Photoshop crashing unexpectedly

New Here ,
Apr 10, 2021 Apr 10, 2021

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Ao tentar abrir foto para edição, o programa mostra erro e fecha automaticamente. Não consigo trabalhar nada. 

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Download and install, FAQ, How to, Problem or error

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Adobe Employee ,
Apr 11, 2021 Apr 11, 2021

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Hi there,

 

Sorry that the Photoshop is crashing unexpectedly . That shouldn't be happening, let us make it right.

 

What is your computer's OS and what is the version of Photoshop you're using? When exactly does the app crashes? Have you submitted the crash report? See: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

 

Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?
 
You may also try the steps mentioned here and see how it goes: 

https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#toolTroubleshoot Photoshop graphics ...

 

Thanks,

Akash

 

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