Photoshop CS6 icons sometimes do not appear on Macintosh

Yes, this is a question.

I've been using my trial of Photoshop CS6 Extended for 10 days now. I have run into a peculiar problem - when saving a file Photoshop does not display any sort of icon. No thumbnail, no generic, nothing. It's not a huge problem, I can always open the image but not by double-clicking on the icon: it's just not there.

I'm wondering if anyone else has had this problem and if there is a resolution to it - or is it just a bug? I didn't have this problem with the beta version and I've repaired all permissions on my hard drive to see if that was the problem.

Any help would be appreciated.

Regards,

Clinton

The thumbnails in the open dialog are provided by the OS (as is most of the open/save dialog).  So there is still a problem with the OS creating or displaying thumbnails.

It's not a matter of blaming Apple without reason, just that Apple has an awful lot of bugs in the OS that don't get fixed very quickly.

Here we know that the OS is responsible for the thumbnails, that clearing the OS cache of thumbnail and metadata fixes it for some people, and that even after that the OS can't always draw the thumbnails when it is supposed to.  I have no idea why that would be worse in some applications than others - but the OS is clearly failing to draw thumbnails, and that's not something that Photoshop has any control over.

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Re: Photoshop CS6 does not save icon on Macintosh

Being not a very good techie, I called supprt as I could not figure this problem out. In my case( Mountain Lion and CS6) my thumbnails showed in my picture folder, BUT, when I tried to upload a photo to something like facebook, when the picture folder opened, the thumnail was NOT there...just the file name.

What support eventually did with me was to create a new user and open up CS^ inthat. Then, they had me open up CS^ on my own account, holding down the shift key and it worked. Then, they had me reboot and open CS6 the normal way and it worked.

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Re: Photoshop CS6 does not save icon on Macintosh

Being not a very good techie, I called supprt as I could not figure this problem out. In my case( Mountain Lion and CS6) my thumbnails showed in my picture folder, BUT, when I tried to upload a photo to something like facebook, when the picture folder opened, the thumnail was NOT there...just the file name.

What support eventually did with me was to create a new user and open up CS^ inthat. Then, they had me open up CS^ on my own account, holding down the shift key and it worked. Then, they had me reboot and open CS6 the normal way and it worked.

This didn't help me....  I'm desperately trying to find a cure for this strange CS6 preview problem.  Funny how I can create a file in PS CS 6 and not see the preview, but if I open that same file in PS CS 5.5 and save it to the same folder, the preview icon magically appears ????

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Re: Photoshop CS6 does not save icon on Macintosh

The icons Photoshop CS6 is saving are exactly what Apple asked us to save.

Whether their developer communications are the same as their documentation is another matter.

The icons work perfectly for most users, but somehow MacOS is failing to draw or update icons on some systems.  As far as has been determined, this is due to some problem with MacOS itself (since Photoshop always writes the same icon data).

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Re: Photoshop CS6 does not save icon on Macintosh

all I can say is that I first called apple about this. They explanined hat since it was no problem in cs5, and since they have no changes to the system, it is obviously a problem at adobe's end. Just reporting.

Then I called adobe and after an hour of working with the rep, making a new user, then going back to old user and starting with the shift key down(not giving all the details as  I do not remember them, it was solved. I can provide the case # if interested. Itis clearly an adobe problem.

I would suggest that adobe get in touch with apple and work it out...we really do not care whose problem it is butit should be resolved without having to do what I did.

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Re: Photoshop CS6 does not save icon on Macintosh

Chris, you have said numerous times that you are only following Apple's request that you make completely inadequate icons for Retina displays or any other displays in preparation for Retina displays. I believe you! I believe you received certain instructions and have implemented them.

However, common sense screams that here was a communication breakdown or error regarding the icons. Have you or any colleague actually queried Apple about the completely illogical request which runs counter to their software development guidelines? Would you jump of a cliff if someone from Apple requested it, or would you query the request?

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Re: Photoshop CS6 does not save icon on Macintosh

this seems like a lawsuit between a contractor and an architecht when all the customer wants is the issue solved......the two of you HAVE to get together and resolve it...period.This is a no brainer

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Re: Photoshop CS6 does not save icon on Macintosh

Whether their developer communications are as good as their published documentation seems to be at issue here.

Out of curiosity, Chris, have you actually tried writing icons in the way the documentation prescribes, instead of doing it the "Adobe-Apple insider" way?

