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Photoshop crashing whenever I create a new file, or import a new image.

New Here ,
Mar 29, 2020 Mar 29, 2020

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Hi All,

 

As I said in the title, Photoshop crashes for some reason whenever I load an image into it, or start a new project (whenever the GPU is being used I assume). However, in Photoshop, when I disable GPU use, it does not crash anymore. I have a RTX 2080ti and a i9-9900k, and I just installed all of the newest drivers from GeForce Experience. It still crashes when I re-enable GPU, and even after I reset my nvidia settings to factory default.

 

I have gone through all of the GPU debugging steps with no luck. Can anyone help?

 

Thanks so much,

Will Baumgartner

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Community Expert ,
Mar 29, 2020 Mar 29, 2020

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Post your Photoshop menu Help>system Info data

JJMack

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New Here ,
Mar 29, 2020 Mar 29, 2020

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Adobe Photoshop Version: 21.1.1 20200312.r.121 2020/03/12: c839971b587 x64
Number of Launches: 4
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.329
System architecture: Intel CPU Family:6, Model:14, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3600 MHz
Built-in memory: 65451 MB
Free memory: 41977 MB
Memory available to Photoshop: 59967 MB
Memory used by Photoshop: 70 %
ACP.local Status:
- SDK Version: 1.26.5
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.30.42
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 300 seconds
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=11264
glgpu[0].GLName="NVIDIA GeForce RTX 2080 Ti"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="26.21.14.4575"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="GeForce RTX 2080 Ti/PCIe/SSE2"
glgpu[0].GLRendererID=7687
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvldumdx.dll"
glgpu[0].GLDriverDate="20200317000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20 NVIDIA via Cg compiler"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=11264
clgpu[0].CLName="GeForce RTX 2080 Ti"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="445.75"
clgpu[0].CLBandwidth=5.04535e+11
clgpu[0].CLCompute=2420.98
License Type: Tryout Version
Serial number: Tryout Version
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\wnbau\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 1.82T, 1.18T free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2020/02/11-03:18:47 79.617294 79.617294
AdbePM.dll PatchMatch 2020/02/28:23:19:27 1.617906 1.617906
AdobeLinguistic.dll Adobe Linguisitc Library 14.0.0.0
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2020/02/08-01:07:13 79.367423 79.367423
AdobePIP.dll Adobe Product Improvement Program 8.1.0.40.48685
AdobeSVGAGM.dll AdobeSVGAGM 79.617294 79.617294
AdobeXMP.dll Adobe XMP Core 2020/01/30-15:50:38 79.164352 79.164352
AdobeXMPFiles.dll Adobe XMP Files 2020/01/30-15:50:38 79.164352 79.164352
AdobeXMPScript.dll Adobe XMP Script 2020/01/30-15:50:38 79.164352 79.164352
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2020/02/11-03:18:47 79.617294 79.617294
ahclient.dll AdobeHelp Dynamic Link Library 4.1.0.0
AIDE.dll AIDE 2020/02/08-01:07:13 79.617234 79.617234
ARE.dll ARE 2020/02/11-03:18:47 79.617294 79.617294
AXE8SharedExpat.dll AXE8SharedExpat 2020/02/10-01:08:14 79.617265 79.617265
AXEDOMCore.dll AXEDOMCore 2020/02/10-01:08:14 79.617265 79.617265
Bib.dll BIB 2020/02/11-03:18:47 79.617294 79.617294
BIBUtils.dll BIBUtils 2020/02/11-03:18:47 79.617294 79.617294
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
CoolType.dll CoolType 2020/02/11-03:18:47 79.617294 79.617294
CRClient.dll Adobe Crash Reporter Client DLL 2.0.3.0
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 12.1.0
dvamediatypes.dll photoshopdva 12.1.0
dvametadata.dll photoshopdva 12.1.0
dvametadataapi.dll photoshopdva 12.1.0
dvametadataui.dll photoshopdva 12.1.0
dvaplayer.dll photoshopdva 12.1.0
dvascripting.dll photoshopdva 12.1.0
dvatransport.dll photoshopdva 12.1.0
dvaui.dll photoshopdva 12.1.0
dvaunittesting.dll photoshopdva 12.1.0
dynamiclink.dll photoshopdva 12.1.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv64.dll International Components for Unicode Build gtlib_12.0.24171
icudt64.dll International Components for Unicode Build gtlib_12.0.24171
icuuc64.dll International Components for Unicode Build gtlib_12.0.24171
igestep30.dll IGES Reader 9.3.0.113
JP2KLib.dll JP2KLib 2020/02/10-01:08:14 79.274472 79.274472
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
LogSession.dll LogSession 8.1.0.40.48685
mediacoreif.dll photoshopdva 12.1.0
MPS.dll MPS 2020/02/11-03:18:47 79.617295 79.617295
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop 2020 21.1
Plugin.dll Adobe Photoshop 2020 21.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.4.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.4.0.139
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2020 21.1
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.617294 79.617294
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 5.6.1.39
VulcanMessage5.dll Vulcan Message Library 5.6.1.39
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 15.3.0.24640 15.3.0.24640
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-3.4.2.14


