Yes, this is a question.
I've been using my trial of Photoshop CS6 Extended for 10 days now. I have run into a peculiar problem - when saving a file Photoshop does not display any sort of icon. No thumbnail, no generic, nothing. It's not a huge problem, I can always open the image but not by double-clicking on the icon: it's just not there.
I'm wondering if anyone else has had this problem and if there is a resolution to it - or is it just a bug? I didn't have this problem with the beta version and I've repaired all permissions on my hard drive to see if that was the problem.
Any help would be appreciated.
Do you have some kind of Alpha Masks used in the Photoshop images by chance??
<< Photoshop does not contain anything called an "alpha mask">>
It could be something like messed up registry entries (or file associations on MacOS), or a bad thumbnailing program, or problems interpreting transparency, alpha channels, etc. So we're going to need more information.
Which OS version are you using?
Do you have any third party utilities that create thumbnails for PSD files or other image formats?
Do the files include transparency, or alpha channels?
Some of them are jpg, some psd with transparency and alpha channels, some png, some tif, etc. I just installed an SSD and ran diagnostics on it, repaired some permissions (again) and verified and repaired the drive. Now some of my previously 'lost icons' are showing up, but not all. I'm on a MacBook Pro (late 2011) running OS 10.7.4.
MacOS does have known bugs creating thumbnails for files that contain alpha channels (some intern at Apple confused them with transparency), so that could mess up some files.
But JPG files shouldn't be a problem, or PNG.
But some of the files don't have alpha channels - just standard jpg or png for uploading to the web. Those were the one's tht were 'recovered' when I repaired my disk and permissions. I'll see if the others are psd files with alpha channels and let you know. You may have solved my problem, though!
Clinton, I'm experiencing what sounds like the identical problem (running Mac OSX 10.6.8) ...
- It happens with .jpg, .png, .tif,.psd and Photoshop .pdf files - and therefore is not related to alpha channels
- No other app on any of the Macs in our shop, running either Snow Leopard and Lion has - or has ever had - this problem
- Re-opening the files and re-saving in the same format using any other graphics utility (Preview, Graphic Converter, AND Photoshop CS4! creates the icon successfully.
- Deleting the .DS_Store files for any given directory does not eliminate the problem
- Repairing disk permissions does not eliminate the problem
Only thing I haven't tried yet is rebuilding the entire volume in DiskWarrior - that is next.
I created 7 identical copies of the same stock photo in different file formats (.tif, .jpg, png, psd, .pdf) - Only #6 (re-opened in Preview and re-saved) and #7 (saved in Illustrator CS6) are displaying file icons.
Would love some real help from Adobe on this...
UPDATE TO THIS POST
Deleting the .DS_Store files for directory and restart appears to solve the problem...
Message was edited by: email@example.com
Deleting .DS_Store means you cleared the OS cache for thumbnails, which means you are seeing a problem in the OS thumbnailing.
Thanks, Chris - apparently PS6 is very sensitive to OSX caching for thumbnails. I've had to use a utility to clear out the display settings for pretty much my entire hard drive, and after a restart, the icons are being created correctly. Unfortunately, I had 600GB of content with hundreds of thousands of folders, so it's a pain to have to do this. As I mentioned earlier, no other app in our Applications folder creates files with this problem (and I have over 350 apps installed) - and in fact none of the other CS6 apps I tried fails to create icon previews either.
A good utility for clearing DS_Store files en masse is Onyx. I also think Snow Leopard (aka Lion) Cache Cleaner does this.
...apparently PS6 is very sensitive to OSX caching for thumbnails...
It is not apparent to me what this means. Can you explain? Which is writing to .DS_Store: the OS or Photoshop?
Please read in context of previous posts - I'm speculating that the problem of PS6 not creating icon thumbnails, while it is being blamed on Apple's OS, it is the only app we own having the problem of saving new files that don't have thumbnail icons - and that this may imply that PS6 doesn't "play well" in the sandbox with the way Apple's OS caches (stores) the files that govern any given directories' appearance. Hope that's a help - and if you're not having the problem, congratulations and no need to worry about it! 🙂
Only the OS writes to .DS_Store -- that's where MacOS stores thumbnails, metadata, etc.
