Photoshop CS6 frozen

New Here ,
Jun 07, 2021 Jun 07, 2021

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Recently, as a goodwill gesture, I was given a free upgrade to Photoshop CS6 v13.0. I installed it and it worked great for a few days but now it's not working properly. I can open the program, but when I click on an item in the top menu nothing happens.  It's frozen as I cannot "x" out of the program.  I'm running it on Windows 10, and I installed the updates.  Any help would be appreciated.  Thanks.

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Crash or freeze

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Adobe Employee ,
Jun 07, 2021 Jun 07, 2021

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Hi there,

 

Sorry that Photoshop CS6 is freezing after the upgrade to v13.0 on your Windows 10 computer.

 

Try deselecting the option "Use Graphics Processor" located in Photoshop's Preferences > Performance menu, then relaunch Photoshop and see if that helps?

 

Would you mind checking the list of troubleshooting steps mentioned in this article https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html and let us know if that helps?

 

Thanks,

Akash

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