Photoshop crashes

Community Beginner ,
Mar 19, 2021 Mar 19, 2021

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When I open an image in photoshop - message 'We could not perform task due to program error ' appears and then photoshop shuts donw - any advice? I am using a PC

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Crash or freeze, Problem or error

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Most Valuable Participant ,
Mar 19, 2021 Mar 19, 2021

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Are there any crash reports? Are all system update install and you device drivers up to date?  Use Windows Update and search the maker of graphic Processor web site for the latest device driver four your GPU. 

JJMack

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Community Beginner ,
Apr 01, 2021 Apr 01, 2021

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No this hasnt helped.  I had my PC checked out by my computer support service and the problem is still occuring.  I am paying nearly £20 a month for a service which isnt working - really disappointing and frustrating as there is nobdoy to ring up and speak to.

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New Here ,
Apr 01, 2021 Apr 01, 2021

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bonjour,

j'ai le meme soucis depuis que j'ai fait mettre à jour mes appli adobe, impossible de travailler dessus, illustrator fonctionne et celui ci a eu aussi une mise a jour en meme temps. je pense que le problème vient de la nouvelle version photoshop pour ma part V22.3, comment enlever cette version qui est defectueuse je l'ignore??

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New Here ,
Apr 01, 2021 Apr 01, 2021

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I also have been having this problem. I've tried unistalling and reinstalling multiple times and I keep getting the same error. This started after 2 updates ago.

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New Here ,
Apr 01, 2021 Apr 01, 2021

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I'm having the same issue only my system is not crashing just totally unusable. Just displaying this message: PS-error.png

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New Here ,
Apr 01, 2021 Apr 01, 2021

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My name is Bob Yelle. I am having the same problem as karri16B8. Sure would like to be using Photoshop again if I have to pay for it.

Robert Yelle

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Community Beginner ,
Apr 02, 2021 Apr 02, 2021

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So I uninstalled photoshop version 22.3 and installed version 22.2 and now it works - I just cant up date

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Community Beginner ,
Apr 02, 2021 Apr 02, 2021

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I think the fact we have to get support for a product we are paying for from other users is disgraceful and appaulling customer care.  Adobe obviously dominate the market and dont care if they lose customers or care about their reputation.  I certainly wont be recommending them.

 

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Most Valuable Participant ,
Apr 02, 2021 Apr 02, 2021

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Use Adobe site https://feedback.photoshop.com/   Adobe neeed to hear this from more users

JJMack

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Community Beginner ,
Apr 02, 2021 Apr 02, 2021

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Done. Thanks for the link.

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New Here ,
Apr 02, 2021 Apr 02, 2021

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Threresa5CB6 You're a life saver! It worked, thank you so much!

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New Here ,
Apr 02, 2021 Apr 02, 2021

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So, if Photoshop 22.3 causes failures and Photoshop 22.2 does not, how may
we get a copy of 22.2?--
Sent by Bob Yelle's personal iPhone
Robert Yelle

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Community Beginner ,
Apr 08, 2021 Apr 08, 2021

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