Somehow MacOS is not creating thumbnails correctly all the time , and wiping out the thumbnail cache forces it to recreate the thumbnails.
Photoshop doesn't do anything out of the ordinary when saving files, but we'll have to follow up with Apple to see why their thumbnailing might fail like that.
My confusion regards your use of the word "sensitive". I would imagine that it would be OS X/Finder that is sensitive.
I have read the context of these posts and that is why I asked for clarification on what has not yet been described.
Are you writing icon previews with Photoshop or are all previews being generated solely by OS X? ( Photoshop Preferences->File Handling->Icon ) What happens when you toggle this? When you did your test for (.tif, .jpg, png, psd, .pdf), did you use Save for Web on JPG/PNG?
I, for one, am realying on Photoshop to create the icons with previews. Image Preview is set for icons. That is, generally I believe, the way the OS handles icons as well. I'm not even getting generic icons most of the time. I haven't, as a previous user did, deleted by .DS_Store library so I can't say if that will fix the problem or not. I'm going to check on the Apple boards and see if others are having similar problems.
are you suggesting I delete the .DS_Store so I can restore my thumbnails. If so how would I do that. Where is .DS_Store and are there different .DS_Store's that I shouldn't touch.
I'm on a Mac version 10.7.4 on a 2 x 2.8 GHzQuad-Core Intel with occasional icons showing up after awhile.
Chris Cox had it right - clearing out the appearance settings solved the PS6 thumbnail icon issue for me.
Every folder on a Mac for which one has established a specific appearance (View>Show View Options, or Cmd-J) creates an invisible .DS_Store file within that folder, aka directory. It's not much fun to try, one at a time, to a) make them visible, and then b) trash them - as there can end up being thousands.
There are several utilities that can batch remove these files - I used Onyx for Mac. I think File Buddy may also do this, Snow Leopard (or Lion) Cache Cleaner may have this capability - suprisingly, Mac Pilot didnt seem able to). There is also a Terminal command to perform this on an individual folder (directory), but I didn't know how to batch run it to clear out every directory on my hard drive, so I used my utilities to do so. Once Onyx was done removing all the .DS_Store files on my hard drive, I restarted and voila - Photoshop CS6 now saves every file with thumbnails that can expand from 16x16 to 128x128 (and on up, depending on your OS).
It does require that you re-set appearances on certain folders (icon view for folders of images, date-sorted lists for versioned documents, column view for for fast scanning of nested hierarchies, etc.
I couldn't find an option in Onyx to delete .DS_Store files. Would you know where it is. Here is a screenshot of the program.
Thank you in advance.
Chris Cox wrote:
...DS_Store -- that's where MacOS stores thumbnails...
I thought DS_Store was only recorded preferences for display of the particular Finder window (list view or icon view, window size, window position, etc).
When we delete (refresh) DS_Store, are we not just resetting the folder preferences to display/generate thumbnail previews stored elsewhere (resource fork/extended attributes/etc)?
Sorry, it's not that obvious....
I'm running 10.6.8 and Onyx is OS-version-specific so there "could" be small variations if, for instance, you're in Lion.
Go to Maintenance heading
Click Rebuild tab
Third radio box down is √ Display of folders' content
Use the Select button at right and choose your hard drive (which is, effectively, / on the path)
Enable the "This folder and all its sub-folders" radio button
If you don't want to mess with all the other rebuilding options, DE-select:
dyld's shared cache
Mail Envelope Index
Sidebar of Finder windows
Help Viewer menu
Click on Execute button lower right
Requires a restart to see results, but open PSCS6 and re-save or create a new image file to the desktop - let me know if it works for you too.
Yes, I think Chris meant this is the only setting we have control over, but you're right, thumbnails themselves are not stored in .DS_Store - only our display prefs for that particular folder (directory). If you're having this same problem, try the techniques outlined to remove (and rebuild) all these files.
Thank you again Jeff.
It works - but does this make it an Apple or Adobe issue? And will it continue to work or, as the .DS_Store grows, will we have to do it again?
At any rate, I'm glad to have icons back - in full preview mode as they should be.
As Mac OS X is responsible for writing the .DS_Store file, this would be an Apple issue.
