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Today we released Photoshop update version 13.0.6 (for Macintosh perpetual license customers) and 13.0.1.3 (for Windows perpetual license customers). This release corrects a number of issues.
Notable bugs fixed (Mac & Win)
Notable Windows specific bugs fixed
How to get the Update
In Photoshop, choose Help > Updates...
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Cool!
- While using Photoshop (e.g. Color Picker or Layer Styles) PS launches browser with Help URL and crashes
Wow, that one's been a long time coming! I hope the engineer who finally found it got a bonus!
-Noel
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It was indeed a very tricky issue to reproduce and track down. It took a number of things to come together to finally solve.
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Help
Adobe Photoshop 13.0.1.3
Installation did not succeed. Restarting your system may help complete the installation for this update. Error Code: U46M1P6
restarting my system did not help.
Adobe Application Manage stati my ptoducts are up to date nor but About Photoshop now shows version 13.0
How do I get 13.0.1.3 updated
when I downliaded 13.0.1.3 after Update failed to install it when I unziped it and tried to install it it failed with a different code
Adobe Photoshop 13.0.1.3
Installation failed. Error Code: U44M2P7
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Hi!
The same situation... Windows 7 x64 (Intel Core 2 Quad Q8400)
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These updates are only for perpetual customers not for subscription users, They would not apply if you are an active subscription user and you try applying it from installing through 13.0.1.3 patcher from adobe.com.
I hope users facing issue are Perpetual users.
Please provide us with the following logs.
You can find them at:
PS Installer logs
For Mac:
Library\Logs\Adobe\Installer
For Win:
Program Files(x86)\Common Files\Adobe\Installers
AAM logs
For Mac:
/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0
For Win:
C:\Users\<username>\AppData\Local\Adobe\AAMUpdater
You can zip all the files together and send us through mail. This would help us in finding the root cause.
Appreciate your help. Apologize for the inconvenience.
Regards,
Ashutosh
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Ashutosh.Nigam wrote:
These updates are only for perpetual customers not for subscription users, They would not apply if you are an active subcription user.
I hope users facing issue are Perpetual users.
Does the Adobe Application Manager take into consideration that a Perpetual user may have a trial 30 Day Photoshop CC installed on their system. Adobe Application Manager sure tried to install updates to CS6 when I used Photoshop CS6 Perpetual menu help update. Photoshop CC Trial state I have 24 Days left. You can see in My Adobe Products I have no subscriptions. Currently I'm a Perpetual user with a trial Photoshop CC install. I have sent the requested foulder 7-z zipped. Pleas help me fix my CS6 Perpetual install. I want to see if the Scripting Bug that I reported which Adobe Fixed in the subscription cs6 that SG stated may get fixed in the perpetual cs6 was included.
EMPLOYEESG... (Employee) 1 year ago
It been a year now and the bug is still not fixed. There will be no CS7 only CC Adobe will stop selling CS6 at some point. Please fix the CS6 bugs before then.
SG hasn't tomorrow come and gone or is still that tomorrow never comes.
EMPLOYEESG... (Employee) 6 months ago
Still not fixed with the latest update 6/4/2013
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Yes it does, you must be having latest AAM on your system, To make sure, verify Help->Updates for any available AAM update or download from below link.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773http://www.adobe.com/appsmanager/index.html
Just make sure you have valid trial, these updates would work.
Please provide me with 13.0.1.3 installer logs as well for root cause analysis.
Regards,
Ashutosh
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Ashutosh.Nigam wrote:
Yes it does, you must be having latest AAM on your system, To make sure, verify Help->Updates for any available AAM update or download from below link.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773http://www.adobe.com/appsmanager/index.html
Just make sure you have valid trial, these updates would work.
Please provide me with 13.0.1.3 installer logs as well for root cause analysis.
Regards,
Ashutosh
I have use the link and downloaded it. Installed it twice for it just runs without an error mess and without and message it did install. CS6 for no update Showed version 13.0 not 13.0.1 so I tried running update 13.0.1.3 update patch it failed. I then started the trial Photoshop CC menu help>updates saw the manual update had failed but a second menu help>updates showed up to date and Nag Screen, help>about Photoshop and menu Help>Updates show. I including system info from both cc and cs6 it looks like cs6 may be trying to unstall 13.0.2 and not 13.0.1.3
I zipped the foulder you wanted and sent it to you with last night failure do you want me to zip it again?
