Photoshop Crashing whilst opening RAW Files

[Paul Bilbrough]

Hi

I have tonight found that Photoshop crashes whilst opening RAW files (NEF) in Adobe Camera Raw, it opens JPGs & PSDs fine.  My computer has the latest versions of Photoshop, Camera RAW and Lightroom (which incidentally will not open RAW files in Develop).

I have checked both graphics cards and they have the latest drivers installed which as I say were working fine until the most recently update from Adobe.  Photoshop is also down for using the NVidia card by default rather than the Intel card.

As you can see below it mentions that OpenCL is crashing.  I appreciate my graphics cards are a little on the old side now, but as my laptop works perfectly in all other aspects I am yet to replace it and as I say everything was fine only a couple of weeks ago when I last used it for RAW files.

Any ideas what is causing the problem or is it a case of Adobe has essentially made the decision or me that my laptop is just too old for their products.

Thanks

Paul

Copy from Photoshop

"Adobe Photoshop Version: 20.0.6 20190724.r.80 2019/07/24: 1207344 x64
Number of Launches: 8
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.86
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2,
SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2295 MHz
Built-in memory: 16280 MB
Free memory: 10426 MB
Memory available to Photoshop: 14894 MB
Memory used by Photoshop: 70 %
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
OpenCL crashed on 18/08/2019 at 18:44:20 (Initializing OpenCL and OpenCL enabled features)
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=2
NumNativeGPUs=0
glgpu[0].GLVersion="4.0"
glgpu[0].IsIntegratedGLGPU=1
glgpu[0].GLMemoryMB=2112
glgpu[0].GLName="Intel(R) HD Graphics 4000"
glgpu[0].GLVendor="Intel"
glgpu[0].GLVendorID=32902
glgpu[0].GLDriverVersion="10.18.10.5069"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Intel(R) HD Graphics 4000"
glgpu[0].GLRendererID=358
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll"
glgpu[0].GLDriverDate="20181227000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 10.18.10.5069"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS
_ARB]=[1447]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[96]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0
clgpu[0].CLPlatformVersion="1.2 "
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1400
clgpu[0].CLName="Intel(R) HD Graphics 4000"
clgpu[0].CLVendor="Intel(R) Corporation"
clgpu[0].CLVendorID=32902
clgpu[0].CLDriverVersion="10.18.10.5069"
clgpu[0].CLBandwidth=1.98238e+10
clgpu[0].CLCompute=82.7936
clgpu[1].CLPlatformVersion="1.2"
clgpu[1].CLDeviceVersion="1.1 CUDA"
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=1536
clgpu[1].CLName="GeForce GTX 670M"
clgpu[1].CLVendor="NVIDIA Corporation"
clgpu[1].CLVendorID=4318
clgpu[1].CLDriverVersion="391.35"
clgpu[1].CLBandwidth=6.1486e+10
clgpu[1].CLCompute=228.696
License Type: Subscription
Serial number: 96040499051389901934
GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui):
offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\
Temporary file path: C:\Users\Paul\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 237.4G, 161.3G free"

[davescm]

Using two graphics cards is a known cause of issues. Photoshop is designed to use one GPU (you can use multiple monitors but have them plugged into the same GPU)

See section 7 & 8 here.

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

You may be able to open the files if you go to Preferences >Camera Raw and turn off Use Graphics Processor

Dave

[Nikolica]

Try preferences/camera raw/ camera raw cache/ maximum size 10.0GB also in performance use graphics processir off. Save and exit photoshop and try. It worked for me.