DS_Store is not growing. It is just corrupting. DS_Store tells the system whether it should display icons and at what size. There is no indication that this file actually contains image data or anything that would grow.
Deleting/refreshing DS_Store only treats a symptom. The problem is with some OS X process corrupting these DS_Store files. So it is probable that the issue will happen again.
I didn't really mean to say "growing"!
But I know what to do, now, if I start losing icons again and am thankful for all who chimed in here and help 'fix' my problem... we'll just have to wait and see if it's a temporary fix, I suppose.
After running OnyX as suggested all my icons in Photoshop open command are very tiny? Any suggestions on how to get them larger?
Hi Chris and folks of this discussion.
I deleted DS_store files as suggested ealier in this discussion and that did not solve my missing icon problems. I wish that Adobe and Apple had a more active relationship so that this issue could be resolved as it's a very important issue to be solved.
I belive Chris Cox of Adobe when he stated Adobe can't replicate this problem but I'm baffled why they can't. I also offered to email data to help.
It was also suggested that we post this problem on Apple's online forum. If anyone has a specific place for me to post, please let me know. Thank you.
I too have this issue and ran Onyx as well as Cocktail PILOT, but I don't think it helped
Previews are still missing in Column View for both finder windows and in the Photoshop Open dialog box. If I switch to coverflow view, I see the previews just fine.
Sad thing is that I live in column view in the finder and in the Open and Save dialogs of Photoshop. Traversing directories with Coverflow is awful.
Is anyone else experiencing this problem only in Column View?
Doe anyone know if upgrading to Mountain Lion solved this issue?
I saw the problem day 1 w/ ML. Ran cocktail, cleared it up, but it will likley be back again.
I have not upgraded to Mountain Lion yet--I usually wait for the first update to a new cat before installing it--but the icon problem has not returned since running Cocktail on Pilot per my earlier post. That specifically includes column view, which I use nearly 100% of the time. If Cocktail didn't do it for you, I suggest rebuilding your disk directory using Disk Utility (or Disk Warrior, if you have it), then running Cocktail on Pilot, then restarting your Mac. If that doesn't get it done, you'll need to look for some other solution.
I upgraded our machines to Mountain Lion, and no, that did not resolve the issue. Several desktop icons (for files) are missing since the upgrade and - lo and behold - they are listed as Adobe Photoshop-created files. Don't get me wrong, I accept Chris' statement that it is an underlying Apple problem.
Thanks all! I've tried Cocktail without any luck and the the drive I store all my PS files is a 40TB XSan but all 6 of our MacPros running 10.7.4 and CS6 have the same problem (one of our artists never upgraded to 10.7.4 and he has no problem seeing prieviews wirh CS6)....frustrating. I don't want to go back to CS 5.5.
I haven't tried deleting .DS_Store - I'll read a little further and take this question to the Apple Support Forums and see if others are having similar problems.
I'm glad to learn that I'm not the only fish out of water.
I used the program DS_Store Cleaner and I am seeing the icons for the files in the finder but within Photoshop when I select open the icons are missing. See screenshot. This either means the program I used didn't do the trick or it's PhotoShop or it OSX Lion. Either way I wonder if I should now use the program I was originally suggested to use, OnyX
Hi Marc -
This looks like a screenshot from the mini-Bridge, on Lion? Sorry, I can't answer for Lion because I haven't tested this on our Lion machines - but the Onyx solution did, as I reported, solve the problem for me in Snow Leopard - but there's no reason DS Store Cleaner shouldn't have done every bit as good a job. Deleting these files is a simple script, it ain't rocket science.
As helpful as Chris C.'s input has been, I am suspicious about ladling all the blame on the Mac OS, for two reasons - one, no other app I have (and I have hundreds) is having this problem, two, I can replicate the problem on several machines with PSCS6, and the second second reason, hopefully without causing offense because as I said Chris C. was helpful and for me, nailed the problem - Adobe does have a tendency to, whenever in doubt, blame Apple (I was a tester with Adobe for the first few CS versions and heard this time and again) until shown otherwise. While the solution may be to dump these appearance files, I'm a bit skeptical as it does not explain why they would all-of-a-sudden become "corrupted" at the moment we upgrade to PSCS6.
