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Photoshop Crashes when using rectangular marquee tool

New Here ,
Nov 11, 2019

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I just purchased Adobe CC and performed a fresh install of Photoshop 2020 (21.0.1) on macOS Mojave (10.14.6).

 

When I create a new document, add a new layer and fill it with a color, it doesn't update the canvas until I zoom in or out. What's worse is if I try to select something with the rectangular marquee tool, the application just crashes and doesn't save or anything.

 

I've spent hours messing with trashing preferences, clearing the settings file, different combinations of GPU settings to no avail.

 

Here is a video. https://d.pr/v/NBuOa9

 

Seriously rethinking this purchase...

 

TOPICS
Bug, Crash or freeze, Mac, Performance, Problem or error

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Photoshop Crashes when using rectangular marquee tool

New Here ,
Nov 11, 2019

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I just purchased Adobe CC and performed a fresh install of Photoshop 2020 (21.0.1) on macOS Mojave (10.14.6).

 

When I create a new document, add a new layer and fill it with a color, it doesn't update the canvas until I zoom in or out. What's worse is if I try to select something with the rectangular marquee tool, the application just crashes and doesn't save or anything.

 

I've spent hours messing with trashing preferences, clearing the settings file, different combinations of GPU settings to no avail.

 

Here is a video. https://d.pr/v/NBuOa9

 

Seriously rethinking this purchase...

 

TOPICS
Bug, Crash or freeze, Mac, Performance, Problem or error

Views

1.0K

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Nov 11, 2019 0
Adobe Employee ,
Nov 12, 2019

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Hi there,

 

Sorry that Photoshop 20.0.1 is crashing while using the Rectangular Marquee tool. Please checkout the below steps to troubleshoot the issue: 

 

  1. Could you please turn on the Legacy Compositing option in Performance preferences?
    Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences > Performance (macOS). Select Legacy Compositing. Quit and relaunch Photoshop.
  2. Enable the root user account on your Mac and see if the issue still persists in it? Refer the below article to know how to enable root account: https://support.apple.com/en-in/HT204012 


Let us know how it goes.

 

Thanks,
Akash

 

 

 

 

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Nov 12, 2019 0
New Here ,
Nov 12, 2019

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Thanks, but the problem still persists. I'm at a loss here.

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Nov 12, 2019 0
Adobe Employee ,
Nov 12, 2019

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Hi Jonias,

I'm very sorry about your frustration here.  In your video, something is not making sense when you create the Default Photoshop Size document.  The background contents is set to White, but the canvas is showing a transparent background.  I think the problem starts there. 

 

As a different suggstion, have you tried uninstalling Ps 2020, doing a full machine reboot, and then re-installing Ps 2020?

 

Sincerely,

Andrew

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Nov 12, 2019 0
New Here ,
Nov 12, 2019

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Is there a more low level way of uninstalling than the uninstaller? I've tried the CC removal/cleaning tool and have reinstalled twice already. The trial worked fine but as soon as I paid for it and upgraded, everything crapped out.

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Nov 12, 2019 0
Adobe Employee ,
Nov 12, 2019

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Hi Jonias,

For MacOS, I don't know of anything more low level than running the the app "/Application/Adobe Photoshop 2020/Uninstall Adobe Photoshop 2020".  But I did read another user who had a similar issue to this and said a reboot resolved it.

 

Andrew

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Nov 12, 2019 0
New Here ,
Nov 12, 2019

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- deleted see below -

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Nov 12, 2019 0
New Here ,
Nov 12, 2019

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I upgraded to Catalina, ran disk utility, uninstalled all Adobe CC apps as well as Adobe CC and reinstalled.

I also reset my PRAM. The problem persists.

 

Here is the crash log: https://d.pr/f/qbybkF

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Nov 12, 2019 0
Adobe Employee ,
Nov 13, 2019

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Thank Jonias,

I'm gonna get our engineers to look into this.

 

Andrew

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Nov 13, 2019 0
Adobe Employee ,
Nov 14, 2019

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It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.

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Nov 14, 2019 0
Adobe Employee ,
Nov 14, 2019

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Hi Jonias,

Do you have any plug-ins installed on top of installing Photoshop 2020?

 

Andrew

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Nov 14, 2019 0
New Here ,
Nov 22, 2019

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Marquee crashes it, anything takes FOREVER to render, even drawing a line with the brush tool...

 

Now, I've only had these issues since updating to MacOS Catalina yesterday.

