Photoshop CS5 12.1 Eventually Won't Open Files or New Documents

Community Beginner ,
Jun 28, 2012

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I have been experiencing a problem with Photoshop CS5 12.1 in which, after a variable amount of time from a system restart, Photoshop will no longer open files or create new ones.  It is very difficult to search for and/or explain the nature of this problem, but I will try my best.

Photoshop behaves completely normally after a fresh reboot of Windows until this problem presents itself.

The problem has manifested itself during use and before use.  If it occurs during use, it seems that various features of Photoshop stop working.  For example: I can't save files that are open.  Photoshop will go through the motions of doing a "File > Save as...", but nothing happens on the file system.  Restarting Photoshop at this point does not resolve the problem.

If Photoshop is already in this non-functional state upon opening, files cannot be opened nor new files created.  Here is what happens during an attempt to open a file:

  1. Click "File > Open..."
  2. Open dialog is shown, I browse to select a ".psd" file to open
  3. Once file is selected, click "Open" button on dialog
  4. Dialog disappears, but document never opens

If I try to use "File > New...", the New dialog never appears.

Once in this state, the only way to use Photoshop normally again is to do a full system reboot.  This seems to indicate that something is slowly happening on my system (such as RAM usage) that eventually renders Photoshop inoperable.  However, at the time of failure, there appears to be ample resources available for Photoshop to use.  It has been difficult to troubleshoot this problem beyond this point.

Please let me know if I need to clarify any of this further.

System Information Dumps:

PS Sysinfo (post failure) http://pastebin.com/raw.php?i=9N53jGQC

DXDiag (post failure) http://pastebin.com/raw.php?i=x5euCLqn

If it would be useful to include information from a fresh restart (pre failure), please let me know and I will provide those too.

Thanks for your help!

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LEGEND ,
Jun 28, 2012

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How much free space do you have on your hd?  Should have 10-20% free space.

You also have an old ATI driver, but that is probably not problem.  The best is not latest. Get the 12.2 version.

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Community Beginner ,
Jun 28, 2012

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I currently have approx. 30% free space on the installation drive (37GB of 111GB).

Regarding ATI driver versions, I have been experiencing this problem through many versions of ATI drivers.  I have probably had this issue for more than 6 months now.  I upgraded to 12.3 last week, and the problem existed before and after the upgrade, unfortunately.

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LEGEND ,
Jun 28, 2012

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Is your Photoshop scratch drive pointed somewhere else?  37 GB free isn't really enough free space for scratch use.

-Noel

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Community Beginner ,
Jun 28, 2012

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True, sorry.  I didn't realize that Curt might've been refering to the scratch location.  I currently have approx. 27% free space on my scratch drive (255.9GB of 931.5GB).  Here is all the drive-related information from Photoshop's sysinfo dump (linked in pastebin-form in my original post):

Application folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\

Temporary file path: C:\Users\justin\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  D:\, 931.5G, 255.9G free

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Plug-ins\

Additional Plug-ins folder: not set

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Community Beginner ,
Jun 30, 2012

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I've updated to the latest ATI driver (12.6 now) which has not had any effect on this problem.  Any ideas?

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Community Beginner ,
Jul 02, 2012

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As I seem to have fallen into an unfixable problem, perhaps there is another path to solving this issue.

  • Is there a mid-commitment upgrade path for PS CS5 subscribers to CS6, now that the old subscription method is dead?
  • Would CS6 solve my problem?
  • Should I switch to GIMP and eat my year-long commitment?

Thanks for any help you can provide.

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New Here ,
Jul 04, 2012

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I have the same problem. The problem remained with the beta cs6.

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Community Beginner ,
Jul 27, 2012

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I'm really at a loss here, still having the same problem.  I've done a lot of testing and made a lot of changes, to no avail.  This is the most impossible problem to troubleshoot I think I've ever encounted in any application.

My previous system had some instability which, after extremely thorough testing, I am 90% sure was due to the motherboard.  I had also felt very strongly that this would likely explain my Photoshop problems, since an unstable system can cause myriads of unexplanable issues.

I had a spare machine, so I transferred my PSU, GPU, 2x 120GB SSDs, 1TB HDD, and 1/2 of my RAM (2x4GB) to that machine (i7 2.8Ghz).  I reinstalled Windows and performed various tests to ensure stability (Pi calcs, memtest, benchmarks, etc.), and the system is stable.  No crashing, no memory problems/errors, nothing.  Even Photoshop appeared to be fine for the first few days.

