Photoshop crashing on startup.

New Here ,
Apr 26, 2021 Apr 26, 2021

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Hiya.

 Each time I try to open photoshop it states. "Sorry, an error occurred" and then wants to close.

I have tried Uninstalling and then installing it again but that didn't seem to fix it.

Forgive me but I'm not tech savy so any explanation on any possible fixes will have to be to someone who has no clue. <.< thank you.

I did read a few comments on here and have copied the crash error report.

Many many thanks 🙂

 

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.3.1" build="20210406.r.122" source="Windows-Client" crashType="n/a">

<time year="2021" month="4" day="26" hour="13" minute="39" second="20" timeoffset="0" timezone="GMT Summer Time"/>

<user guid="ec7aa834-771b-42ab-9146-0b13ea0523e7"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="19041" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="12233" machine="Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz" model="Intel64 Family 6 Model 94 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2712 MHz" processorArchitecture="9"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA GeForce GT 730" description="NVIDIA GeForce GT 730" driverDate="20160801000000.000000-000" driverVersion="21.21.13.6909" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1287&#38;SUBSYS_326C174B&#38;REV_A1&#92;4&#38;21D6EC70&#38;0&#38;0008" installedDisplayDrivers="nvd3dumx.dll,nvwgf2umx.dll"/>

</gpu>

<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FF92C014B59">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FF92C014B59" symbolname="RaiseException"/>

<stackStatement index="1" address="0x00007FF904C64890" symbolname="CxxThrowException"/>

<stackStatement index="2" address="0x00007FF669CC2C63" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_always_noconv"/>

<stackStatement index="3" address="0x00007FF669C4D658" symbolname="xmlSAX2SetDocumentLocator"/>

<stackStatement index="4" address="0x00007FF66B196C52" symbolname="AIDE::PaletteInfo::operator="/>

<stackStatement index="5" address="0x00007FF66A931C8E" symbolname="xmlFreeRMutex"/>

<stackStatement index="6" address="0x00007FF66A3F6D3F" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="7" address="0x00007FF66A3DFB45" symbolname="AIDE::AIDEPoint::operator="/>

<stackStatement index="8" address="0x00007FF66B195D7B" symbolname="AIDE::PaletteInfo::operator="/>

<stackStatement index="9" address="0x00007FF66B197367" symbolname="AIDE::PaletteInfo::operator="/>

<stackStatement index="10" address="0x00007FF66A949947" symbolname="xmlFreeRMutex"/>

<stackStatement index="11" address="0x00007FF66D79717E" symbolname="xmlListWalk"/>

<stackStatement index="12" address="0x00007FF66CE7D13A" symbolname="ART::GlobalLog"/>

<stackStatement index="13" address="0x00007FF92C5A1BB2" symbolname="configthreadlocale"/>

<stackStatement index="14" address="0x00007FF92DFC7034" symbolname="BaseThreadInitThunk"/>

<stackStatement index="15" address="0x00007FF92E822651" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000004DFB5FE3A0"/>

<register name="RBX" value="0x00007FF66FC8F760"/>

<register name="RCX" value="0x0000004DFB5FE5B0"/>

<register name="RDX" value="0x0000000000000000"/>

<register name="RSI" value="0x0000004DFB5FEC88"/>

<register name="RDI" value="0x0000000019930520"/>

<register name="RSP" value="0x0000004DFB5FEB20"/>

<register name="RBP" value="0x00000214D58BE4D0"/>

<register name="RIP" value="0x00007FF92C014B59"/>

<register name="EFL" value="0x0000000000000206"/>

<register name="LastExceptionToRip" value="0x00000214E7ED4700"/>

<register name="LastExceptionFromRip" value="0x00000214D1350000"/>

</registerSet>

 

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<binaryImage start="0x000000005B3B0000" end="0x000000005D21C000" path="nvoglv64.dll"/>

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<binaryImage start="0x00007FF8A8210000" end="0x00007FF8A8609000" path="adobe\ippccl9.dll"/>

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<binaryImage start="0x00007FF922AA0000" end="0x00007FF923E1A000" path="nvwgf2umx.dll"/>

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<binaryImage start="0x00007FF8A3020000" end="0x00007FF8A322A000" path="adobe\Spaces.8li"/>

<binaryImage start="0x00007FF89C750000" end="0x00007FF8A3015000" path="adobe\libcef.dll"/>

<binaryImage start="0x00007FF92A810000" end="0x00007FF92A81D000" path="hid.dll"/>

<binaryImage start="0x00007FF89C670000" end="0x00007FF89C74A000" path="adobe\chrome_elf.dll"/>

<binaryImage start="0x00007FF918D50000" end="0x00007FF918D69000" path="usp10.dll"/>

<binaryImage start="0x00007FF91F730000" end="0x00007FF91F781000" path="cryptui.dll"/>

<binaryImage start="0x00007FF8EC8B0000" end="0x00007FF8ECA7E000" path="d3d9.dll"/>

<binaryImage start="0x00007FF911140000" end="0x00007FF911164000" path="dxva2.dll"/>

<binaryImage start="0x00007FF92B4A0000" end="0x00007FF92B4AC000" path="netutils.dll"/>

<binaryImage start="0x00007FF9194B0000" end="0x00007FF9194C9000" path="samcli.dll"/>

</binaryImageSet>

<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>

 

</hbLogSessionDllStatus>

</crash>

 

</crashreport>

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