It seems to me that one investigative approach to this problem might be to provide a patch to someone experiencing the problem to see if feeding OSX icons the documented way vs. the "Adobe knows better" way makes the problem go away.  Have you tried that?

-Noel

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Re: Photoshop CS6 does not save icon on Macintosh

>> all I can say is that I first called apple about this.

And there is no way you talked to a developer, so you got Apple's usual "it's everyone else's fault" story from their support line.

The icons work just fine for most people.

They even work fine in some directories, and fail in a few directories for some users.

They work after users clear the OS thumbnail cache.

It is highly unlikely that this is an Adobe problem.

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Re: Photoshop CS6 does not save icon on Macintosh

>> Have you or any colleague actually queried Apple about the completely illogical request which runs counter to their software development guidelines?

Yes, we checked with Apple, more than a few times.  Apple documentation is not always up to date (or complete, or accurate).

But since we can't reproduce any problem with icons/thumbnails - we can't test whether changing the code would help or not.  We don't know what is different about the systems of the users having problems.  But logically it isn't Photoshop causing the problem, but something about the OS and the thumb/icon cache.

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Re: Photoshop CS6 does not save icon on Macintosh

For those interested...I just did the CS6 update and lo and behold my problem with the icons re appeared(after it have veen solved).

So......I closed CS6 and opened it again with the shift key held down, and lo and behold it solved the problem again.

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Re: Photoshop CS6 does not save icon on Macintosh

I have recently upgrarde to CS6 Master Collection. I am having the same problem with missing thumbnails

If I re-open the file in my old CS5, I can save and get the thumbnail back. What has changed?

P.S. I haven't changed or upgraded anything on my Mac

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Re: Photoshop CS6 does not save icon on Macintosh

I have been following these forums off and on for years...it seems the majority of responses are aimed at blaming someone else rather than trying to solve the problem...which in this case might oinvolve putting an apple and adobe tech in the same room...I realize this cots money, but the bottome line is...SOLVE the problem....

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

I have a similar problem.  If I create, or edit and save, a file with Photoshop cs6 on Lion or Mountain Lion and then view it on my older system with Tiger (OS X 10.4.11) the thumbnail icons are not visible.  I tried opening cs6 with the shift key down in order to open without plugins, but the icons were still not visible.  My only solution to make the icons visible on my Tiger system is to resave with cs2.  I know that cs5 and cs6 save the jpeg files in a different format than does cs2.  Maybe this is the root of the problem.  Apple and Adobe need to sit down together and solve the problem.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

Some additional information about the invisible thumbnail icons:

1)  Sometimes, the Photoshop files created with cs6 on my Mountain Lion system, do actually display their icons when copied to my Tiger system.  It seems to be less than 50% of the time.

2)  Sometimes, files created with cs2 on my Tiger system and then simply copied to my Lion system, do NOT display their icons when viewed on the Tiger system in a shared mode setup.  The icons do show up when viewed on the Lion system.  This behavior is very strange.  Sitting at one monitor I see the icon, but then going to the other monitor it is invisible!

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

it's not an OS issue, i use "macpro" and "lion", i have the same problem, it's Adobe issue.

try this:

Screen Shot 2012-10-10 at 1.42.09 PM.png

in the preferences window, file handling tab, uncheck (icon), and you'll have the preview back!!!

Strange!

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

qre you serious?? That is it???? Chris...any thoughts on this?

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

I started this discussion long, long ago. The 'problem' just eventually 'fixed itself' for me. I never tried saving as a Windows thumbnail, but it wouldn't hurt to give it a try, I suppose.

Good luck to all...

Clinton

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

Safwan59 wrote:

it's not an OS issue, i use "macpro" and "lion", i have the same problem, it's Adobe issue.

try this:

in the preferences window, file handling tab, uncheck (icon), and you'll have the preview back!!!

Strange!

This whole thread is about icons not showing in finder, open and save windows and in on the top bar of the document. When you say preview what are you even taking about.

Unchecking Icon gives you a generic icon, not an icon of the image or preview if that is what your talking about.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

@uhanepono,

The blank preview of .psd files within Photoshop's open dialogue box (and any other app) is an OS X problem. Previews of .psd files worked just fine up through Tiger, 10.4.x, and it's been screwed up since Leopard, 10.5.x. I've reported it more than once at Apple's bug reporting site but it remains broken.

