Photoshop crashing

Community Beginner ,
Dec 12, 2020

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Hi.

I bought photoshop today, and when I try to open it, it crashing at the splash screen while trying to initialize.

I would love to get your help on that since I really need it for work.

Shaked98A2_0-1607775433960.png

 

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Crash or freeze, Problem or error

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Photoshop crashing

Community Beginner ,
Dec 12, 2020

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Hi.

I bought photoshop today, and when I try to open it, it crashing at the splash screen while trying to initialize.

I would love to get your help on that since I really need it for work.

Shaked98A2_0-1607775433960.png

 

TOPICS
Crash or freeze, Problem or error

Views

59

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 12, 2020 0
Adobe Community Professional ,
Dec 12, 2020

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Hi

I assume you're on Windows, can you check the Windows event viewer for errors relating to Photoshop.exe in the application log

2020-12-12 12_34_45-.png

2020-12-12 12_36_26-Window.png

 

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Dec 12, 2020 0
Community Beginner ,
Dec 12, 2020

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I don't see anything related to photoshop.

I got a lot of errors bot none of them related to photoshop, all of the errors I see are related to user profile service.

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Dec 12, 2020 0
Community Beginner ,
Dec 12, 2020

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I also have windows 7 so I can't update photoshop to the last version.

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Dec 12, 2020 1
Adobe Community Professional ,
Dec 12, 2020

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Try using the Adobe Cleaner Tool to completely remove Photoshop and reinstall

Also make sure you have the latest driver for your GPU installed

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Dec 12, 2020 0
Community Beginner ,
Dec 12, 2020

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Still doesn't work..

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Dec 12, 2020 1