Today, I've discovered the problem is back.  AWESOME.  So now what?  I am at an absolute troubleshooting loss here.  Photoshop gives me NOTHING to go on; no logs, no errors, nothing.  I can only attack this problem from the outside.  There are two remaining possibilities I can think of at this point:

  1. Some piece of hardware that I carried over (from the list above) is causing Photoshop problems.  The SDDs/HDD don't seem likely.  I would suspect either the GPU or RAM, but as NO OTHER APPLICATIONS have any problems, I find this unlikely as well.
  2. Some piece of software I install as part of my workflow is conflicting with Photoshop in a silent way.  This is scary, as I only install things I need and keep a fairly regimented system (I don't install random crap like toolbars or other spamware/malware).

Any advice?  I'm tired of trying to narrow this down when Photoshop gives me nothing to go on.  I've completely disrupted my workflow trying to figure this out.

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LEGEND ,
Jul 27, 2012

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Well, there is an error log, but it's usually pretty cryptic.  Not sure you've looked there yet...

On a Windows 7 x64 system, for Photoshop CS5 it's here: 

C:\Users\YourUsername\AppData\Roaming\Adobe\Adobe Photoshop CS5\Adobe Photoshop CS5 Settings\PSErrorLog.txt

For what it's worth I run my Windows 7 system for as long as it takes between reboots because of Windows Updates - often 2 weeks or longer - and I've not seen a failure to be able to do file operations in Photoshops CS4, CS5, or CS6, so at least it's not an inherent problem with Photoshop.

I wouldn't bet that Photoshop CS6 is going to solve this for you.

Besides the log I mentioned above, have you looked in the Windows event logs?

-Noel

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Community Beginner ,
Jul 27, 2012

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Noel Carboni wrote:

Well, there is an error log, but it's usually pretty cryptic.  Not sure you've looked there yet...

On a Windows 7 x64 system, for Photoshop CS5 it's here: 

C:\Users\YourUsername\AppData\Roaming\Adobe\Adobe Photoshop CS5\Adobe Photoshop CS5 Settings\PSErrorLog.txt


This log does not seem to have been generated on my system, which I suspect is because there is no actual "error event" happening.  Photoshop is not aware of the problem.

For what it's worth I run my Windows 7 system for as long as it takes between reboots because of Windows Updates - often 2 weeks or longer - and I've not seen a failure to be able to do file operations in Photoshops CS4, CS5, or CS6, so at least it's not an inherent problem with Photoshop.

I wouldn't bet that Photoshop CS6 is going to solve this for you.

I run my system for extended periods, only restarting if required by some application or other unforseen reason.  I agree, other versions of Photoshop don't seem likely to resolve this problem.  However, only Photoshop is exhibiting this problem.  All other applications I use are, as far as I can tell, running fine.

Besides the log I mentioned above, have you looked in the Windows event logs?

-Noel

The Windows event logs offered nothing of value, at least without having any idea what to look for.  There are no criticals at all for any reason.  I searched through errors/warnings/verbose for "adobe," but found nothing significant or specific to Photoshop.  If there is anything in there that relates to this issue, I don't have enough information to narrow it down.

I very much appreciate the response.

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LEGEND ,
Jul 27, 2012

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Coestar wrote:

The Windows event logs offered nothing of value, at least without having any idea what to look for.  There are no criticals at all for any reason.  I searched through errors/warnings/verbose for "adobe," but found nothing significant or specific to Photoshop.

I was thinking you should look for disk errors or maybe resources getting used up by the Workstation or Server services.  But I assume you've scanned through the recent entries in the System log and would have seen anything that seemed out of the ordinary.

You mentioned the GPU...  You took the same video card to the other system, right?  Did you check the manufacturer's web site for the latest display driver?  Display driver updates fix SO many wildly different problems.

-Noel

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Community Beginner ,
Jul 27, 2012

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Noel Carboni wrote:

I was thinking you should look for disk errors or maybe resources getting used up by the Workstation or Server services.  But I assume you've scanned through the recent entries in the System log and would have seen anything that seemed out of the ordinary.

Yea, there aren't any hardware related events at all.  I wish it were that easy. 

You mentioned the GPU...  You took the same video card to the other system, right?  Did you check the manufacturer's web site for the latest display driver?  Display driver updates fix SO many wildly different problems.

-Noel

I have a Radeon HD 6950, and am using the latest driver.  Unfortunately, this issue has persisted for me through many versions of CCC (6 months of versions).