@Safwan59

Your solution does indeed still allow OS X to create a desktop icon, but not for all formats. All .psd or .psb files get no icon at all. The "Icon" check box must be on to generate any type of icon for these files.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

as per Safwan59, unchecking  Prefs>File Saving Options >Image Previews> Icon worked for me.

CS6, 10.8.4  PSD files saved with and without max compatibility were not showing icons in finder, uncheck Icon preview and the Icon appeared. hmmm..

2 options:

a. saving with the icon preview pref off and maximum compatibility - creates a finder icon and a preview

b. saving with the icon preview pref off and no maximum compatibility - creates the finder icon only.

reference_1252.jpg

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

As a followup to the workaround by unchecking "Icon" in the prefs.

the problem becomes even more weird. The workaround above works consistently with this one computer, so I wonder what exactly the pref is changing.... here's the big but.

But.. I can also save a finder icon successfully with the "Icon" checked, if I turn off DragThing. But if DragThing is on the icon is gone. Ok, so you'd then assume that DragThing is causing the file to be saved wrong. Nope, if I restart the icon appears, and if I view the file without the visible icon from another computer ... the icon does show.

So, DragThing is somehow causing the icon to not be visible until the computer is restarted? wrong again maybe.. because I tested the same setup on a slightly different MacPro with DragThing and I don't have a problem. Both were using 10.8.4 / 13.0.5, the problem computer was a MP 5,1 and the one that didn't have the problem was an MP 3,1 same OS and version of PS.

1. What does the "Icon" pref do

2. For anyone else having this problem, have you tried turning off all other apps while saving?

the answer is..... no answer.   But I'm leaning towards this not being an Adobe issue, especially if a restart can make the icon reappear, and the icon is viewable immediately on a networked computer.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

It is not that PS6 does not write the icon as you have discovered. It is the process of writing the icon that PS6 somehow corrupts the OS's ability to display icons and not just PS6 created icons. But PS6 and only PS6 writing icons starts this corruption.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

Hi DYP

If we assume that the file is correct but somehow messed around with informing the finder, then it would seem that if I perform a finder duplicate  of that file (allowing the finder to create the file not PS) then it would show the icon, but it doesn't.

Another but.... if I turn off DragThing and do a finder duplicate of the same file that previously didn't show an icon ... magic! the icon appears.  There's something else in the mix.

Do you have a system where you can consistently create PSD files without visible icons?  have you tried saving files with all other apps turned off?

regards

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

If I uncheck "Icon" in the preferences of CS6 I can see the icon on that

computer (MacPro OS X 10.8.4). But the icon is not visible on a networked

computer (Mac PPC, OS X 1.4); I then have to resave the files with an

earlier version of Photoshop to see them.

Donald

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

Hi Donald

If possible could you try keeping the "icon" checked and saving from CS6 with all other applications off, browsers, utilities, everything.

>OS X 1.4

was that one of the early coal-fired operating systems?  : )

thanks

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

I'll be able to try that in about a week when I have access to the systems.

Donald

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

Chris / Adobe -

within the Prefs > File Saving Options:  what happens when the "Icon" is checked or unchecked?

and why would an icon appear as a result of unchecking, if as the pref setting seems to imply that an icon is not being saved?

thanks

j

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

Was DYP wrote:

What part of the process of writing the icon that PS6 corrupts the OS's ability to display icons and not just PS6 created icons do you not understand.

all of it, that's why I asked the question...

If PS6 disables the writing of the icon and the file is saved without maximum compatibility and therefore doesn't contain a composite layer/preview, why is there an icon visible with the write "icon" preview turned off.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

The icons are provided by the OS. The OS will use the background layer for PSD files saved without maximum compatibility.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

Hi DYP

My question was what does turning off "Icon" do?

There are 2 choices in the prefs: "Icon" and "Windows Thumbnail"

If I disable "Icon", then an icon that showing the composite image is visible in the finder

If I disable both "Icon" and "Windows Thumbnail" then I see an icon that uses the background layer.

So, my original question still remains, what does turning off "Icon" do?

.... because, that operation appears to be causing my local mac to see the correct icons.

and with "Icon" checked, only the networked macs can see the icon.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

As a matter of interest, did anyone having the "invisible icon" problem notice that it started after they had created and saved a new document in Ps, as opposed to opening an existing image/file and saving it?

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

For me, it seems to happen when I open and save existing files, as opposed to newly created ones.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

grampus45 wrote:

As a matter of interest, did anyone having the "invisible icon" problem notice that it started after they had created and saved a new document in Ps, as opposed to opening an existing image/file and saving it?

