Photoshop Crashing

Report · Sep 14, 2020

Hey Everybody.

I've been having this issue for about a week now. I open up photoshop and it crashes shortly after opening. Sent report to adobe several times, unistalled and reinstalled several times. Updated all drivers on my PC.

This is the crash report.

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="21.2.1" build="20200716.r.265" source="Windows-Client" crashType="n/a">
<time year="2020" month="9" day="14" hour="16" minute="4" second="9" timeoffset="-300" timezone="Eastern Daylight Time"/>
<user guid="b30ec3bc-6084-4493-a60a-c5c99f0694ea"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19041" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="8064" machine="Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz" model="Intel64 Family 6 Model 142 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="2712 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics 620" description="Intel(R) HD Graphics 620" driverDate="20200805000000.000000-000" driverVersion="27.20.100.8587" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_5916&SUBSYS_8315103C&REV_02\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF598003F3">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFF598003F3" symbolname="load_torq_native"/>
<stackStatement index="1" address="0x00007FFF59714048" symbolname="load_torq_native"/>
<stackStatement index="2" address="0x00007FFF59710EB5" symbolname="load_torq_native"/>
<stackStatement index="3" address="0x00007FFF5970CB6C" symbolname="load_torq_native"/>
<stackStatement index="4" address="0x00007FFF5970AE14" symbolname="load_torq_native"/>
<stackStatement index="5" address="0x00007FFF5970A55E" symbolname="load_torq_native"/>
<stackStatement index="6" address="0x00007FFF597103E8" symbolname="load_torq_native"/>
<stackStatement index="7" address="0x00007FFF59822E0C" symbolname="load_torq_native"/>
<stackStatement index="8" address="0x00007FFF5981AD36" symbolname="load_torq_native"/>
<stackStatement index="9" address="0x00007FFF59B548E0" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>
<stackStatement index="10" address="0x00007FFF59B53DEB" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>
<stackStatement index="11" address="0x00007FFF59B54168" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>
<stackStatement index="12" address="0x00007FFF59B53F6E" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>
<stackStatement index="13" address="0x00007FFF59D4E37D" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>
<stackStatement index="14" EndlessStack="TRUE"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x740D76761E970000"/>
<register name="RDX" value="0x0000000000000001"/>
<register name="RSI" value="0x0000005C559FE250"/>
<register name="RDI" value="0x000001E2A2632820"/>
<register name="RSP" value="0x0000005C559FE110"/>
<register name="RBP" value="0x0000005C559FE258"/>
<register name="RIP" value="0x00007FFF598003F3"/>
<register name="EFL" value="0x0000000000010256"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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</crashreport><?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="21.2.1" build="20200716.r.265" source="Windows-Client" crashType="n/a">
<time year="2020" month="9" day="14" hour="16" minute="4" second="9" timeoffset="-300" timezone="Eastern Daylight Time"/>
<user guid="b30ec3bc-6084-4493-a60a-c5c99f0694ea"/>
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<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF598003F3">
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

Anyone having this issue?

Report · Sep 14, 2020

Might be worth resetting your Photoshop preferences, which you can do under the general tab in Photoshop preferences.

Report · Sep 14, 2020

Hey Derek,

Unfotunately I can't access anything once the crash report shows up.

Report · Sep 21, 2020

I have same problem. Updated everything, reinstalled everyone app and still nothing! Fun fack is that yesterday it worked well ano today! Nothing!

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Photoshop Crashing

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