Photoshop crashing since the 22.4 update on macOS

New Here ,
May 19, 2021 May 19, 2021

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Since the update of the last version of Photoshop 22.4 =

- Inability to use the software = artwork is GREEN and flashing

- Creative cloud is crashing and continually repair itself 

- Inability to revert to the previous version 

- Inability to uninstall the software

- Inability to WORK !

 

Please help me asap

 

 

TOPICS
Bug, Crash or freeze, Download and install, Mac

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Adobe Employee ,
May 20, 2021 May 20, 2021

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Hi,

 

We're sorry about the trouble with Photoshop 22.4. Which macOS version are you working on? Please update Photoshop to version 22.4.1 & let us know if the issue persists.

 

You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

 

Please check if Photoshop has the required permissions by following the steps suggested below:

1. Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

2. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it.

3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

4. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility.

5. Once done, restart the Mac & check if it helps.

 

If the issue persists, you can also try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Regards,

Nikunj

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