The previous dxdiag and Photoshop sysinfo dumps I posted are outmoded now, so here are fresh dumps:

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Community Beginner ,
Jul 27, 2012

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One additional item that may be helpful, here is a screenshot (that I had to edit with MS Paint ) of my installed programs: https://dl.dropbox.com/u/1727914/installed_apps.png

Not pictured:

  • VLC media player 2.0.3
  • XSplit 1.0.1206.0203

I share this in case someone knows of some application conflicting with Photoshop somehow.

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LEGEND ,
Jul 27, 2012

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Possibly more pertinent than what you've installed is what's starting up and running in the background.

From time to time I like to look over the list of software running on my system via a very cool free app by one of the Microsoft people called AutoRuns.  Maybe looking at the list of things started via the various Run keys, your Startup group, or as services might yield some ideas.

http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

You say Photoshop seems to save the file, but it just never makes it to the disk at all?  That's beyond weird.  It says that something is interfering with basic file system operations, which is scary.

-Noel

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Community Beginner ,
Jul 27, 2012

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Ok, I made an autorunsc dump as well: http://pastebin.com/raw.php?i=fBcAehjf

I don't see anything obviously malicious or strange, looks pretty normal.

EDIT:

Noel Carboni wrote:

You say Photoshop seems to save the file, but it just never makes it to the disk at all?  That's beyond weird.  It says that something is interfering with basic file system operations, which is scary.

I don't believe this is a general case.  This is a state that Photoshop (and only Photoshop) gets in, once it stops functioning correctly.  Other applications and the OS itself have displayed absolutely no evidence of any issues with normal file system operations.

Message was edited by: Coestar

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Community Beginner ,
Jul 27, 2012

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Ok, I've now gone through every tab in Autoruns and examined the contents looking for anything out of the ordinary.  I saw nothing that wasn't either included with Windows or installed by me directly (intentionally).  If there is anything bad, it is either:

  • Disguised to look like something benign... seems unlikely, this is a reasonably fresh Windows 7 install from 2 weeks ago, and this problem has persisted over many Windows reinstalls now
  • Something non-malicious that causes problems anyway (my best guess at the moment)

I can provide dumps of the other significant Autoruns sections (services, drivers, codecs) if that would be helpful.

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LEGEND ,
Jul 27, 2012

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I guess I would suggest disabling most or all the stuff in the Run keys and giving it a try.  I don't think all of what you've got running is necessary, and maybe one of the programs is somehow using up resources.

I'm assuming you can reproduce the problem on demand.

If you do manage to resolve it, then you can methodically re-enable things until you find the program that causes it.

-Noel

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LEGEND ,
Jul 27, 2012

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Oh, and remember to reboot after making changes, in case that's not obvious.  🙂

-Noel

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Community Beginner ,
Jul 27, 2012

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Sadly, it can't be reproduced on demand.  The problem doesn't present itself until an unknown and seemingly variable amount of "something" has been used and/or transpired and/or depleted.  It reminds me of this: http://en.wikipedia.org/wiki/Heisenbug

I'm going to approach this from the opposite direction of your suggestion, because there are some items I would not do without - this is the machine I work from, and have no alternative machine to use.  Eventually, if the problem presents itself while only those items are enabled, then I will be forced to test them anyway.

Either way, this process will likely take many weeks.  I will report back once I feel I've reached a conclusion using this method, good or bad.

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Community Beginner ,
Jul 29, 2012

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Thankfully, it didn't take weeks like I thought.  I reached the end of the list of start-up applications (apart from Steam) already, and the failure still presented itself today.  Here is a shot of the list: https://dl.dropbox.com/u/1727914/all_apps_off.png

This should mean that it is not related to these apps starting up with Windows.  Any other ideas?

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LEGEND ,
Jul 30, 2012

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Not that I want you to run without games, but you should of course at least try temporarily disabling Steam.

I'm out of ideas on this one.  I can only think that you should start to suspect something basic, such as your antimalware software or hardware drivers.  I can only assure you it doesn't do what you describe on all systems.

Just to reiterate...  Correct me if I'm wrong here:  You try to save a PSD file, and Photoshop goes through all the motions of saving it, but then you can't find it on disk, with either Photoshop File - Open or by looking in Explorer. 

Please allow me to ask some more questions, since with a problem this sticky there's a possibility we missed something basic...

  • Are you sure of the folder you're saving into?  You don't have two, one on a main disk and one on a backup, maybe, that look similar?  Check all the way to the root.

  • Is the path where you're trying to save a hard drive path (e.g., that starts with a drive letter, not in a library or something)?