Required plug-ins:

Accented Edges 21.1 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 21.1 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 21.1 - from the file “Filter Gallery.8bf”
Average 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “Average.8bf”
Bas Relief 21.1 - from the file “Filter Gallery.8bf”
BMP 21.1 - from the file “Standard MultiPlugin.8bf”
Camera Raw 12.2 - from the file “Camera Raw.8bi”
Camera Raw Filter 12.2 - from the file “Camera Raw.8bi”
Chalk && Charcoal 21.1 - from the file “Filter Gallery.8bf”
Charcoal 21.1 - from the file “Filter Gallery.8bf”
Chrome 21.1 - from the file “Filter Gallery.8bf”
Cineon 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “Cineon.8bi”
Clouds 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “Clouds.8bf”
Color Halftone 21.1 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 21.1 - from the file “Filter Gallery.8bf”
Conté Crayon 21.1 - from the file “Filter Gallery.8bf”
Craquelure 21.1 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 21.1 - from the file “Standard MultiPlugin.8bf”
Crosshatch 21.1 - from the file “Filter Gallery.8bf”
Crystallize 21.1 - from the file “Standard MultiPlugin.8bf”
Cutout 21.1 - from the file “Filter Gallery.8bf”
Dark Strokes 21.1 - from the file “Filter Gallery.8bf”
De-Interlace 21.1 - from the file “Standard MultiPlugin.8bf”
Dicom 21.1 - from the file “Dicom.8bi”
Difference Clouds 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “Clouds.8bf”
Diffuse Glow 21.1 - from the file “Filter Gallery.8bf”
Displace 21.1 - from the file “Standard MultiPlugin.8bf”
Dry Brush 21.1 - from the file “Filter Gallery.8bf”
Eazel Acquire 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “EazelAcquire.8ba”
Entropy 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “statistics.8ba”
Export Color Lookup Tables 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “Export3DLUT.8be”
Extrude 21.1 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “FastCore.8bx”
Fibers 21.1 - from the file “Standard MultiPlugin.8bf”
Film Grain 21.1 - from the file “Filter Gallery.8bf”
Filter Gallery 21.1 - from the file “Filter Gallery.8bf”
Fresco 21.1 - from the file “Filter Gallery.8bf”
Glass 21.1 - from the file “Filter Gallery.8bf”
Glowing Edges 21.1 - from the file “Filter Gallery.8bf”
Grain 21.1 - from the file “Filter Gallery.8bf”
Graphic Pen 21.1 - from the file “Filter Gallery.8bf”
Halftone Pattern 21.1 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 21.1 - from the file “HDRMergeUI.8bf”
HSB/HSL 21.1 - from the file “Standard MultiPlugin.8bf”
IFF Format 21.1 - from the file “Standard MultiPlugin.8bf”
IGES 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “U3D.8bi”
Ink Outlines 21.1 - from the file “Filter Gallery.8bf”
JPEG 2000 21.1 - from the file “JPEG2000.8bi”
Kurtosis 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “statistics.8ba”
Lens Blur 21.1 - from the file “Lens Blur.8bf”
Lens Correction 21.1 - from the file “Lens Correction.8bf”
Lens Flare 21.1 - from the file “Standard MultiPlugin.8bf”
Liquify 21.1 - from the file “Liquify.8bf”
Matlab Operation 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “ChannelPort.8bf”
Maximum 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “statistics.8ba”
Mean 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “statistics.8ba”
Measurement Core 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “MeasurementCore.8me”
Median 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “statistics.8ba”
Mezzotint 21.1 - from the file “Standard MultiPlugin.8bf”
Minimum 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “statistics.8ba”
MMXCore Routines 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “MMXCore.8bx”
Mosaic Tiles 21.1 - from the file “Filter Gallery.8bf”
Multiprocessor Support 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “MultiProcessor Support.8bx”
Neon Glow 21.1 - from the file “Filter Gallery.8bf”
Note Paper 21.1 - from the file “Filter Gallery.8bf”
NTSC Colors 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “NTSC Colors.8bf”
Ocean Ripple 21.1 - from the file “Filter Gallery.8bf”
OpenEXR 21.1 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 21.1 - from the file “Filter Gallery.8bf”
Palette Knife 21.1 - from the file “Filter Gallery.8bf”
Patchwork 21.1 - from the file “Filter Gallery.8bf”
Paths to Illustrator 21.1 - from the file “Standard MultiPlugin.8bf”
PCX 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “PCX.8bi”