No it was pretty ramdom. You could never tell when having PS6 creating custom icons would start this problem.

And thanks for the info on reinstalling the OS. I didn't think that would help given that installing PS6 didn't change anything with the OS, and PS6 would still be causing this problem in the creation of custom icons.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

Was DYP wrote:

grampus45 wrote:

As a matter of interest, did anyone having the "invisible icon" problem notice that it started after they had created and saved a new document in Ps, as opposed to opening an existing image/file and saving it?

No it was pretty ramdom. You could never tell when having PS6 creating custom icons would start this problem.

Well, that blows that hypothesis.  Thanks for the quick feedback.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

And there in lies the frustration, so many focus on the icons themselves when I have never seen the icons themselves cause this problem. I have only ever seen this problem created by the custom icon creation process of PS6, but it is so random that it is hard to pin down. If you read all of posts currently in this thread or happened to have read the hundred or so that have been deleted you would see all the things that have been tried. Some work for a while but ultimately if the custom icon creation process of PS6 is enabled this problem will return.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

but ultimately if the custom icon creation process of PS6 is enabled this problem will return.

Definitely not trying to play devil's advocate here, but I once again have to disagree. Such comments state that PS CS6 is the cause, as long as you have its icon creation turned on in its preferences.

As I noted just a dozen or so posts ago, we have created thousands of images with PS CS6 with the custom icon creation on in both Snow Leopard and Mountain Lion. It works all the time, every time since reinstalling the OS. Doesn't matter if it starts out with an existing file, doing a Save As to a new file, or creating a new blank canvas from within PS.

To blame PS CS6 would indicate a repeatable bug pretty much everyone should be encountering. That's not happening. It is very frustrating for those who can't get the issue to go away, but I can't see how a blanket guilty charge towards CS6 is correct.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

That's good that so far reinstalling the OS has worked for you. But reinstalling the OS does not work for everybody as in post 505.

Again I challenge you or anyone else to name one other piece of software that gets this started. For as long as this post has gone on know one has named another piece of software that starts this problem.

So that leaves PS CS6 and only PS CS6 as the starter of this problem whether it exposes a bug in the OS code or not, not one other software creating custom icons has been named as a starter of this problem.

As for the amount of people suffering from this. I am sure I have asked a least over 50 people, none of them said they post here, and I would say half have said they encountered this problem.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

Again I challenge you or anyone else to name one other piece of software that gets this started.

Oh, it's causing something. Trouble is, no one knows what that is. Not us, Adobe, or Apple.

So that leaves PS CS6 and only PS CS6 as the starter of this problem whether it exposes a bug in the OS code or not, not one other software creating custom icons has been named as a starter of this problem.

Yes, but why? You may have already given this a look, but I installed the OS from scratch and applied all updates. Installed the CS6 Master Collection and its updates. Made a checksum log of the install. Reinstalled the OS and its updates and created a new checksum log, having the software compare the two states for changes. See this text file:

http://www.jklstudios.com/misc/changes.zip

Chris looked it over and had these comments:

Interesting that ColorSync is creating temporary profiles on your system: /Library/ColorSync/Profiles/Displays/CG243W-000015C3-0000-2090-0000-0 00070C82400.icc

Do you have a display calibrator that changes the profile all the time (like huey's in response to ambient light changes)?

I see an Apple updater writing a lot.

But Adobe's just writing GLSL temp files, and a few logs (/private/tmp/)

The updater or OS do update some cache files (/Library/Caches/com.apple.Components2.LocalCache.QuickTimeComponents , /System/Library/Caches/com.apple.Components2.SystemCache.QuickTimeComponents)

And the updater or OS reset a lot of plist files, and /var/db files that I don't know the purpose of.

What is interesting is /private/var/folders/CX/CXfEN29QGWq+RcH2FgSVik+++TI/-Caches-/com.appl e.QuickLook.thumbnailcache/

But is that from thumbnails being added, or the OS resetting the database?

I wonder if some of the thumbnail issues could be due to a corrupt SQLlite database for the thumbnails?

There's very little, if anything, to suggest the installation of the Adobe software is damaging the OS. It's not replacing or modifying any system files or folders. The closest we come to anything like that is the last two paragraphs by Chris. And is installing the Adobe software even responsible for that, or is the OS itself making those changes in the process of registering the new software and its hooks to the system? And in the process, damaging the data on its own?