The screenshot is from the OS open dialog within Photoshop within Lion and not mini-bridge. Thank you Jeff for replying and your help. I think I will run OnyX as well and see if that improves my situation.
The thumbnails in the open dialog are provided by the OS (as is most of the open/save dialog). So there is still a problem with the OS creating or displaying thumbnails.
It's not a matter of blaming Apple without reason, just that Apple has an awful lot of bugs in the OS that don't get fixed very quickly.
Here we know that the OS is responsible for the thumbnails, that clearing the OS cache of thumbnail and metadata fixes it for some people, and that even after that the OS can't always draw the thumbnails when it is supposed to. I have no idea why that would be worse in some applications than others - but the OS is clearly failing to draw thumbnails, and that's not something that Photoshop has any control over.
Chris Cox - "I have no idea why that would be worse in some applications than others - but the OS is clearly failing to draw thumbnails, and that's not something that Photoshop has any control over."
Chris, I appreciate that you are trying to help here, but this is clearly not a matter of it being worse with some applications than others, as you say. I've carefully read hundreds of posts on this issue, in this forum and others, and in every case the only application with which this problem arises is Photoshop CS6. Whether or not the Mac OS is responsible for creating thumbnails, the problem only arises for users of this version of this application. That tells me that Adobe has changed something with this version of Photoshop which is triggering whatever that problem is within the OS. Older versions of Photoshop cannot reproduce the problem, and neither do any other applications. I don't think the relationship between the problem and PS CS6 can possibly be any clearer. Apple's problem or no, Adobe is getting the black eye here, and can, with enough effort, figure out what they wrote differently in CS6 that exposes the OS's problem.
We do not know exactly how Apple generates their thumbnails, or why they might be sensitive to certain application versions. We do not have Apple's source code, and do not know the details of all of their bugs.
We do know that thumbnail generation works most of the time for most users (meaning that the application is writing all the correct information), but fails sometimes in the OS for other users. We do not know exactly why the OS code is failing, or why it fails for some users and not others, and some times but not others. To me that would indicate some sort of timeing issue or uninitialized variables in the thumbnail code.
Until Apple determines why their code fails and tells us the details, we can't know what we might have changed to trigger that failure. (and to our knowledge, we changed nothing that could explain this, and even re-examination of our code and files yielded no clues).
We should not have to reverse engineer the OS and all it's thumbnailing code to figure out an OS bug. This is an Apple OS bug that Apple needs to figure out.
Just because an application exposes a bug in the OS, does not mean that the application is responsible for the bug in the OS, or can do much about the bug in the OS. This isn't even something we can work around - it's not a direct API call, but something that happens outside the app after a file is written to disk.
If you would like to see this fixed sooner, please let Apple know that you care about this issue and would like them to address it sooner.
Since I initiated this discussion, I should note that I've had no more problems since the .DS_Store 'resolution' while others seem to be having the same problem. It has now migrated to the Apple discussion board and I will, when I'm able, post to the Apple Developer's board (if you haven't).
FWIW, running Cocktail in its default Pilot mode (which includes emptying caches) corrected the problem on my system. On a purely logical level, even if the fault is with Apple, there must be something Photoshop CS6 is doing differently than CS5 (or any other app), or it wouldn't be the only app with the problem.
Rick, Thank you for your posting. Can you explain your solution to the less techy of us. I read your post and didn't understand it and very much want to resolve this problem as I need NEED my thumbnails.
I'm not that techy, either, Marc. Cocktail is a 3rd party utility that does much of the same stuff that Onyx and others do. It handles a number of "housekeeping" chores. To digress, I periodically run Disk Warrior (rebuilds disk directory) followed by Cocktail, usually before updating system software, and that seems to keep things running smoothly. (Little errors and problems gradually crop over time, especially if you create lots of files and are a robust filer, unlike most consumers who leave it to the system.) Anyway, Cocktail has a Pilot mode that by default runs what most of us will ever need done. It's simpler than the more involved ways to get to the same end. (I have no connection with Cocktail other than being a satisfied user.) You'll find it easily in a search. Don't remember if there's a free version, or how much the paid version costs, but it isn't much. The Pilot function is easy to find, and you just click run.