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Nov 22, 2019 0
New Here ,
Nov 22, 2019

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Adobe Photoshop Version: 21.0.1 20191106.r.47 2019/11/06: 3152b481f18 x64
Number of Launches: 1
Operating System: Mac OS 10.15.1
System architecture: Intel CPU Family:6, Model:6, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2500 MHz
Built-in memory: 16384 MB
Free memory: 9085 MB
Memory available to Photoshop: 14051 MB
Memory used by Photoshop: 70 %
ACP.local Status:
- SDK Version: 1.22.4
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.16.14
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config:

Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 128K
Image cache levels: 2
Font Preview: Medium
TextComposer: Latin
OpenCL crashed on 22/11/2019 at 14:34:52 (Initializing OpenCL and OpenCL enabled features)
Display: 1
Main Display
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
High DPI Monitor
Display Bounds: top=457, left=-1440, bottom=1357, right=0
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=2
NumNativeGPUs=2
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="AMD Radeon R9 M370X OpenGL Engine"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon R9 M370X OpenGL Engine"
glgpu[0].GLRendererID=16915459
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Oct 2 2019 00:43:05)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1536
clgpu[0].CLName="Iris Pro"
clgpu[0].CLVendor="Intel"
clgpu[0].CLVendorID=16925952
clgpu[0].CLDriverVersion="1.2(Oct 21 2019 21:24:19)"
clgpu[0].CLBandwidth=4.18589e+10
clgpu[0].CLCompute=219.878
nativegpu[0].NativeName="Intel Iris Pro Graphics"
clgpu[1].CLPlatformVersion="1.2 (Oct 2 2019 00:43:05)"
clgpu[1].CLDeviceVersion="1.2 "
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=2048
clgpu[1].CLName="AMD Radeon R9 M370X Compute Engine"
clgpu[1].CLVendor="AMD"
clgpu[1].CLVendorID=16915456
clgpu[1].CLDriverVersion="1.2 (Oct 21 2019 21:20:14)"
clgpu[1].CLBandwidth=5.37797e+10
clgpu[1].CLCompute=469.615
nativegpu[1].NativeName="AMD Radeon R9 M370X"
License Type: Subscription
Serial number: 96670705835637503477
GUIDBucket:
Application folder: /Applications/Adobe Photoshop 2020/
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 465.7G, 149.2G free
Required Plug-ins folder: /Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/Plug-ins/
Primary Plug-ins folder: /Applications/Adobe Photoshop 2020/Plug-ins/

Installed components:

dvametadata.framework dvametadata 12.1.0.0
AdobeXMPScript.framework AdobeXMPScript 79.164036 79.164036
ICUUnicode.framework ICUUnicode gtlib_12.0.23744
ICUConverter.framework ICUConverter gtlib_12.0.23744
AdobeCrashReporter.framework AdobeCrashReporter 7.7.2
boost_system.framework boost_system 12.1.0.0
AdobeACE.framework AdobeACE 2.20.02.44658 79.613319
AdobeOwl.framework AdobeOwl 5.5.0
mediacoreif.framework mediacoreif 12.1.0.0
dvascripting.framework dvascripting 12.1.0.0
dvaappsupport.framework dvaappsupport 12.1.0.0
dvaunittesting.framework dvaunittesting 12.1.0.0
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.8.0.44656 79.613314
k2.framework k2 1
AIDE.framework AIDE 1.5.0.44606 79.613133
dynamiclink.framework dynamiclink 12.1.0.0
dvaaccelerate.framework dvaaccelerate 12.1.0.0
dvametadataUI.framework dvametadataUI 12.1.0.0
AdobeExtendScript.framework AdobeExtendScript 4.5.11.1 82.2
boost_filesystem.framework boost_filesystem 12.1.0.0
AdobeBIB.framework AdobeBIB 1.2.03.44658 79.613319
AdobeXMPFiles.framework AdobeXMPFiles 79.164036 79.164036
AdobeLinguistic.framework 24237
dvaplayer.framework dvaplayer 12.1.0.0
PlugPlugOwl.framework PlugPlugOwl 9.4.0.46
AdobeAGM.framework AdobeAGM 4.30.87.44658 79.613319
adobe_caps.framework adobe_caps 11.0.0.14 1.584361
AdobeSVGRE.framework AdobeSVGRE 6.0 79.613055
AdobePDFL.framework AdobePDFL 15.0.0.44606 79.348578
dvacore.framework dvacore 12.1.0.0
AdobePIP.framework AdobePIP 8.1.0.40.48685
AdobePDFSettings.framework AdobePDFSettings 1.7
AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.8.0.44656 79.613314
dvatransport.framework dvatransport 12.1.0.0
Cg.framework NVIDIA Cg
AdobeXMP.framework AdobeXMPCore 79.164036 79.164036
AdobeJP2K.framework AdobeJP2K 1.2.2.44568 79.273548
dvaaudiodevice.framework dvaaudiodevice 12.1.0.0
LogSession.framework LogSession 8.1.0.40.48685
PlugPlugExternalObject.framework 9.2.0.46
AdobeScCore.framework AdobeScCore 4.5.11.1 82.2
AdobeSVGAGM.framework AdobeSVGAGM 1.0.44578 79.613055
dvametadataapi.framework dvametadataapi 12.1.0.0
CITThreading.framework
WRServices.framework
AdobeBIBUtils.framework AdobeBIBUtils 1.1.44658 79.613319
boost_threads.framework boost_threads 12.1.0.0
aif.framework aif 6.0.00.1 1.
AdobeCoolType.framework AdobeCoolType 5.17.00.44658 79.613319
dvamediatypes.framework dvamediatypes 12.1.0.0
AdbePM.framework AdbePM 4.0.00.377265 1.613549
boost_date_time.framework boost_date_time 12.1.0.0
dynamic-torqnative.framework Torq Native 1
AdobeMPS.framework AdobeMPS 5.8.1.44729 79.613613
dvaui.framework dvaui 12.1.0.0
ahclient.framework ahclient 4.0.0.0
ICUData.framework ICUData gtlib_12.0.23744
dvamarshal.framework dvamarshal 12.1.0.0
Unified Extensibility Platform uxp-3.3.7.56