Photocopy 21.1 - from the file “Filter Gallery.8bf”
Picture Package Filter 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “ChannelPort.8bf”
Pinch 21.1 - from the file “Standard MultiPlugin.8bf”
Pixar 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “Pixar.8bi”
Plaster 21.1 - from the file “Filter Gallery.8bf”
Plastic Wrap 21.1 - from the file “Filter Gallery.8bf”
Pointillize 21.1 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 21.1 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “PBM.8bi”
Poster Edges 21.1 - from the file “Filter Gallery.8bf”
PRC 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “U3D.8bi”
Radial Blur 21.1 - from the file “Standard MultiPlugin.8bf”
Radiance 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “Radiance.8bi”
Range 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “statistics.8ba”
Render Color Lookup Grid 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “Export3DLUT.8be”
Reticulation 21.1 - from the file “Filter Gallery.8bf”
Ripple 21.1 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 21.1 - from the file “Filter Gallery.8bf”
Save for Web 21.1 - from the file “Save for Web.8be”
ScriptingSupport 21.1 - from the file “ScriptingSupport.8li”
Shake Reduction 21.1 - from the file “Shake Reduction.8bf”
Shear 21.1 - from the file “Standard MultiPlugin.8bf”
Skewness 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “statistics.8ba”
Smart Blur 21.1 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 21.1 - from the file “Filter Gallery.8bf”
Solarize 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “Solarize.8bf”
Spaces 21.1 - from the file “Spaces.8li”
Spatter 21.1 - from the file “Filter Gallery.8bf”
Spherize 21.1 - from the file “Standard MultiPlugin.8bf”
Sponge 21.1 - from the file “Filter Gallery.8bf”
Sprayed Strokes 21.1 - from the file “Filter Gallery.8bf”
Stained Glass 21.1 - from the file “Filter Gallery.8bf”
Stamp 21.1 - from the file “Filter Gallery.8bf”
Standard Deviation 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “statistics.8ba”
Sumi-e 21.1 - from the file “Filter Gallery.8bf”
Summation 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “statistics.8ba”
Targa 21.1 - from the file “Standard MultiPlugin.8bf”
Texturizer 21.1 - from the file “Filter Gallery.8bf”
Tiles 21.1 - from the file “Standard MultiPlugin.8bf”
Torn Edges 21.1 - from the file “Filter Gallery.8bf”
Twirl 21.1 - from the file “Standard MultiPlugin.8bf”
U3D 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “U3D.8bi”
Underpainting 21.1 - from the file “Filter Gallery.8bf”
Vanishing Point 21.1 - from the file “VanishingPoint.8bf”
Variance 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “statistics.8ba”
Water Paper 21.1 - from the file “Filter Gallery.8bf”
Watercolor 21.1 - from the file “Filter Gallery.8bf”
Wave 21.1 - from the file “Standard MultiPlugin.8bf”
WIA Support 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “WIASupport.8li”
Wind 21.1 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 21.1 (20200312.r.121 2020/03/12: c839971b587) - from the file “WBMP.8bi”
ZigZag 21.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

com.adobe.ccx.start 3.3.1.23 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.3.1\"
CDO: 1.64.0
CmdN: 1.2.0
CDP: 1.91.0
com.adobe.photoshop.personalization 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"


Extensions:

com.adobe.stock.panel.licensing 0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
Libraries 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_7_76\index.html”
New Document 3.1.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.1.0\fnft.html?v=3.1.0.12”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_7_76\purchaseTypekit.html”
Home 2.10.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.10.0\index.html?v=2.10.0.21”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_7_76\extensions\capture\capture.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

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Community Expert ,
Mar 29, 2020 Mar 29, 2020

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I do not see any problem with your system Info.  You are close to the same Windows 10 level I have installed and your Nvidia driver was released this month may be newer than th driver I have installed and no required Plug-in have failed to load and initialize. Are there any Windows or Adobe Crash report details you can post.

