Photoshop CS6—many problems. Slow.

Explorer ,
Jun 20, 2012

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I'm hoping someone at Adobe can address the numberous bugs and general slowness in Photoshop CS6.

Before installing (MacBok Pro 2010 Intel i7, 8GB Ram) I whiped my drive and installed OS Lion. So CS6 went on clean.

What I'm finding:

1. General slugishness all around.

Layered PSD files I was using just fine in CS5 are now extremely slow. An examle is a small (20mb) web design file. So it has many layers (maybe 200, not 2,000) mostly comprised of typographic elements—not many layered effects to speak of. Not many image layers, either. Layer folders are slow to move, folders can't be moved using the shift + arrow key consecutive times, making it difficult to move a range of folders xxx pixels to the left, for example.

Things that were pretty snappy before, are now slow. This is very similar to the problems I and many others saw with the initial relase of CS5—in the next version (12.0.1 I think?) Adobe fixed the issue.

2. Problems with type, example keybaord arrow keys stop working many times when toye is selected. Frustrating.

More of a general rant here, but insted of (at least in addition to) a lot of other 'features' like video in PS extended (why not use Premiere?), 3d, etc., it would be really smart for Adobe to make core elements work better: A big complaint among interactive desigers is that type renders so poorly compared to CSS html. Maybe this could be addressed, as photoshop is used for the design of most all websites.

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Jun 20, 2012

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1) try turning off the layer thumbnail in the layers palette and see if it helps

2) toye ?

Photoshop type does not render the same as all OSes and browsers - but they don't render the same way either.

CS6 type should be much closer to the OS and browsers, but can't match them bug for bug.

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Explorer ,
Jun 20, 2012

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type. sorry, autocorrect. command arrow works when you want to skip between words, but just left or right arrow does not. much of the time.

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Explorer ,
Jun 20, 2012

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thanks for the tips. i do appreciate it. turning off thumbnail previews immediately helped the issue of not being able to move a folder set with cmd + arrow. previously, i would get the nudge tool filter dialog, and after a 3-4 second pause, the layer set would only move 10px, regradless of how many times I keyed the arrow key.

my tile size was set to the default of 128k.

looking forward to 13.0.1 soon.

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New Here ,
Jun 21, 2012

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Hi Chris,

Again, I have ONLY been experiencing sluggishness in CS6 and nothing has changed in my system setup between CS4 and CS6.

I have to most up to date video card driver for my computer (NVIDIA GeForce 320M). There is no further update available for this card from NVDIA. It never caused a problem on CS4.

I do not run any anti-virus programs, being on a mac, which nixes the bad anti-virus software (Norton) option.

I have no third party plugins installed in photoshop that I know of (though how can I be absoultey sure of this?)

And it's interesting you mention corrupt fonts:

     1) The files I am opening that are causing the beachballing don't have font layers on them

     2) merely clicking on the type tool in CS4 would immediatley throw down the "Cannot complete your request due to program error" window and I would have to force quit photoshop, though in CS6, the type tool actually works. I manage my fonts with Font Agent Pro and only have ~40 fonts      activated at any time. None of those fonts are corrupt.

Any other ideas? What could I be missing here? I'm still in spinning beachball land....beginning day 3 now....

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Jun 21, 2012

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Comparing to CS4 doesn't tell us anything -- too many API changes (Cocoa), too many added features (OpenGL, OpenCL, etc.).

Font Agent Pro could be part of the problem, and has caused slowdowns in the past.

And it could still be a corrupt font, see http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html  for tips on troubleshooting the fonts.

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New Here ,
Jun 21, 2012

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Ok, I will look into this and get back to you guys, though for the record, upgrading to CS6 seems to have been a bad idea for my system. CS4 worked better than CS6 , I feel a little bit like I wasted my money right now.

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LEGEND ,
Jun 21, 2012

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Keep the faith, Vikki.  It can work every bit as well as its predecessors, and does on most systems.  When it DOES work well, you'll really appreciate the new stuff.

