1bcbca91ac\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_6cd15b1bcbca91ac\nvldumdx.dll"
glgpu[0].GLDriverDate="20200705000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20 NVIDIA via Cg compiler"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4096
clgpu[0].CLName="GeForce GTX 1650"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="451.67"
clgpu[0].CLBandwidth=1.07306e+11
clgpu[0].CLCompute=1819.74
clgpu[1].CLPlatformVersion="2.1 "
clgpu[1].CLDeviceVersion="2.1 NEO "
clgpu[1].IsIntegratedCLGPU=1
clgpu[1].CLMemoryMB=12998
clgpu[1].CLName="Intel(R) UHD Graphics 630"
clgpu[1].CLVendor="Intel(R) Corporation"
clgpu[1].CLVendorID=32902
clgpu[1].CLDriverVersion="26.20.100.7985"
clgpu[1].CLBandwidth=3.40484e+10
clgpu[1].CLCompute=194.053
License Type: Subscription
Serial number: 90970121595469605306
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\annal\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 935.6G, 638.2G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2020/05/06-01:42:24 79.620289 79.620289
AdbePM.dll PatchMatch 2020/05/26:23:18:05 1.620877 1.620877
AdobeLinguistic.dll Adobe Linguisitc Library 14.0.0.0
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2020/05/07-01:07:42 79.382206 79.382206
AdobePIP.dll Adobe Product Improvement Program 8.1.0.68.49183
AdobeSVGAGM.dll AdobeSVGAGM 79.620289 79.620289
AdobeXMP.dll Adobe XMP Core 2020/05/12-16:04:17 79.164460 79.164460
AdobeXMPFiles.dll Adobe XMP Files 2020/05/12-16:04:17 79.164460 79.164460
AdobeXMPScript.dll Adobe XMP Script 2020/05/12-16:04:17 79.164460 79.164460
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2020/05/06-01:42:24 79.620289 79.620289
ahclient.dll AdobeHelp Dynamic Link Library 4.1.0.0
AID.dll AID DLL 1.0.0.7
AIDE.dll AIDE 2020/05/13-01:07:45 79.620495 79.620495
ARE.dll ARE 2020/05/06-01:42:24 79.620289 79.620289
AXE8SharedExpat.dll AXE8SharedExpat 2020/04/29-19:51:01 79.620005 79.620005
AXEDOMCore.dll AXEDOMCore 2020/04/29-19:51:01 79.620005 79.620005
Bib.dll BIB 2020/05/06-01:42:24 79.620289 79.620289
BIBUtils.dll BIBUtils 2020/05/06-01:42:24 79.620289 79.620289
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
CoolType.dll CoolType 2020/05/06-01:42:24 79.620289 79.620289
CRClient.dll Adobe Crash Reporter Client DLL 3.0.2.0
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 12.1.0
dvamediatypes.dll photoshopdva 12.1.0
dvametadata.dll photoshopdva 12.1.0
dvametadataapi.dll photoshopdva 12.1.0
dvametadataui.dll photoshopdva 12.1.0
dvaplayer.dll photoshopdva 12.1.0
dvascripting.dll photoshopdva 12.1.0
dvatransport.dll photoshopdva 12.1.0
dvaui.dll photoshopdva 12.1.0
dvaunittesting.dll photoshopdva 12.1.0
dynamic-torqnative.dll Universal Extensibility Platform uxp-3.8.0.45
dynamiclink.dll photoshopdva 12.1.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv64.dll International Components for Unicode Build gtlib_12.0.24171
icudt64.dll International Components for Unicode Build gtlib_12.0.24171
icuuc64.dll International Components for Unicode Build gtlib_12.0.24171
igestep30.dll IGES Reader 9.3.0.113
JP2KLib.dll JP2KLib 2020/04/28-11:43:26 79.274989 79.274989
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
LogSession.dll LogSession 8.1.0.68.49183
mediacoreif.dll photoshopdva 12.1.0
MPS.dll MPS 2020/05/06-01:42:24 79.620254 79.620254
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop 2020 21.2
Plugin.dll Adobe Photoshop 2020 21.2
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.4.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.4.0.146
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2020 21.2
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.620289 79.620289
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 6.0.0.14
VulcanMessage5.dll Vulcan Message Library 6.0.0.14
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 15.3.0.24640 15.3.0.24640
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-3.8.0.45


