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Photoshop CS5 - Aplication error - (0xc000001d)

New Here ,
May 03, 2010 May 03, 2010

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I installed Master Collection CS5 and all aplications starts but Photoshop CS5 got start error:

PSCS5 error.png

Got Windows 7 and CS4 was running fine. I uninstalled CS4 but nothing changed for better.

Help please!

All my Admin permissions are full! I'm only user of my PC and set my PC to Admin=User.

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correct answers 1 Correct answer

Adobe Employee , Jun 30, 2010 Jun 30, 2010

Hi everyone,


We just posted an update that includes addressing this issue. You can get the update from Photoshop's Help> Updates...


Alternatively, you can go to this link to download an installer:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4733

You should no longer see the application error on launch. Because the chipsets that throw this error don't support SSE2 instruction sets, GPU features and 3D features in Ps CS5 Extended will not work.

Regards,
steve

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replies 259 Replies 259
New Here ,
Aug 22, 2010 Aug 22, 2010

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Finally, after following these steps I've solved the "Another instance of Updater is already running", installed the patch and got CS5 working!! Thanks you all!!

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New Here ,
Jul 01, 2010 Jul 01, 2010

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Our PS5 now works. Thanks for all of your help.

Dave 

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New Here ,
Jul 01, 2010 Jul 01, 2010

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Thank you all for taking this problem serious and for resolving it! Patch works good. Question is answered!

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Adobe Employee ,
Sep 13, 2010 Sep 13, 2010

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This is great - worked for me!

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New Here ,
Jun 23, 2010 Jun 23, 2010

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Anytime time frame to the answer to this problem? I would really like to get started working with CS5. Thanks

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Jun 23, 2010 Jun 23, 2010

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Nothing we can announce just yet.

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New Here ,
Jun 24, 2010 Jun 24, 2010

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Thanks for the update Chris. It's appreciated.

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Guest
Jun 26, 2010 Jun 26, 2010

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I have a computer with this problem that you can purchase for a reasonable price.  It is a AMD Athlon XP 2000+.  I just tried to install Photoshop CS5 and I keep getting the error message that everyone is talking about. Email me at chad.vogeler@gmail.com if you would like to purchase it.

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New Here ,
Jun 18, 2010 Jun 18, 2010

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I get the same error with a

Athlon Xp 3200+ Processor with SP3

Gl trying to find fix because i've been using CS4 since i bought CS5.

Sucks....

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New Here ,
Jun 29, 2010 Jun 29, 2010

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Just to let you know what else gets this error:

        Windows XP Home Edition (2002) SP3

        AMD Sempron(tm) 3000+

        2.00 GHz, 1.18 GB of RAM

for now, can i get a download for CS3/4 so i can work on my signatures... i dont know how to get them.

GL and i hope that you guyz will find the solution soon.

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New Here ,
Jul 01, 2010 Jul 01, 2010

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same problem here

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Adobe Employee ,
Jul 01, 2010 Jul 01, 2010

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Hi,

Are you running into the same launch error with 12.0.0? Or or you running into problems getting the updater to install?

thx,

steve

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Adobe Employee ,
Jul 01, 2010 Jul 01, 2010

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For anyone having problems getting the 12.0.1 update to install, do you have just a Photoshop CS5 point product install, or are you using a Creative Suite SKU? Did you license Photoshop on install (entered serial number), or are you running on a trial license? If you are running on a trial license, could you be past the 30 day trial period?

Do you see an error in the installer dialog, or an error trying to launch Ps? Catz's error is showing up in the installer dialog.

thx,

steve

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New Here ,
Jul 01, 2010 Jul 01, 2010

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To Steve and Chris and all the wonderful people at Adobe - IT WORKS !!  Thank you so much!

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Jul 01, 2010 Jul 01, 2010

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You're welcome.  Sorry it took a while to get out (and that we missed this problem in the initial release).

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New Here ,
Jul 01, 2010 Jul 01, 2010

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Now, I have this report about Flash Player crashing on processors lacking CMOV:

http://forums.adobe.com/message/2939514#2939514

I have attached a ZIP file containing screenshots produced by the OP debugging this issue with me using VC6 to bug report FP-4940.

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Guest
Jul 06, 2010 Jul 06, 2010

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Pixel Bender also has the same issue

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New Here ,
Jul 01, 2010 Jul 01, 2010

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Will the update only install if you purchase Photoshop CS5?

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Adobe Employee ,
Jul 01, 2010 Jul 01, 2010

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It should install for both trial and licensed products. I was mainly asking about it to get more data points. I was also wondering if something in the activation mechanisms might be causing an updater failure, for the case where Ps never launches correctly and is over the 30 day trial limit. It is purely conjecture on my part, for this particular case where many here could very well be in that condition.

All that said, we actually have a lead on the problem and it has nothing to do with activation.

thx,

steve

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New Here ,
Jul 20, 2010 Jul 20, 2010

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Error Loading Updater workflow" Thats the Error i'm getting in the installer dialog box

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New Here ,
Jul 03, 2010 Jul 03, 2010

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thank you you solved me the problem!

:[

now i am hopping that the update for this version will can soon.

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New Here ,
Jul 03, 2010 Jul 03, 2010

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I had installed

the trial version, and after that,try to install the patche, and it didn´t works.

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Guest
Jul 05, 2010 Jul 05, 2010

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Hello all,

I got the fix and reinstall Photoshop CS5 again, It is working very well ... I want to know is the fix version final or beta?.

Thanks,

Peter Murray.

http://img227.imageshack.us/img227/271/testfixps5.gif

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New Here ,
Jul 05, 2010 Jul 05, 2010

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I have the same problem 0xc000001d

and i have Intel Core Duo, using Windows XP SP 2

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LEGEND ,
Jul 05, 2010 Jul 05, 2010

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Could you provide more info about your system? As far as i know, this problem has only been seen on old processors that don't have SSE2

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