Photoshop Crashing while cropping or saving files

New Here ,
Feb 25, 2021 Feb 25, 2021

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Whenever I try to crop and image or save a file as on the computer or on the cloud, the program closes immediately. I can export a file, but I can't save the file without it crashing. What could be the problem?

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Crash or freeze, Problem or error

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Adobe Community Professional ,
Feb 26, 2021 Feb 26, 2021

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What have you done for all-purpose trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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New Here ,
Feb 26, 2021 Feb 26, 2021

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This is a brand new laptop. I just installed Adobe on it. --
*Helping others lead, achieve, and succeed*

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Adobe Community Professional ,
Feb 26, 2021 Feb 26, 2021

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Nonetheless please try trashing the preferences on start-up. 

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Adobe Employee ,
Feb 26, 2021 Feb 26, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind sharing the version of Photoshop you're using along with your computers operating system? Did you start facing this issue after an update to Photoshop or your computers operating system?

 

As c.pfaffenbichler suggested, you can try resetting the preferences of Photoshop to check if that helps. You can check out the steps suggested here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
Feb 26, 2021 Feb 26, 2021

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I just purchased this laptop and installed Photoshop from the Creative
Cloud. So this is the latest version. I did not have this issue on my old
device. --
*Helping others lead, achieve, and succeed*

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