Required plug-ins:

Accented Edges 21.2 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 21.2 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 21.2 - from the file “Filter Gallery.8bf”
Average 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Average.8bf”
Bas Relief 21.2 - from the file “Filter Gallery.8bf”
BMP 21.2 - from the file “Standard MultiPlugin.8bf”
Camera Raw 12.4 - from the file “Camera Raw.8bi”
Camera Raw Filter 12.4 - from the file “Camera Raw.8bi”
Chalk && Charcoal 21.2 - from the file “Filter Gallery.8bf”
Charcoal 21.2 - from the file “Filter Gallery.8bf”
Chrome 21.2 - from the file “Filter Gallery.8bf”
Cineon 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Cineon.8bi”
Clouds 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Clouds.8bf”
Color Halftone 21.2 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 21.2 - from the file “Filter Gallery.8bf”
Conté Crayon 21.2 - from the file “Filter Gallery.8bf”
Craquelure 21.2 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 21.2 - from the file “Standard MultiPlugin.8bf”
Crosshatch 21.2 - from the file “Filter Gallery.8bf”
Crystallize 21.2 - from the file “Standard MultiPlugin.8bf”
Cutout 21.2 - from the file “Filter Gallery.8bf”
Dark Strokes 21.2 - from the file “Filter Gallery.8bf”
De-Interlace 21.2 - from the file “Standard MultiPlugin.8bf”
Dicom 21.2 - from the file “Dicom.8bi”
Difference Clouds 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Clouds.8bf”
Diffuse Glow 21.2 - from the file “Filter Gallery.8bf”
Displace 21.2 - from the file “Standard MultiPlugin.8bf”
Dry Brush 21.2 - from the file “Filter Gallery.8bf”
Eazel Acquire 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “EazelAcquire.8ba”
Entropy 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
Export Color Lookup Tables 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Export3DLUT.8be”
Extrude 21.2 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “FastCore.8bx”
Fibers 21.2 - from the file “Standard MultiPlugin.8bf”
Film Grain 21.2 - from the file “Filter Gallery.8bf”
Filter Gallery 21.2 - from the file “Filter Gallery.8bf”
Fresco 21.2 - from the file “Filter Gallery.8bf”
Glass 21.2 - from the file “Filter Gallery.8bf”
Glowing Edges 21.2 - from the file “Filter Gallery.8bf”
Grain 21.2 - from the file “Filter Gallery.8bf”
Graphic Pen 21.2 - from the file “Filter Gallery.8bf”
Halftone Pattern 21.2 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 21.2 - from the file “HDRMergeUI.8bf”
HSB/HSL 21.2 - from the file “Standard MultiPlugin.8bf”
IFF Format 21.2 - from the file “Standard MultiPlugin.8bf”
IGES 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “U3D.8bi”
Ink Outlines 21.2 - from the file “Filter Gallery.8bf”
JPEG 2000 21.2 - from the file “JPEG2000.8bi”
Kurtosis 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
Lens Blur 21.2 - from the file “Lens Blur.8bf”
Lens Correction 21.2 - from the file “Lens Correction.8bf”
Lens Flare 21.2 - from the file “Standard MultiPlugin.8bf”
Liquify 21.2 - from the file “Liquify.8bf”
Matlab Operation 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “ChannelPort.8bf”
Maximum 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
Mean 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
Measurement Core 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “MeasurementCore.8me”
Median 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
Mezzotint 21.2 - from the file “Standard MultiPlugin.8bf”
Minimum 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
MMXCore Routines 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “MMXCore.8bx”
Mosaic Tiles 21.2 - from the file “Filter Gallery.8bf”
