Photoshop crashes when trying to open any PSD file

New Here ,
Mar 20, 2021 Mar 20, 2021

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Just installed the latest release 22.3.0 and it crashes when I try to open any PSD file:

 

From the crash report:

 

<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.3.0" build="20210302.r.49" source="Windows-Client" crashType="n/a">
<time year="2021" month="3" day="20" hour="16" minute="13" second="17" timeoffset="-300" timezone="Eastern Daylight Time"/>
<user guid="97b90b75-8d48-44c5-a4bd-6be534926ef4"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19041" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16298" machine="Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz" model="Intel64 Family 6 Model 42 Stepping 7" cpuCount="4" cpuType="8664" cpuFreq="2293 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="2108 MB" caption="Intel(R) HD Graphics 3000" description="Intel(R) HD Graphics 3000" driverDate="20160519000000.000000-000" driverVersion="9.17.10.4459" videoModeDescription="1600 x 900 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_0116&#38;SUBSYS_04D81028&#38;REV_09&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10umd64.dll,igdumd64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF7D7399C21">
<backtrace crashedThread="0">
<thread index="0">

 

Tried to reset Performance Perferences but seeing a Program Error popup when I try to open that menu item.

TOPICS
Bug, Crash or freeze, Import and export, Problem or error, Windows

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Adobe Community Professional ,
Mar 20, 2021 Mar 20, 2021

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Hi!

Have you tried turning off your Graphics Processor card? Photoshop>Preferences>Performance and unclick the Use Graphics Processor card, then restart Photoshop. If that fixes it, you need to look into compatibility issues with your card. 

Here is a help doc that you might be interested in: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Also, you can check March Release bug fixes here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Let us know if that helps or if you have any other questions.

Michelle

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