Required plug-ins:

Accented Edges 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Adaptive Wide Angle 21.0.1, © 2014-2019 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
Angled Strokes 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Average 21.0 © 1993-2019 Adobe. All rights reserved. - from the file “Average.plugin”
Bas Relief 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
BMP 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Camera Raw 12.0 (322), Copyright © 2019 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Camera Raw Filter 12.0 (322), Copyright © 2019 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Charcoal 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Chrome 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Cineon 21.0 © 2002-2019 Adobe. All rights reserved. - from the file “Cineon.plugin”
Clouds 21.0 © 1993-2019 Adobe. All rights reserved. - from the file “Clouds.plugin”
Color Halftone 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Colored Pencil 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Conté Crayon 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Craquelure 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 21.0 © 2003-2019 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Crosshatch 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Crystallize 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Cutout 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Dark Strokes 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
De-Interlace 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Dicom 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “dicom.plugin”
Difference Clouds 21.0 © 1993-2019 Adobe. All rights reserved. - from the file “Clouds.plugin”
Diffuse Glow 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Displace 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Dry Brush 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Eazel Acquire 21.0 © 2007-2019 Adobe. All rights reserved. - from the file “EazelAcquire.plugin”
Entropy 21.0 © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
Export Color Lookup Tables 21.0 © 2012-2019 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
Extrude 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
FastCore Routines 21.0 © 1990-2019 Adobe. All rights reserved. - from the file “FastCore.plugin”
Fibers 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Film Grain 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Filter Gallery 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Fresco 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Glass 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Glowing Edges 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Grain 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Graphic Pen 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Halftone Pattern 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Halide Bottlenecks 21.0 © 2019 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
HDRMergeUI 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
HSB/HSL 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
IFF Format 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
IGES 21.0 © 2006-2019 Adobe. All rights reserved. - from the file “U3D.plugin”
Ink Outlines 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
JPEG 2000 21.0 © 2001-2019 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
Kurtosis 21.0 © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
Lens Blur 21.0.1, © 2002-2019 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
Lens Correction 21.0.1, © 2002-2019 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
Lens Flare 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Liquify 21.0.1, © 2001-2019 Adobe. All rights reserved. - from the file “Liquify.plugin”
Matlab Operation 21.0 © 1993-2019 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
Maximum 21.0 © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
Mean 21.0 © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
Measurement Core 21.0 © 1993-2019 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
Median 21.0 © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
Mezzotint 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Minimum 21.0 © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
MMXCore Routines 21.0 © 1990-2019 Adobe. All rights reserved. - from the file “MMXCore.plugin”
Mosaic Tiles 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Multiprocessor Support 21.0 © 1990-2019 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
Neon Glow 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Note Paper 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
NTSC Colors 21.0 © 1993-2019 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
Ocean Ripple 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
OpenEXR 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Paint Daubs 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Palette Knife 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Patchwork 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Paths to Illustrator 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
PCX 21.0 © 1989-2019 Adobe. All rights reserved. - from the file “PCX.plugin”
Photocopy 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Picture Package Filter 21.0 © 1993-2019 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
Pinch 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Pixar 21.0 © 1989-2019 Adobe. All rights reserved. - from the file “Pixar.plugin”
Plaster 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Plastic Wrap 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Pointillize 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Polar Coordinates 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Portable Bit Map 21.0 © 1989-2019 Adobe. All rights reserved. - from the file “PBM.plugin”
Poster Edges 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
PRC 21.0 © 2006-2019 Adobe. All rights reserved. - from the file “U3D.plugin”
Radial Blur 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Radiance 21.0 © 2003-2019 Adobe. All rights reserved. - from the file “Radiance.plugin”
Range 21.0 © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
Render Color Lookup Grid 21.0 © 2012-2019 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
Reticulation 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Ripple 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Rough Pastels 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Save for Web 21.0.1, © 1999-2019 Adobe. All rights reserved. - from the file “Save for Web.plugin”
ScriptingSupport 21.0, © 2002-2019 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
Shake Reduction 21.0.1, © 2014-2019 Adobe. All rights reserved. - from the file “Shake Reduction.plugin”
Shear 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Skewness 21.0 © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
Smart Blur 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Smudge Stick 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Solarize 21.0 © 1993-2019 Adobe. All rights reserved. - from the file “Solarize.plugin”
Spaces 21.0, © 2015-2019 Adobe. All rights reserved. - from the file “Spaces.plugin”
Spatter 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Spherize 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Sponge 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Sprayed Strokes 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Stained Glass 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Stamp 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Standard Deviation 21.0 © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
Sumi-e 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Summation 21.0 © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
Targa 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Texturizer 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Tiles 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Torn Edges 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Twirl 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
U3D 21.0 © 2006-2019 Adobe. All rights reserved. - from the file “U3D.plugin”
Underpainting 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Vanishing Point 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
Variance 21.0 © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
Water Paper 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Watercolor 21.0.1, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Wave 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Wind 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Wireless Bitmap 21.0 © 1989-2019 Adobe. All rights reserved. - from the file “WBMP.plugin”
ZigZag 21.0.1, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