Multiprocessor Support 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “MultiProcessor Support.8bx”
Neon Glow 21.2 - from the file “Filter Gallery.8bf”
Note Paper 21.2 - from the file “Filter Gallery.8bf”
NTSC Colors 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “NTSC Colors.8bf”
Ocean Ripple 21.2 - from the file “Filter Gallery.8bf”
OpenEXR 21.2 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 21.2 - from the file “Filter Gallery.8bf”
Palette Knife 21.2 - from the file “Filter Gallery.8bf”
Patchwork 21.2 - from the file “Filter Gallery.8bf”
Paths to Illustrator 21.2 - from the file “Standard MultiPlugin.8bf”
PCX 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “PCX.8bi”
Photocopy 21.2 - from the file “Filter Gallery.8bf”
Picture Package Filter 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “ChannelPort.8bf”
Pinch 21.2 - from the file “Standard MultiPlugin.8bf”
Pixar 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Pixar.8bi”
Plaster 21.2 - from the file “Filter Gallery.8bf”
Plastic Wrap 21.2 - from the file “Filter Gallery.8bf”
Pointillize 21.2 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 21.2 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “PBM.8bi”
Poster Edges 21.2 - from the file “Filter Gallery.8bf”
PRC 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “U3D.8bi”
Radial Blur 21.2 - from the file “Standard MultiPlugin.8bf”
Radiance 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Radiance.8bi”
Range 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
Render Color Lookup Grid 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Export3DLUT.8be”
Reticulation 21.2 - from the file “Filter Gallery.8bf”
Ripple 21.2 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 21.2 - from the file “Filter Gallery.8bf”
Save for Web 21.2 - from the file “Save for Web.8be”
ScriptingSupport 21.2 - from the file “ScriptingSupport.8li”
Shake Reduction 21.2 - from the file “Shake Reduction.8bf”
Shear 21.2 - from the file “Standard MultiPlugin.8bf”
Skewness 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
Smart Blur 21.2 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 21.2 - from the file “Filter Gallery.8bf”
Solarize 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Solarize.8bf”
Spaces 21.2 - from the file “Spaces.8li”
Spatter 21.2 - from the file “Filter Gallery.8bf”
Spherize 21.2 - from the file “Standard MultiPlugin.8bf”
Sponge 21.2 - from the file “Filter Gallery.8bf”
Sprayed Strokes 21.2 - from the file “Filter Gallery.8bf”
Stained Glass 21.2 - from the file “Filter Gallery.8bf”
Stamp 21.2 - from the file “Filter Gallery.8bf”
Standard Deviation 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
Sumi-e 21.2 - from the file “Filter Gallery.8bf”
Summation 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
Targa 21.2 - from the file “Standard MultiPlugin.8bf”
Texturizer 21.2 - from the file “Filter Gallery.8bf”
Tiles 21.2 - from the file “Standard MultiPlugin.8bf”
Torn Edges 21.2 - from the file “Filter Gallery.8bf”
Twirl 21.2 - from the file “Standard MultiPlugin.8bf”
U3D 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “U3D.8bi”
Underpainting 21.2 - from the file “Filter Gallery.8bf”
Vanishing Point 21.2 - from the file “VanishingPoint.8bf”
Variance 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
Water Paper 21.2 - from the file “Filter Gallery.8bf”
Watercolor 21.2 - from the file “Filter Gallery.8bf”
Wave 21.2 - from the file “Standard MultiPlugin.8bf”
WIA Support 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “WIASupport.8li”
Wind 21.2 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “WBMP.8bi”
ZigZag 21.2 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