  • Does the drive controller activity light come on during saving?

  • When it occurs, it's then repeatable from then on?  Perhaps opening up the Resource Monitor application, Disk tab, and watching what's getting written (if anything) would be interesting.

  • There's never anything more written into PSErrorLog.txt?

  • Does the problem occur with multiple different file formats (Save As JPEG, PNG, PSD, TIFF,. etc.)?

  • Have you checked the disk file system structure with CHKDSK?

-Noel

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Community Beginner ,
Jul 30, 2012

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Noel Carboni wrote:

Not that I want you to run without games, but you should of course at least try temporarily disabling Steam.

Sure, I will test that as well, though I have strong doubts that Steam could cause this.

I'm out of ideas on this one.  I can only think that you should start to suspect something basic, such as your antimalware software or hardware drivers.  I can only assure you it doesn't do what you describe on all systems.

Certainly, this is a unique problem.  It is definitely due to something specific about my system, either the software I regularly install and use, or the hardware.

Just to reiterate...  Correct me if I'm wrong here:  You try to save a PSD file, and Photoshop goes through all the motions of saving it, but then you can't find it on disk, with either Photoshop File - Open or by looking in Explorer. 

This isn't the core of the problem, I probably shouldn't have brought it into the discussion.  What you've described only occurs if Photoshop starts having "the problem" whilst I am in the midst of using it.  Until that time, Photoshop can save/open files just fine.

The core problem: Photoshop is put into an unusable state by unknown causes.  Once in this state, Photoshop will not start new documents nor open existing documents.  It cannot be restored to a usable state.  This problem presents itself randomly and cannot be reproduced "on demand."

I've made a short video to attempt to better demonstrate/explain the problem: http://www.youtube.com/watch?v=3Ehx9cFyw7A

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LEGEND ,
Jul 30, 2012

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Thanks for recording the video.  That fully expressed that the problem is beyond what I had perceived it to be.

When you have the situation noted occur, and you close Photoshop, do you find it still active in your Processes list in Task Manager?

-Noel

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Community Beginner ,
Jul 30, 2012

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No, it looks like "Photoshop.exe" closes out immediately upon exiting the application.  The "Adobe CS5.5 Service Manager" lingers, but I suspect that it is supposed to.

EDIT: Actually, it looks like the service manager eventually closes itself within a few minutes.

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LEGEND ,
Jul 30, 2012

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Well, that puts to rest the thought that maybe a thread is hung.

The symptom that Photoshop never even puts up the File - New dialog has got to be key here somehow...  I'm pretty sure that dialog doesn't rely on Explorer or any components external to Photoshop, and something must have gone awry in the GDI or display driver for it to just fail to display the dialog like that.

I really think the Adobe technical folks (e.g., Chris Cox) are going to have to take notice of this thread and your issue to take you any further.  This is a tough one!

Last gasp thought:  Have you changed anything on the desktop (e.g., font, metrics for sizes of things, added a skinning tool, etc.)?  I see that Aero Glass is not running on your desktop...  Why is that?  Your choice?

By the way, if you just run Photoshop and not other parts of the Creative Suite you don't need the Switchboard service running.

-Noel

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Community Beginner ,
Jul 30, 2012

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Noel Carboni wrote:

Well, that puts to rest the thought that maybe a thread is hung.

The symptom that Photoshop never even puts up the File - New dialog has got to be key here somehow...  I'm pretty sure that dialog doesn't rely on Explorer or any components external to Photoshop, and something must have gone awry in the GDI or display driver for it to just fail to display the dialog like that.

I really think the Adobe technical folks (e.g., Chris Cox) are going to have to take notice of this thread and your issue to take you any further.  This is a tough one!

I was afraid that might be the case, since this problem is so obscure/obtuse.  I appreciate the help you've given on the subject thus far.  Sorry I didn't express the problem more clearly earlier.

Last gasp thought:  Have you changed anything on the desktop (e.g., font, metrics for sizes of things, added a skinning tool, etc.)?  I see that Aero Glass is not running on your desktop...  Why is that?  Your choice?

Nope, no customizations in that regard.  Aero Glass was disabled automatically by the application I used to record my desktop (XSplit) - normally, it is enabled.

By the way, if you just run Photoshop and not other parts of the Creative Suite you don't need the Switchboard service running.

-Noel

Ahh cool, thanks for the tip. 

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New Here ,
Aug 08, 2012

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Hi,

I am having the exact same issues as Coestar after upgrading to CS6. I.e the intermitent problem of Photoshop opening and being responsive, but not opening or creating a new document.