-Noel

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New Here ,
Jun 26, 2012

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Dear All Adobe Employees,

Thank you for replies, but PLEASE

Think twice before putting all the load on customers' side

As a client I can't accept any excuse from adobe while i do have two versions of the same product, the old version works smoothly and the latest needs a lot of procedures, steps, requirements and more to give me the chance to test if it will be better a little bit or not

All what you need to do is Appologizing And telling us about estimated date for updates release

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Jun 26, 2012

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Many factors outside of Photoshop could cause a slowdown or problems in a new version but leave older versions running just fine.  Things like antivirus software, driver hacks, third party plugins, etc.  And those are not things that Adobe can address.  We see this with every release of Photoshop -- and we have to track down all the external factors that need to be removed, updated, etc.

You have a problem on your system. That does not mean that there is a bug in Photoshop, or that other people are seeing the same problem. It just means that there is a problem on your system.  Since we do not see the problem, and do not have your system to diagnose, you will need to do some troubleshooting on your system to identify the cause.  We've listed known problems -- now you need to rule out those known causes, see if there is something new going wrong with your system, then figure out what that might be.

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New Here ,
Jun 26, 2012

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Thank you !

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LEGEND ,
Jun 26, 2012

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Scorwolf wrote:


Think twice before putting all the load on customers' side

Some things need to be stated, I think.

1.   You're not dealing with some smooth talking marketing department here.  Chris Cox and the other engineers who help here are substantially the ones that arrange the 1s and 0s in the code itself.  They speak plainly, and while most folks who know them realize they get directly to the point, folks who don't realize the special level of communication we have here might think the Adobe folks are abrupt or evasive.  Let me assure you they're neither.  It is uncommon to have this level of access to engineers at a big corporation, and encouraging them to be here is one of the things Adobe does right.  Very right.

2.  Adobe's software uses and stresses your computer like no other software - not even the previous version of Adobe's software.  They have provided you with cutting-edge graphics technology in the latest release, and the state of the art is that your computer system is both extremely complex and the operating system and driver software on it does not all work perfectly (not even a Mac).  We see again and again, for example, that display drivers are hard put to work perfectly...  There are certain "golden" releases of drivers that work well - and others that just plain suck.

What you may not realize is that there are already multiple levels of fallback inside the Adobe software.  Some of them are automatic, and some you have to choose via preferences.  Adobe really can do no more to try to ensure their software works around the glitches on your particular system.

-Noel

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Enthusiast ,
Jun 27, 2012

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I do appreciate that Chris is answering and helping to identify issues that may pop up with this new release. I can't begin to imagine the complexity of programming a major software title such as PS.

I think for many people like myself who are working on Laptops (MBPro) we really cannot upgrade to a new Video Card to fully appreciate the new features.

With this said, I have had to return to using Photoshop CS5 do to the slowness of the program. Simple things such as editting text, turning on/off layers ( which I have tried keeping on only the layer being used when possible ) saving files, and many other daily tasks have become so time consuming waiting for PS to process the command that I will not even try using PS CS6 until an update is released which hopefully will address some of these items.

Keep in mind I use PS for web design so many of the files I am working with aren't very large in my mind.

I have been trying to use the other CS Suite programs and they as thus far do not have any of these issues, save Illustrator which seems to be a tad slower but not enough to degrade to CS5.

I can't say I'm disappointed, but it is unfortunate I have to return to a previous build to get the same work done.

What  I don't like as I've seen on many other PS Forum postings is the tone of some responses from Adobe reps saying "it's your system" or " you need to turn this, this and that off to make it run better". It should run just fine out of the box so to speak without having to go in and make edits and tweaks, many many users do not have this capacity either due to Company IT security or just plain software knowledge.

-Just my thoughts and I will say I look forward to the next release of updates.