com.adobe.ccx.start 3.6.0.50 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.6.0\"
CDO: 1.68.5
CmdN: 1.4.13
CDP: 1.95.4
com.adobe.photoshop.exportAs 0.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.exportAs\"

com.adobe.photoshop.personalization 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"


Extensions: NONE

Installed TWAIN devices: NONE

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Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

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Hi craigt, 

Sorry about the crash with the Lens Flare filter, and thanks for posting the crash report here. 

I notice there are 2 video cards in the system, and wondering if we set the NVIDIA card as the primary GPU if that will stop the crashing for you. 

See step 7 here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#GPUandgraphicsdrivertrouble...

 

Also, next time the the crash pops up, would you submit the crash logs to Adobe and include your email in the crash report dialog?

Let us know how it goes for you.

Regards,

Pete

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New Here ,
Oct 20, 2020 Oct 20, 2020

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Hi Pete
Changed the Graphics card but it still crashes! Is there anyway I can
change back to an old version of photoshop? Like 2017 version?

many thanks Anna






applicationName="Adobe Photoshop" applicationVersion="21.2.4"
build="20200922.r.323" source="Windows-Client" crashType="n/a">


timeoffset="240" timezone="Arabian Standard Time"/>




applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US"
ram="32495" machine="Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz"
model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664"
cpuFreq="2592 MHz"/>




description="Intel(R) UHD Graphics 630"
driverDate="20200309000000.000000-000" driverVersion="26.20.100.7985"
videoModeDescription="3840 x 2160 x 4294967296 colors"
pnpDeviceID="PCI\VEN_8086&DEV_3E9B&SUBSYS_09051028&REV_00\3&11583659&0&10"
installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>


adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1650" description="NVIDIA
GeForce GTX 1650" driverDate="20200705000000.000000-000"
driverVersion="27.21.14.5167" videoModeDescription=""
pnpDeviceID="PCI\VEN_10DE&DEV_1F91&SUBSYS_09051028&REV_A1\4&934102D&0&0008"
installedDisplayDrivers="nvldumdx.dll"/>




instruction="0x00007FFB4F5F01CE">






symbolname="PluginMain"/>


symbolname="ART::AssetType::operator!="/>


symbolname="ART::AssetType::operator!="/>


symbolname="ART::AssetType::operator!="/>


symbolname="ART::AssetType::operator!="/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EnumWindows"/>


symbolname="EnumThreadWindows"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="CallWindowProcW"/>


symbolname="DispatchMessageW"/>


symbolname="SendMessageTimeoutW"/>


symbolname="KiUserCallbackDispatcher"/>


symbolname="NtUserShowWindow"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="unknown"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="unknown"/>


symbolname="EntryZigZag"/>


symbolname="EntryZigZag"/>


symbolname="EntryLensFlare"/>


symbolname="xmlFreeRMutex"/>


symbolname="ART::AssetType::operator!="/>


symbolname="ART::AssetType::operator!="/>


symbolname="ART::AssetType::operator!="/>


symbolname="ART::AssetType::operator!="/>


symbolname="ART::AssetType::operator!="/>


symbolname="ART::AssetType::operator!="/>


symbolname="ART::AssetType::operator!="/>


symbolname="ART::AssetType::operator!="/>


symbolname="ART::AssetType::operator!="/>


symbolname="ART::AssetType::operator!="/>


symbolname="ART::AssetType::operator!="/>


symbolname="ART::AssetType::operator!="/>


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symbolname="ART::AssetType::operator!="/>


