Photoshop crashing on import for data set with images

Report · Mar 01, 2021

I am having trouble with data sets in Photoshop. I am trying to take images from a folder and add a border around them semi-automatically by making data sets and pulling those through the Bridge image processor.
Setting up a photoshop and a .txt file with the referencing to the images seems to go fine.
Selecting which layer will be used for the variable goes without issues as well.
When I select the .txt file to import the actual variables and click on import Photoshop freezes up for 2 or 3 seconds and then pops up with a crash report.
I am get little to no information about what is going wrong, if I am doing something wrong or some bug is playing up. The list of items is not even that long (below 200 files) and all below 100kb, so I don't expect it to freeze up over that.
I will try to add the crash report.
Any help would be appreciated!

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="4.6.0" clientVersion="4.6.0" applicationName="Adobe Photoshop" applicationVersion="22.2.0" build="20210202.r.183" source="Windows-Client" crashType="n/a">

<time year="2021" month="3" day="1" hour="16" minute="35" second="22" timeoffset="60" timezone="West-Europa (standaardtijd)"/>

<user guid="2b450a0c-83bb-4efa-9174-cc0e4f83edf8"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="19042" applicationlanguage="nl-nl" userlanguage="nl-NL" oslanguage="nl-NL" ram="16102" machine="Intel(R) Core(TM) i7-10610U CPU @ 1.80GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="2304 MHz" processorArchitecture="9"/>

<gpu>

<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA Quadro P520" description="NVIDIA Quadro P520" driverDate="20201120000000.000000-000" driverVersion="27.21.14.5266" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1D34&#38;SUBSYS_22B517AA&#38;REV_A1&#92;4&#38;47C53B8&#38;0&#38;00E8" installedDisplayDrivers="nvldumdx.dll"/>

<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20201028000000.000000-000" driverVersion="27.20.100.8935" videoModeDescription="3440 x 1440 x 4294967296 kleuren" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_9B41&#38;SUBSYS_22B517AA&#38;REV_02&#92;3&#38;11583659&#38;1&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF7B64014BA">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FF7B64014BA" symbolname="acp::local::net::IACPLHttpTransferClient::~IACPLHttpTransferClient"/>

<stackStatement index="1" address="0x00007FF7B46A4ECD" symbolname="AIDE::AIDEProgressCallback::operator="/>

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<stackStatement index="5" address="0x00007FF7B566B8D5" symbolname="AIDE::PaletteInfo::operator="/>

<stackStatement index="6" address="0x00007FF7B4FFF3A9" symbolname="xmlFreeRMutex"/>

<stackStatement index="7" address="0x00007FF7B4FF2C0A" symbolname="xmlFreeRMutex"/>

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<stackStatement index="13" EndlessStack="TRUE"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000000"/>

<register name="RBX" value="0x0000000000000000"/>

<register name="RCX" value="0x00000281D3BBBB90"/>

<register name="RDX" value="0x000000E3F30F97C0"/>

<register name="RSI" value="0x00000281C20C9040"/>

<register name="RDI" value="0x000000E3F30FA810"/>

<register name="RSP" value="0x000000E3F30F9790"/>

<register name="RBP" value="0x000000E3F30F9990"/>

<register name="RIP" value="0x00007FF7B64014BA"/>

<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

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<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>



</hbLogSessionDllStatus>

</crash>



</crashreport>

Report · Mar 02, 2021

I think I forgot to mention that I AM able to create data sets that make use of text replacement. That seems to run as smooth as butter. However I have tried this multiple times with different images and settings, but seems to keep crashing.

Could anyone tell me what is causing this? Or maybe what a workaround could be?
Looking forward to hearing from you!

Report · Mar 04, 2021

Update: Just had contact with Adobe support.
What worked for me: In preferences > prerformance > uncheck the usage of GPU.

What was concluded was that Photoshop ran into incompatability or a bug when trying to work with this feature using my GPU. Turning it off made it work again.
Now going to look for updates or fixes from my manufacturers GPU (Lenovo laptop with NVidia Quadro P520).
Hope this can help others now or in the future!

Adobe Community

Photoshop crashing on import for data set with images

1 Correct answer

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