com.adobe.ccx.start 3.1.0.156 - from the file "/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/UXP/com.adobe.ccx.start/"
CDO: 1.62.2
CmdN: 1.0.0
CDP: 1.89.2

Extensions:

com.adobe.Butler.backend 2.3.4 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.html”
Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_6_70/index.html”
com.adobe.stock.panel.licensing 0.1.0 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/CEP/extensions/com.adobe.stock.panel.licensing/index.html”
New Document 3.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.0.0/fnft.html?v=3.0.0.4”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_6_70/purchaseTypekit.html”
Home 2.8.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.8.0/index.html?v=2.8.0.148”
com.adobe.capture.extension 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_6_70/extensions/capture/capture.html”
Adobe Color Themes 6.1.0 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”
Export As 4.8.12 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html”
Export As 4.8.12 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html”

Installed TWAIN devices: NONE

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Nov 22, 2019 0
Adobe Employee ,
Nov 22, 2019

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Have you tried restoring your prefs? I see that the macOS openCL driver crashed.

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Nov 22, 2019 0
New Here ,
Oct 26, 2020

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Can we actually get some help with this?

Restoring preferences, fresh installations and other things dont work no matter how many different Adobe Employees say that it needs to be done so please, it can't be a complete enigma that people are having issues with the selection system and its tools so yeah, please skip the condescending "Have you tried turning it off and on" and start with the "We have a bugged line of code in the system and are trying to fix it"

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Oct 26, 2020 0
Adobe Employee ,
Oct 28, 2020

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Sorry you're having trouble. This thread is quite old. What is the behavior you're seeing? What version of Photoshop? What OS? (Text from Help > System Info might help)

 

I looked in our system and I don't see any crash reports from you. Please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That should give us a hint about what you're seeing.

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Oct 28, 2020 0
New Here ,
Oct 29, 2020

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I would provide crash reports but it isn't prompting them, even with the registry edited directly through CMD. I have trashed and reinstalled every single preference but it hasn't fixed it so there is something funny afoot

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Oct 29, 2020 0
New Here ,
Nov 11, 2020

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Same issue but I'm on a Surface laptop. Quite infuriating and wastes production time. No plugins installed.

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Nov 11, 2020 0