I have spent days scanning the internet and trying everything I can think of but with no luck.

I was wondering if any of you came a cross a solid solution to the issue? Or if not what you think the short list of causes are?

If you could shed some light on this it would be greatly appreciated.

Thanks in advance.

Morgan

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New Here ,
Nov 24, 2012

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I seem to be having the same issue with PS (CS5)

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LEGEND ,
Nov 24, 2012

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Welcome to the forum.

Did you do the maintance, that Morgan found successful, and it did not work?

Is that is the case, I would start with supplying all the info asked for in this FAQ Entry: http://forums.adobe.com/message/4587299#4587299

Good luck,

Hunt

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New Here ,
Nov 24, 2012

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Thanks Hunt - I am not very good with the technical aspects of all of this. It is intersting to read the threads tho.  In answer to the questions

  • What version of Photoshop? Include the minor version number (e.g., Photoshop CS5 Extended with the 12.1 x 64).
  • Have you installed the recent updates? all updates current
  • What operating system? Mac OSX v10.7.5"
  • What kind(s) of image file(s)? Nikon - usually jpeg images from Bridge
  • What were you doing when the problem occurred? reopening a project after running PS for a while
  • What other software are you running?
  • Tell us about your computer hardware. 500 GB SATA Disk  427 GB free
  • Has this ever worked before?  Usually if I close PS and restart it - everything works fine

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New Here ,
May 03, 2013

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I'm having the exact same problem as Coestar. I've reinstalled my OS and the problem persists. After rebooting I can use Photoshop fine for awhile, but it always ends up having this problem at some point during the day, meaning I often have to reboot 3 or 4 times a day just to be able to use Photoshop. I'm using CS6.

Coestar, were you ever able to fix your problem?

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LEGEND ,
May 03, 2013

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Read posts 37 and 38 in this thread.  Both posters solved the issue in different manners:

37.xxLordSnowxx12,

Aug 11, 2012 7:15 AM   in reply to Morgang9869

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Hey just wanted to relay what I did to fix this problem and maybe it will help you...first I performed a clean install of win7 on a new SSD. Then without installing anything else just the hardware drivers for my system I installed cs6. Low and behold the problem was STILL there.

So this pretty much confirmed what I suspected that it was a hardware issue. Since I was planning on upgrading my video card anyway's and this seemed like the most obvious culprit I started there. I upgraded from my old quadro fx 1700 to a quadro 4000 and the problem is no more!!!!

Maybe it had to do with the way I installed the drivers that I had not done before or maybe it was the hardware I'm not sure. Before I installed the new card I used driver sweeper to completely remove any old nvidia drivers...then installed the new card and drivers.

Good luck guys I know how frustrating this problem is and how much time it took out of my life.

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LEGEND ,
May 03, 2013

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…and…

38.Morgang9869,

Aug 13, 2012 8:06 AM

Thanks to you both for the help. Removing the LogMeIn driver, plus a good overhaul and cleanup of my machine including updating the nVidea drivers, appears to have done the trick. For now atleast so fingers crossed.

Cheers.

Morgan

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New Here ,
May 03, 2013

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Thanks for the response, but I don't believe Coestar ever solved his problem, at least he never posted he had.

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LEGEND ,
May 03, 2013

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I didn't say he had.    I just pointed out to you other posts by users who had. 

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New Here ,
May 03, 2013

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Ah, sorry, I misread.

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New Here ,
May 08, 2013

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Upgraded my video card. Still having the same issue. No LogMeIn driver, nvidia drivers are up to date.

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Community Beginner ,
May 22, 2013

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I had a similar set of issues with photoshop cs6 mentioned in this thread on new install of Windows 7. After a reboot of the machine photoshop worked fine the first time but if reloaded, Photoshop wouldn't create a new file or open an existing file. I could drag an image in from Mini-Bridge but it would not save. I would have to either keep Photoshop open or reboot the machine any time I wanted to use Photoshop.

In my case this was not a preferences issue, GPU issue, nor even a photoshop issue. It was a permissions issue between Photoshop and the OS (Windows 7 64bit). With 7 and now with 8, Windows sometimes doesn't give you all the permissions it is supposed to when you set up the first user (an administrator by default) and using the "Run as Administrator options dodn't correct this for me.

To fix the problem I simply created a new user as an administrator and migrated my preferences and other setting over to the new user. The new user was given full permissions and Photoshop works just fine now.

It is a simple fix to try, so well worth the effort.