Rick, I have obtained Cocktail and before I get myself in trouble... do I do anything theDS Store tab where it asked to delete DS STORE FILES ? and or to prevent DS STore File creation on network vlumes?
You do not need to mess with the DS STORE files or any other settings. Just go to Pilot and click run. (I should add that I did run Disk Warrior before Cocktail when I solved the problem. I doubt that rebuilding the hard drive directory was the solution--the problems fixed were too few and more-or-less routine. What Cocktail does is more relevant to what the earlier posts were saying.)
I am looking online at Diskwarrior. So you are saying that Disk Warrior was able to restore or repair the existing files saved with PS6 on your Mac? What would I generally use this program for?
A true techy can answer this better than I can. All Disk Warrior does is repair any errors in the hard drive directory, essentially the filing system for the computer, so it knows what files are stored where (among other things). It's like Apple's Disk Utility app, but historically has been more thorough. Directory errors can lead to various odd behavior by the system or apps at different times. You may or may not have directory errors, or at least any that matter much, and most users never repair or rebuild their directory (and most will use Disk Utility if they do), but that's a separate topic from this one. Just run Cocktail on Pilot and see if the icon problem is fixed. I recommend restarting the system immediately after running Cocktail. (I only mentioned Disk Warrior because I ran both it and Cocktail as part of my standard troubleshooting routine. Better would have been to see if anyone said Cocktail didn't fix the problem before mentioning Disk Warrior.)
I did exactly as Rick said and ran the PILOT on my newly installed Cocktail and following that shut down my computer. All of the thumbs returned on the images saved in PS6. So that did it without Disk Warrior. I still may investigate DW as well though. Thank you Rick. Hopefully they will find a fix for this. It really through me into a loop.
Chris Cox wrote:
"...the OS is clearly failing to draw thumbnails, and that's not something that Photoshop has any control over."
The icon data of Ps CS6 saved files is different to that of CS5.1 saved files. A change has been made to Ps CS6 which is causing this difference in icons. Either Ps CS6 is writing the icons differently or it is requesting the OS to write the icons differently. If these CS6 icons, but not CS5.1 icons, are related to some intermittent problem when an icon is being read or displayed by the OS, Adobe is still responsible for making a change which lies at the root of this problem of disappearing icons on some systems. A simple solution might be for Ps to go back to creating icons the CS5.1 way.
I'm still having trouble with this, but in testing I'm discovering some very interesting behavior.
If I create a file that has some imagery on the default "Background" layer, it will produce a column viewable thumbnail. When I add an additional layer to the file, the column view thumbnail is broken.
If I take a multi-layer file that has the broken column view thumbnail and flatten it and save it, the column view thumbnail is broken. So something tells me that somehow the file is now "thumbnail broken", but if I copy that imagery and paste it onto the default "Background" layer of a new file, the thumbnail is rendered correctly.
I don't have time to test all the crazy scenarios, but could it be that multiple layers are triggering part of the problem ? — hopefully this might be a valuable clue.
The thing which you refer to as "column view thumbnail" is not a thumbnail which is attached to a file as an icon. You are referring to the preview of a file which Finder generates when Finder knows how to read particular contents of a file.
Finder does not know how to build composites from layered PSD files, therefore if the file contains no composite then Finder will be unable to provide the preview. If Maximum Compatibility is enabled when saving PSD, then a composite will be embedded in a layered PSD and Finder will use the composite as its preview. (A file containing just a single layer, when that is not the special Background Layer, is considered to be a layered file.) A PSD containing Background Layer only can always be previewed because Finder will use Background as a composite in that special case.
File icons, as used throughout the various Finder display modes, including Cover Flow, are an entirely separate thing from Finder's preview in the right hand column of column mode.
The change in the size of icons written was at Apple's request (apparently in preparation for retina displays).
The icons not showing up sometimes for some people is an Apple issue.
Please see post #41.
Chris, sorry for asking more of your time, but please clarify.
I manually request OS X 10.6.8 Finder to attach a clipboard image measuring greater than or equal to 512 pixels in at least one dimension to a file as an icon. The system creates and attaches a multi-resolution icon containing 5 images:
512x512, 256x256, 128x128, 32x32, 16x16 pixels.