System info fron CC
Adobe Photoshop Version: 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 12
Logical processor count: 24
Processor speed: 1995 MHz
Built-in memory: 40886 MB
Free memory: 35784 MB
Memory available to Photoshop: 37179 MB
Memory used by Photoshop: 95 %
Image tile size: 1024K
Image cache levels: 4
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
NumGPUs=1
gpu[0].OGLVersion="3.0"
gpu[0].MemoryMB=2048
gpu[0].RectTextureSize=16384
gpu[0].Renderer="Quadro 4000/PCIe/SSE2"
gpu[0].RendererID=1757
gpu[0].Vendor="NVIDIA Corporation"
gpu[0].VendorID=4318
gpu[0].HasNPOTSupport=1
gpu[0].DriverVersion="9.18.13.2092"
gpu[0].Driver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
gpu[0].DriverDate="20130921000000.000000-000"
gpu[0].CompileProgramGLSL=1
gpu[0].TestFrameBuffer=1
gpu[0].OCLSupported=1
gpu[0].OCLVersion="1.1"
gpu[0].CUDASupported=1
gpu[0].CUDAVersion="4.2.1"
gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 NVIDIA via Cg compiler"
gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]
gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
Serial number: Tryout Version
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\
Temporary file path: C:\Users\JOHNJM~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
F:\, 465.2G, 236.0G free
C:\, 224.2G, 106.1G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\
Optional and third party plug-ins:
Reduce Noise 7.0.0.0
ScriptListener 13.0
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Adobe Exchange
Kuler
Installed TWAIN devices: NONE
System info CS6 look wrong version is trying to be installed
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 12
Logical processor count: 24
Processor speed: 1995 MHz
Built-in memory: 40886 MB
Free memory: 35998 MB
Memory available to Photoshop: 37217 MB
Memory used by Photoshop: 95 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: Quadro 4000/PCIe/SSE2
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920
Video Card Number: 1
Video Card: NVIDIA Quadro 4000
OpenCL Unavailable
Driver Version: 9.18.13.2092
Driver Date: 20130921000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: NVIDIA Quadro 4000
Video Card Memory: 2048 MB
Video Rect Texture Size: 16384
Serial number: XXXXXXXXXXXX<Serialized>
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\JOHNJM~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
F:\, 465.2G, 236.0G free
C:\, 224.2G, 106.4G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop Plug-Ins\
Optional and third party plug-ins:
Alias PIX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Contact Sheet II 12.0 (12.0x001)
D3D/DDS 8, 55, 0109, 1800
ElectricImage 13.0
Face Control II 2.00
Fine Touch 3.25
HSB/HSL 13.0
Lighting Effects Classic 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
NormalMapFilter 8.55.0109.1800
Picture Package 12.0 (12.0x001)
Reduce Noise 7.0.0.0
ScriptListener 13.0
SGI RGB 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
SoftImage 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
SuperPNG 2.0
Wavefront RLA 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Web Photo Gallery 12.0 (12.0x001)
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Photo Collage Toolkit
Kuler
Installed TWAIN devices: NONE
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@JJMack,
I got the AAM logs, Need the installer log to know what went wrong with the patcher installation.
Please send me following logs as well
PS 13.0.1.3 Installer logs
Program Files(x86)\Common Files\Adobe\Installers
Regards,
Ashutosh
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Just sent I'm watching my grandson today don't have much time.
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Ashutosh.Nigam wrote:
@JJMack,
I got the AAM logs, Need the installer log to know what went wrong with the patcher installation.
Please send me following logs as well
PS 13.0.1.3 Installer logs
Program Files(x86)\Common Files\Adobe\Installers
Regards,
Ashutosh
I had a problem zipping the folder with access rights with 7-zip so I copied the folder to my desktop and ziped the copy and sent it. You can call. I saw you PM
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Thanks to Ashutosh, find a solution by re-installing the program.
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@rubenchosx,
Reinstaling was required to repair the critical files which were modified or deleted, For patching these files are critical and it fails if these file are in anyway modified by external tools.This happen if you have disk cleanup tools like MacKeeper & CleanMyMac.
In your case it was CleanMyMac which modified the files.
Ideally you should not be using such tools as it does make changes to files which can impact working of Adobe Photoshop. They probably thinks those files are not being used, If still you use it then make sure it does not touches your Adobe Photoshop folder installed in /Applications.
Regards,
Ashutosh
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Thank You
After I installed CS6 on top of itself all the Updates installed without problems. My Plug-ins, Extension and Script tree addition were all still intact and working.
The Scripting Bug fix that SG stated he would put back in the hopper was not included in the update again. Why is it being withheld its been programmed in the supscription cs6 version and in CC?
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@JJMack
Thanks for confirming,
Reinstaling was required to repair the critical files which were modified or deleted.