symbolname="ART::AssetType::operator!="/>


symbolname="ART::AssetType::operator!="/>


symbolname="ART::AssetType::operator!="/>


symbolname="ART::AssetType::operator!="/>


symbolname="xmlSprintfElementContent"/>


symbolname="xmlSprintfElementContent"/>


symbolname="xmlSprintfElementContent"/>


symbolname="xmlSprintfElementContent"/>


symbolname="xmlFreeRMutex"/>


symbolname="xmlSprintfElementContent"/>


symbolname="xmlFreeRMutex"/>


symbolname="BaseThreadInitThunk"/>


symbolname="RtlUserThreadStart"/>






































path="adobe\Photoshop.exe"/>


path="ntdll.dll"/>


path="kernel32.dll"/>


path="KERNELBASE.dll"/>


path="apphelp.dll"/>


path="AcGenral.dll"/>


path="msvcrt.dll"/>


path="sechost.dll"/>


path="rpcrt4.dll"/>


path="shlwapi.dll"/>


path="user32.dll"/>


path="win32u.dll"/>


path="gdi32.dll"/>


path="gdi32full.dll"/>


path="msvcp_win.dll"/>


path="ucrtbase.dll"/>


path="ole32.dll"/>


path="combase.dll"/>


path="shell32.dll"/>


path="advapi32.dll"/>


path="userenv.dll"/>


path="mpr.dll"/>


path="sspicli.dll"/>


path="imm32.dll"/>


path="bcrypt.dll"/>


path="crypt32.dll"/>


path="msvcp140.dll"/>


path="ws2_32.dll"/>


path="VCRUNTIME140.dll"/>


path="dxgi.dll"/>


path="GdiPlus.dll"/>


path="mscms.dll"/>


path="opengl32.dll"/>


path="winspool.drv"/>


path="adobe\CRClient.dll"/>


path="adobe\icuuc64.dll"/>


path="adobe\icucnv64.dll"/>


path="SensApi.dll"/>


path="secur32.dll"/>


path="adobe\AdobeOwl.dll"/>


path="adobe\ScCore.dll"/>


path="oleaut32.dll"/>


path="adobe\inference_engine.dll"/>


path="comdlg32.dll"/>


path="SHCore.dll"/>


path="adobe\opencv_world320.dll"/>


path="adobe\tbb.dll"/>


path="adobe\AXEDOMCore.dll"/>


path="IPHLPAPI.DLL"/>


path="adobe\AdbePM.dll"/>


path="adobe\AdobeXMPFiles.dll"/>


path="adobe\MPS.dll"/>


path="adobe\PlugPlugOwl.dll"/>


path="adobe\VulcanControl.dll"/>


path="adobe\VulcanMessage5.dll"/>


path="adobe\ahclient.dll"/>


path="winhttp.dll"/>


path="D3DCOMPILER_47.dll"/>


path="wininet.dll"/>


path="adobe\dnssd.dll"/>


path="adobe\CITThreading.dll"/>


path="adobe\ExtendScript.dll"/>


path="adobe\dynamic-torqnative.dll"/>


path="ColorAdapterClient.dll"/>


path="glu32.dll"/>


path="psapi.dll"/>


path="dbghelp.dll"/>


path="adobe\usd_win.dll"/>


path="dwmapi.dll"/>


path="oleacc.dll"/>


path="comctl32.dll"/>


path="msimg32.dll"/>


path="wtsapi32.dll"/>


path="adobe\libmmd.dll"/>


path="adobe\tbbmalloc.dll"/>


path="adobe\svml_dispmd.dll"/>


path="CONCRT140.dll"/>


path="cryptsp.dll"/>


path="credui.dll"/>


path="adobe\AIDE.dll"/>


path="adobe\AdobeXMP.dll"/>


path="DWrite.dll"/>


path="mswsock.dll"/>


path="winmm.dll"/>


path="WindowsCodecs.dll"/>


path="dpapi.dll"/>


path="adobe\icudt64.dll"/>


path="bcryptPrimitives.dll"/>


path="ninput.dll"/>


path="windows.storage.dll"/>


path="wldp.dll"/>


path="uxtheme.dll"/>


path="CRYPTBASE.DLL"/>


path="adobe\Photoshop.dll"/>


path="adobe\PSViews.dll"/>


path="profapi.dll"/>


path="version.dll"/>


path="cfgmgr32.dll"/>


path="kernel.appcore.dll"/>


path="sti.dll"/>


path="msctf.dll"/>


path="clbcatq.dll"/>


path="wiatrace.dll"/>


path="dataexchange.dll"/>


path="d3d11.dll"/>


path="dcomp.dll"/>


path="twinapi.appcore.dll"/>


path="D3D12.dll"/>


path="d2d1.dll"/>


path="TextShaping.dll"/>


path="C_G18030.DLL"/>


path="netprofm.dll"/>


path="npmproxy.dll"/>