JJMack

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Mar 29, 2020 Mar 29, 2020

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No, nothing appears at all. It used to say "send a crash report", and then redirected me to GPU troubleshooting, but all of my attempts were unsuccessful. Now, there is no report at all. Is there a place where these logs are stored? Thanks.

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Mar 29, 2020 Mar 29, 2020

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If application crash windows reliability viewer may be able to show the crash details. Look for Photoshop stopped working crashes. If you get an Adobe crash use the blue link to see the details and capture the details sent to Adobe and post them here.

PS2020 Crash.jpg

JJMack

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I am no longer getting a crash report from photoshop, but I found a previous one on the Windows app.

crash1.PNG

Edit: I got a crash report from Photoshop

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.0.3" clientVersion="2.0.3" applicationName="Adobe Photoshop" applicationVersion="21.1.1" build="20200312.r.121" source="Windows-Client">
<time year="2020" month="3" day="30" hour="0" minute="26" second="58" timeoffset="-300" timezone="Eastern Daylight Time"/>
<user guid="abb0e058-5c28-4668-8e50-77807c36f67b"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="18363" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65451" machine="Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz" model="Intel64 Family 6 Model 158 Stepping 13" cpuCount="16" cpuType="8664" cpuFreq="3600 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000000000000">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="1" address="0x000001740AEA31E2" symbolname="unknown"/>
<stackStatement index="2" address="0xFFFFFFFF94011A47" symbolname="unknown"/>
<stackStatement index="3" address="0x0000000000000303" symbolname="unknown"/>
<stackStatement index="4" address="0x000001741B6F0080" symbolname="unknown"/>
<stackStatement index="5" address="0x0000000000000537" symbolname="unknown"/>
<stackStatement index="6" EndlessStack="TRUE"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000006AEA7618"/>
<register name="RBX" value="0xFFFFFFFF94011A47"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x00000000000000FF"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x000000000000000A"/>
<register name="RSP" value="0x0000003AC9EFB828"/>
<register name="RBP" value="0x0000000000000001"/>
<register name="RIP" value="0x0000000000000000"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
</crash>

</crashreport>

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Community Expert ,
Mar 29, 2020 Mar 29, 2020

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Most of the times I have seen StackHash crashes the have been related to my display Adapter device driver. I just installed the latest Nvidia driver for my Quadro k2200 adapter and have no Problem. Try installing an older device driver for your Nvidia GTX.

JJMack

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New Here ,
Mar 30, 2020 Mar 30, 2020

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Older drivers don't work either. I have 6 days of trial left, but then my subscription will kick in so I will be able to download previous versions of photoshop. Maybe this will work, but for now I have no idea, and the crash logs are pretty meaningless.

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Community Expert ,
Mar 30, 2020 Mar 30, 2020

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The problem is why is the current version failing if your enable your GPU in Photoshop. Some features require the use of your  GPU like 3D support, rotate tool etc. You tried several device drivers for your Nvidia adapter. Nvidia make two version of device drivers for your GTX 2080 the GRD The Game Ready Driver and the SD the Studio Driver.  Did you try both drivers.  I have a Quadro Nvidia series adapter I always install the Studio version not the new feature version.  I figure Photoshop is programmed more for the Professional enterprise users than the gamers. 

 

I would think the Studio drivers will be more stable. Fron the 3/17/2020 date your driver seems like the Gammer driver. The Studio drivet woul be a Jan. or Feb date. 1/xx/2020 or 2/3/2020

 

The Nvidia site state for Adode creatives

image.png

JJMack

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New Here ,
Mar 30, 2020 Mar 30, 2020

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I have tried the Studio drivers as well, and the same error is occurring. Nothing I do will make it stable other than disabling my GPU.

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