Ps CS5.1-saved file icons are multi-resolution - they contain 4 images:
256x256, 128x128, 32x32, 16x16 pixels.
Ps CS6-saved file icons are single-resolution:
You are saying that Apple asked Adobe to make a change to the size of icons in preparation for Retina displays. The result of that request doesn't make sense to me. The CS6 icons are no bigger, and they contain fewer resolutions. In what way does that comply with Apple's request?
Because Apple's request was to just write the one icon.
Hi Chris etal in the forum, I have no previews for just PSD docs in the mac finder for a week or so now. I run snow leopard on a mac book pro that is about 2 years old. Oddly enough the trouble BEGan for me after running a normal maintainence script in ONYX (I clean the cashe about once a week or so). I just instaled the little "patch' from adobe but that does not help. I can see the previews in the com/4 view but in com/3, where I usually hang out there is no preview and pressing the space bar for quick look is the same, with no preview. I have read some of the posts below and have not found any solution that works for me. I see there is a sort of fued going on with apple's retina displays and CS6 protocols. Can you give me advise about what to do? It would be greatly appreciated. aloha, Uhane
Here is a screen shot of the problem
This is the wrong thread for problems with Quick Look and Finder preview. This thread is about icons not being displayed. Your image shows icons being displayed. Icons and previews are completely unrelated.
Thanks for the heads up. Do you know of a thread that would deal with this or should I start a new one? aloha, Uhane
Just to let you know, the problem has surfaced again in the latest developer release (12D65) of 10.8.3. I've filed a bug report with Apple but I don't expect, at this late date, that the problem will be fixed before 10.8.3 actually ships.
So I think that this thread will be angrily pointing the finger at Adobe once again - I can confirm that it is an Apple problem, however.
Thanks for the update. We keep talking to Apple about this, but they can't reproduce it and neither can we.
There has to be some triggering factor that we're missing (file contents, installation history, third party, or corrupt file structures - at a guess).
I am not sure if this could help, but: If I am going to save my PS files on a .dmg image created with Disk Utility, thumbnails would magically show up again. A friend told me that .dmg images are NOT journaled. I hope this helps!
I just got a new iMac 27" with 12D68 10.8.3. The MacMini never had any problem with that system, but my new iMac will not write the preview icons reliably now.
Running CS6 cloud software rental scheme from Adobe now.
Hre is the example of my icons very small.
Okay, I have tham same problem but in a diffrent way. I'm working on two computers, one older Mac Pro running Tiger with Adobe cs4 and a new Mac Pro running Lion 10.7.4. running Adobe cs6. Both computers are on a large Xsan so I'm saving files to the same folder on the Xsan from both machines.
If I create a Photoshop file (any- jpg png psd tiff. etc....) I can see the preview icon in a folder on the New Mac but when I open the same folder on the old Mac I can't see the preview icon
That tells us that the problem is with MacOS, and that somehow it is getting confused about the thumbnails/previews for those files.
I don't want to blame Apple or to blame Adobe. I don't care to blame anyone.
I'm interested in is a solution or a work around. Deleted the .ds_store didn't solve it for me the problem returned the next day.
If anyone has any good suggestions please let me know.
PS. Chris do you know if Adobe is in discussions with Apple about this problem and when we might see a fix. Thank you.
We don't yet have enough information to file a bug with Apple.
We need reproducable steps before Apple will investigate.
So we're continuing to try this and see if we can come up with reproducable steps - but we're having trouble reproducing it ourselves. There may be other factors involved.
Is there anything from my system that I can privately send to you to help you evaluate the problem.
So here we are blaming Apple and still not fixing the problem.
Amazing how opening the same file in CS5 and saving saves an icon.
The fact that CS6 won't do this is somehow now Apples problem?
Okay.... I did another expariment..... In the new Mac Pro I saved the same photoshop file in version 5.1 and I see the preview in the old Mac Pro
So far after rebulding the .ds_store I have an icon when saving from CS6.
But being that CS6 appears to being doing something different than CS5 I have my doubts that that is a long term answer.