Highlighted

Photoshop crashes whenever trying to save as jpg/image

New Here ,
Jul 23, 2020

Copy link to clipboard

Copied

Until 2 days ago Photoshop was running perfectly fine. I always use the option to save as psd and save a copy as jpg. Now whenever I save photoshop crashes.


Saving without a jpg copy works, and just saving a jpg crashes. That's why I believe it is related to saving as image.

Topics

Bug, Crash or freeze, Problem or error

Views

43

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Photoshop crashes whenever trying to save as jpg/image

New Here ,
Jul 23, 2020

Copy link to clipboard

Copied

Until 2 days ago Photoshop was running perfectly fine. I always use the option to save as psd and save a copy as jpg. Now whenever I save photoshop crashes.


Saving without a jpg copy works, and just saving a jpg crashes. That's why I believe it is related to saving as image.

Topics

Bug, Crash or freeze, Problem or error

Views

44

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 24, 2020

Copy link to clipboard

Copied

Hello, sorry to hear that! Which version of Photoshop? 21.2.1? on which OS? check in help>system info.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Jul 24, 2020

Copy link to clipboard

Copied

"Which version of Photoshop?"

2020-07-24 09_23_22-.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Jul 25, 2020

Copy link to clipboard

Copied

The image did not load, I see it now.

maybe should the OP post A thread on the https://feedback.photoshop.com site, watched by Adobe staff. Make sure to provide as many relevant details as possible, attach the crash report if you have it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Jul 24, 2020

Copy link to clipboard

Copied

Take a look here to see if it helps

http://dllsearch.net/dlls/u/ucrtbase-dll-file

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jul 25, 2020

Copy link to clipboard

Copied

I have checked all the advise in the posted link, nothing changed. My Photoshop version is 21.2.1.265, my OS is Windows 10.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...