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New Here ,
Oct 01, 2013

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hi

me too facing the same problem, so i tried all the tricks what you guys were discussing here. finally found out one simple trick..

before launching photoshop or illustrator i disconnected the internet. and the problem was no more. when i had to use the internet i first closed both the softwares. downloaded wat is required...and repeated the process..the prob is no more.guys check this simple trick and let me know..if it worked!!

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New Here ,
Oct 01, 2013

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Wat? what is this?

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New Here ,
Oct 01, 2013

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It's the same of this video.

http://screencast.com/t/kG1YgmQ7

I don't know to do

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New Here ,
Oct 01, 2013

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see. make sure that you disconnect your internet before launching photoshop and while working in photoshop your internet should not be connected..when you want to use internet close the photoshop first. this way it worked for me..try this

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Oct 02, 2013

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What?  There's no reason to disconnect your network connection while running Photoshop...

Unless you've got some utility on your system really messing things up and it is related to network connections.

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New Here ,
Oct 02, 2013

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even i was surprised when it worked this way. try it..it may be helpful to you

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Oct 02, 2013

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It doesn't help me, because we've never seen this problem - and we don't know what it is on your machine that causes the problem.

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New Here ,
Oct 02, 2013

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Internet isn't the problem.

I solved the problem. It was the keyboard.

unplugging the keyboard everything works very well.

Try it.

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LEGEND ,
Oct 02, 2013

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One wonders how you typed that message...

Francesco, are you making jokes?

Unplugging the power cord from the wall, the number of errors the computer makes drops to zero.

Try it.

-Noel

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New Here ,
Nov 01, 2013

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I just started experiencing this same issue and had a thought that I haven't seen mentioned in this thread yet, so thought I'd mention it for others to try.

In my case I tried to think of anything I had done differently within the last few days and I remembered leaving my dual monitor screen attached to my laptop when I shut it down which I never do (always disconnect it first).

Could have absolutely nothing to do with it, but I disconnected the monitor, powered off, and back on again without the extended monitor plugged in, started photoshop, and then plugged the monitor in. Working fine so far, but that's to be expected from everyone else's experience (only happens after running for a certain amount of time).

So, I'll report back if things seem stable again after a week or so.

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New Here ,
Nov 02, 2013

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photoshop works fine with the new keyboard. The old keyboard was in conflict with the software.

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Participant ,
Jul 20, 2014

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I had this problem too with CS6, nothing could fix it.  Reinstalling Adobe and drivers, wiping registry, beta nVidia gpu drivers, did nothing I had dual 680 GTX card on SLI.  Then recently I went back to single GPU with a new nVidia card and my problem went away or did not occurred since.

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Participant ,
Aug 07, 2014

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I spoke too soon. The problem still persist and it actually happening in an other computer with totally different hardware.  It seems thought, that my problem occur when I intensively use the printscreen key to capture screenshots as my project just like before I installed my new card, require me to take a lot of screenshots of games I am testing. It appear to be a problem with Adobe and clipboard.  I tried to purge the clipboard but no effect.  The weird thing is the clipboard works well for other programs like Gimp. There's no way I know to kill that thing that corrupt Photoshop from all the methods I tried. 

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New Here ,
Sep 01, 2015

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So there is still no answer for that issue? I have the same problem - tried on Windows 7 Photoshop CS6, now I'm on Windows 10 and Photoshop CC 2015 and still the same thing! Guys! Come on!

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Sep 01, 2015

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There are multiple answers in this topic - depending on which third party application, utility, or plugin is causing the problem on your system.

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New Here ,
Sep 02, 2015

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Yea but non of them are the cure. Fresh system, fresh instalation of Photoshop…

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New Here ,
Sep 15, 2015

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Adobe, this is a clear bug or issue with Photoshop that needs to be hunted down and fixed.  This happens to both my brother and I, on different versions of Photoshop, and completely different hardware configurations.  I do not accept telling people to "run this generic system cleaner" as an official fix.  The best temporary fix is to just simply restart the PC.  I'm pretty certain it's something to do with how Photoshop utilizes the video cards software/hardware acceleration within the video card drive as this bug has survived through multiple re-installations of Windows (from Windows 7, to Windows 10), and several different versions of the graphics driver, as well as different video cards from both AMD and Nvidia.  It's a cockroach.  Please escalate this thread to your software developers.

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Sep 15, 2015

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So far this has always been caused by third party software. Also, it was only seen by a few users and not seen by the other millions of Photoshop users.

So, indications are that this is not a bug in Photoshop at all.

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