Regards,
Ashutosh
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Hi,
Same problem here :
Adobe Photoshop 13.0.1.3
Installation failed. Error Code: U44M1P7
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Samoreen wrote:
Same problem here :
Adobe Photoshop 13.0.1.3
Installation failed. Error Code: U44M1P7
Re-installing didn't help. By the way, the Adobe FTP server doesn't seem to have the latest CS6 version. So I'm stuck.
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Please send me the installer and aam logs for finding the root cause.
Location is mentioned in previous messages.
Regards,
Ashutosh
asnigam@adobe.com
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Hi,
I could eventually update to 13.0.1.3 after re-applying the 13.0.1.2 update package instead of re-installing the original version.
Regards.
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I got:
Adobe Photoshop 13.0.1.3
There was an error installing this update. Please quit and try again later. Error Code: U44M1I210
I downloaded and extracted the 13.0.1.3 stand-alone installer, unzipped it and ran 'AdobePatchInstaller.exe' as Administrator. That says it completed successfully and Help> Updates says everything is up-to-date. But Help> About only shows 13.0.1 [x32|x64] - it does not show the fourth level release number.
The .exe files both show version 13.0.1.34 so I guess it's all OK, but maybe for future releases the full version number could be shown in Help> About.
Cheers,
--
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.
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Same here Error Code: U44M1I210
Methinks this could be an artifcact of an AAM bug that was introduced sometime back. I posted here that I was getting errors that I did not have a valid license and one of the XML files states I have the CC version - not true.....but downloading the patch and running as seems to have worked
Same here only shows 13.0.1
Mike
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@ MikeKPhoto,
Error Code: U4M1I210 means failed to extract/un-mount patch ZIP/DMG file. Could you please restart your machine and try installing this update again.
Please let me know in case you still face this problem.
Regards,
Ashutosh
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Did that a couple of times with the same error - but too late now - downloaded from the direct link and ran the installer as Admin and it worked
This is how I have had to install every update - you sure it's not an AAM issue? Check this out .....
This is from aamu - Looks like it's checking for a CC sunscription - then says no - check for valid perpetual license and does not find one!!!!
Is this not a proble,
2013-11-09T14:28:40: >>> Adobe Updater Log Begin >>>
2013-11-09T14:28:40: UpdaterCoreImpl::InitLogFile : Application Version 6.2.0.4
2013-11-09T14:28:40: UpdaterCoreImpl::InitLogFile : cmdline option --> -logFile = C:\Users\MikePhoto\AppData\Local\Adobe\AAMUpdater\1.0\aamu.log
2013-11-09T14:28:40: UpdaterCoreImpl::InitLogFile : cmdline option --> -logLevel = 2
2013-11-09T14:28:40: UCInitialize : AAMLauncher was NOT running.
2013-11-09T14:28:40: UpdaterCore : Returning from << UCInitialize >> Returning with outErr Value => = 0
2013-11-09T14:28:41: is task present thread returns false.
2013-11-09T14:28:41: CFU(Webfeed): Query licensing type for LEID = Photoshop-CS6-Win-GM
2013-11-09T14:28:41: A valid perpetual license found for = Photoshop-CS6-Win-GM
2013-11-09T14:28:41: CFU(Webfeed): Patch is meant only for subscription licenses, but client doesn't have a valid subscription license.
2013-11-09T14:28:41: CFU(Webfeed): Query licensing type for LEID = Photoshop-CS6-Win-GM
2013-11-09T14:28:41: A valid perpetual license found for = Photoshop-CS6-Win-GM
2013-11-09T14:28:41: CFU(Webfeed): Patch is meant only for subscription licenses, but client doesn't have a valid subscription license.
2013-11-09T14:28:41: Going in waiting state as following Recommendation is no more valid for this update(license mismatch)
2013-11-09T14:28:41: CFU(Webfeed): Patch is meant only for perpetual licenses, but client doesn't have a valid perpetual license.
2013-11-09T14:28:41: CFU(Webfeed): Patch is meant only for perpetual licenses, but client doesn't have a valid perpetual license.
2013-11-09T14:28:41: CFU(Webfeed): Patch is meant only for perpetual licenses, but client doesn't have a valid perpetual license.
2013-11-09T14:28:41: CFU(Webfeed): Query licensing type for LEID = Photoshop-CS6-Win-GM
2013-11-09T14:28:41: A valid perpetual license found for = Photoshop-CS6-Win-GM
2013-11-09T14:28:41: Returning from << UCCheckForUpdates >> call with outErr value - = 0
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Why does the problem with pen tool braking not resolved in this patch?
The pens braking presents on ps13.0.1.2, on ps13.1.2, and on ps14.0 - 14.1.2 on win7.
WTF?