I am sure I have asked a least over 50 people, none of them said they post here, and I would say half have said they encountered this problem.

That's a significant percentage, but I work with a lot of other prepress shops and advertising agencies. They all currently use CS6 and haven't run across a station they couldn't fix (usually be reinstalling the OS).

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

Have you tried finding out what changes take place in the OS after a reboot or logging out and then back in after PS6 saving customs icons starts this icons not showing problem in the finder. It seems that you should be able to find somethings that changes when this problem starts and then when you reboot or log out and back in. We know that, that will cause the icons to show back up every time after PS6 starts the problem with OS.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

Have you tried finding out what changes take place in the OS after a reboot or logging out and then back in after PS6 saving customs icons starts this icons not showing problem in the finder.

It's been quite a while now since I've even had to think about dealing with this, so I have to guess a bit. I do remember rebooting to see what would happen. Strange stuff would happen, like images that had no icon now showing one, and others that did have an icon now blank.

Guessing it may have been a cache problem somewhere, I used OnyX to wipe out all cache files it allows you to remove. User, system, kernel, you name it. It would help briefly, but then would come back in less that a couple of hours. Pretty much the same thing other users have been reporting.

I still have no idea why reinstalling the OS works. I can only report it permanently fixed the problem for us on all stations.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

Hi there to all.

Have not read the whole thread yet, but in a nutshell :

Old MacBook 10.4.11 and cs4 11.0.2 on its last leg but still good for transfering files over networks.

New MacBook 10.8.3 with ps6 13.0 working fine with finder icons that can be seen on it when ps6 has done work and saved.

Old MacBook cannot display finder icons from saved ps6 images.

Still can open them with cs4 and resave with finder icons now displaying properly.

If ps6 files are put on old G5 tower 10.4.8, finder cannot open folder and goes into some loop where I have to force restart...!

Hope this will trigger that stoke of genius in someone to find an 'easy' fix.

'cause I'm not a code guy.

J-L

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

I would update from Tiger 10.4.8 to 10.4.11.  On my G5 with 10.4.11 I can open folders with no problem.  Of course, the icons are not visible until I resave them with CS2. 

Donald

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

If you have bothered to read all the posts that are still (over 100 have been deleted) here you will see that Adobe has no interest in fixing this, even though PSCS6 is the only application that starts this problem. It will be interesting to see if they fix it in their creative capture of customers scheme.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

The problem is definitely within Photoshop. I've saved a PSD (coming from PS which has NO thumbnail) out of After Effects and the thumbnail icon is magically showing again from finder.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

Sorry, but ALL the evidence so far indicates that this is an OS bug.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

Oh my God, are we going to start down this road again.

All the evidence so far indicates that this is, if it is an OS bug is only caused by PSCS6 and no other piece of software know to man.

Chris Cox wrote:

Sorry, but ALL the evidence so far indicates that this is an OS bug.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

So there are no problems within AFX while there are problems whitin PS and this is an OS bug? Really?-_-

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

Chris may be correct that there is a bug in the OS and not Ps CS6, but what he doesn't tell you is that something being done by Ps CS6 triggers that bug. A solution would be for Ps CS6 not to do that something since Ps CS5 didn't do the something.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

The whole situation looks so weird that it seems coming out from a Philp K. Dick book : )

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

Until Apple determines the nature of the OS bug, we don't know why some applications trigger it more often than others.

But we have seen reports of icons failing to show for other applications.

Again, ALL evidence still points to this being an OS bug.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

So we are going to start this some applications BS again.

You can't name one application besides PS that starts this icon not showing bug so why keep repeating these same old lies.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

We've had reports of many applications having the same problem.

We're not sure if it has to do with resource fork icons (common in many applications), something in the metadata, or just a random bug in OS metadata processing that causes some directories to stop processing icons and metadata correctly.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

Amazing, we have had probably way over 700 posts (if I include all that you have deleted) in this thread and not one report of any other application starting this bug. In fact in over 8 month or so that I have had Icon creating unchecked in PSCS6 I have not had one incidence of this problem occurring.

And, in all this time you can't or haven't named even one application that will start this bug.

And I will bet you that the first version of PSCC will not have this bug.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

We have attempted to work around all the things that we think might trigger this in the OS code.

But since we can't reproduce the problem, nor can apple, nor can most users -- we don't really know if it will avoid the OS bugs or not.

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Re: Photoshop CS6 icons sometimes do not appear on Macintosh

Any news if this has been fixed in Photoshop CC?

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