path="nsi.dll"/>


path="dhcpcsvc6.DLL"/>


path="dhcpcsvc.dll"/>


path="dnsapi.dll"/>


path="adobe\AdobePIP.dll"/>


path="adobe\LogSession.dll"/>


path="msasn1.dll"/>


path="adobe\adobe_caps.dll"/>


path="msi.dll"/>


path="adobe\AID.dll"/>


path="wbemprox.dll"/>


path="wbemcomn.dll"/>


path="wbemsvc.dll"/>


path="fastprox.dll"/>


path="winnsi.dll"/>


path="amsi.dll"/>


path="AMSIExt.dll"/>


path="wintrust.dll"/>


path="webio.dll"/>


path="rasadhlp.dll"/>


path="FWPUCLNT.DLL"/>


path="textinputframework.dll"/>


path="CoreUIComponents.dll"/>


path="CoreMessaging.dll"/>


path="ntmarta.dll"/>


path="WinTypes.dll"/>


path="propsys.dll"/>


path="adobe\FastCore.8bx"/>


path="adobe\MMXCore.8bx"/>


path="adobe\MultiProcessor Support.8bx"/>


path="adobe\Plugin.dll"/>


path="adobe\HalideBottlenecks.8bx"/>


path="schannel.dll"/>


path="adobe\Dicom.8bi"/>


path="wsock32.dll"/>


path="netapi32.dll"/>


path="adobe\Camera Raw.8bi"/>


path="mskeyprotect.dll"/>


path="ntasn1.dll"/>


path="ncrypt.dll"/>


path="ncryptsslp.dll"/>


path="jsproxy.dll"/>


path="iertutil.dll"/>


path="ondemandconnroutehelper.dll"/>


path="powrprof.dll"/>


path="umpdc.dll"/>


path="adobe\Bib.dll"/>


path="adobe\BIBUtils.dll"/>


path="adobe\AdobeSVGAGM.dll"/>


path="adobe\SVGRE.dll"/>


path="adobe\ACE.dll"/>


path="adobe\AGM.dll"/>


path="setupapi.dll"/>


path="adobe\CoolType.dll"/>


path="adobe\AXE8SharedExpat.dll"/>


path="icm32.dll"/>


path="mfplat.dll"/>


path="RTWorkQ.dll"/>


path="adobe\aif.dll"/>


path="AppXDeploymentClient.dll"/>


path="nvoglv64.dll"/>


path="devobj.dll"/>


path="DXCore.dll"/>


path="winsta.dll"/>


path="nvldumdx.dll"/>


path="cryptnet.dll"/>


path="imagehlp.dll"/>


path="rsaenh.dll"/>


path="nvwgf2umx.dll"/>


path="nvapi64.dll"/>


path="igd10iumd64.dll"/>


path="igdgmm64.dll"/>


path="igc64.dll"/>


path="adobe\WRServices.dll"/>


path="adobe\AdobeLinguistic.dll"/>


path="adobe\AdobeHunspellPlugin.dll"/>


path="adobe\WRLiloPlugin.dll"/>


path="adobe\ScriptingSupport.8li"/>


path="adobe\Spaces.8li"/>


path="adobe\libcef.dll"/>


path="usp10.dll"/>


path="hid.dll"/>


path="urlmon.dll"/>


path="cryptui.dll"/>


path="d3d9.dll"/>


path="dxva2.dll"/>


path="adobe\chrome_elf.dll"/>


path="netutils.dll"/>


path="samcli.dll"/>


path="adobe\winrtsupport.dll"/>


path="rometadata.dll"/>


path="OneCoreUAPCommonProxyStub.dll"/>


path="StructuredQuery.dll"/>


path="Windows.StateRepositoryPS.dll"/>


path="Windows.FileExplorer.Common.dll"/>


path="Windows.Storage.Search.dll"/>


path="mssprxy.dll"/>


path="cldapi.dll"/>


path="fltLib.dll"/>


path="edputil.dll"/>


path="nlaapi.dll"/>


path="wlanapi.dll"/>


path="MMDevAPI.dll"/>


path="Windows.UI.dll"/>


path="InputHost.dll"/>


path="WindowManagementAPI.dll"/>


path="twinapi.dll"/>


path="sxs.dll"/>


path="msxml3.dll"/>


path="D3DSCache.dll"/>


path="igdml64.dll"/>


path="gpapi.dll"/>


path="IconCodecService.dll"/>


path="nvopencl64.dll"/>


path="igdrcl64.dll"/>


path="igdfcl64.dll"/>


path="adobe\Standard MultiPlugin.8bf"/>


path="Windows.ApplicationModel.winmd"/>





Mini













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Adobe Employee ,
May 13, 2021 May 13, 2021

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Hi,

 

We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

Regards,

Nikunj

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