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Participant ,
Jun 27, 2012

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Just for a bit of balance here... I upgraded from 64bit CS5 to 64bit CS6 this week, and it's flying along on my desktop PC - Windows 7 with a Radeon HD5570 (I GB RAM). The PC has 12GB of RAM. I'd say CS6 is about 20% faster and smoother than CS5 on my machine.

Under preferences in CS6 I have 7gb allocated for Photoshop (which is a lot). I don't really understand how the RAM between video card and PC RAM works, but last year I upgraded my card to the current one which has larger capacity. It's not cheap to do that, but it did give me better performance. Prior to upgrading it I also had problems with the Silver Efex Pro plugin - which also does a lot of graphics work. It too is OK now.

My System Information

------------------

Time of this report: 6/27/2012, 17:44:57

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)

System Manufacturer: Acer

System Model: Aspire M5811

BIOS: Default System BIOS

Processor: Intel(R) Core(TM) i5 CPU         650  @ 3.20GHz (4 CPUs), ~3.2GHz

Memory: 12288MB RAM

Available OS Memory: 12216MB RAM

   

---------------

Display Devices

---------------

Card name: ATI Radeon HD 5570

Manufacturer: Advanced Micro Devices, Inc.

Chip type: ATI display adapter (0x68D9)

DAC type: Internal DAC(400MHz)

Device Key: Enum\PCI\VEN_1002&DEV_68D9&SUBSYS_E142174B&REV_00

Display Memory: 2761 MB

Dedicated Memory: 1006 MB

Shared Memory: 1755 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: SyncMaster P2450H(Digital)

Monitor Model: SyncMaster

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Jun 27, 2012

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With this said, I have had to return to using Photoshop CS5 do to the slowness of the program. Simple things such as editting text, turning on/off layers ( which I have tried keeping on only the layer being used when possible ) saving files, and many other daily tasks have become so time consuming waiting for PS to process the command that I will not even try using PS CS6 until an update is released which hopefully will address some of these items.

OK, something is really wrong on your system.

A few people are seeing big slowdowns across the app -- most have been traced to video driver bugs, third party software (like anti-virus), permissions errors, and sometimes older third party plugins.

But most people are not seeing this.  So, waiting for an update won't help.

We need to figure out what on your system is causing a slowdown that others are not seeing.

Are you running other software at the same time as Photoshohp?  Try closing the other applications to see if one of them might be interfering. 

Are you running third party plugins?  Try disabling them.

Do you have third party fonts installed?  Have you tried troubleshooting the fonts?  http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html

Do you have any utilitiy software installed that might interfere?  Have you tried disabling it?

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New Here ,
Jun 27, 2012

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Hi guys - I'm also back at it with trying to troublesoot my CS6. For the most part it's fine but intermittently (oh, yes, THAT troubleshooting nightmare) it takes minutes upon minutes to open a file or close a file, or sometimes execute a command. It's sort of to the point that I force quit, relaunch, and usually the file will open or close faster the next time.

- what is a third party plug in and how can I see if I have any installed?

- what kind of utility software are we talking about? how can I see if I have any installed?

I will troubleshoot fonts this afternoon. I really, truly appreciate all the help from Adobe staff, though I also chime in with the seniment that it's too bad PS CS6 doesn't just work right out of the box. I appreciate that there's lots of variables but this particular upgrade has been pretty painful for my working life. I also have a MacBook Pro and I can't just go and upgrade the video card, if that's what's suggested in the end.

Anyways, I'll get started on fonts, if someone can let me know about the two about Qs we'll see what can be done.

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LEGEND ,
Jun 27, 2012

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Help - System Info will tell you what plug-ins are installed.  As I recall the list of 3rd party plug-ins is at the bottom.

Photoshop CS6 works right out of the box for most folks (I know I haven't had any problems).  I know something of what's going on under the covers...  Between supporting two totally different platforms (Mac/PC), considering all the variations between systems (think "no two alike"), and considering the complexity of this state-of-the-art image manipulation software, it's kind of amazing it works as well as it does on as many systems as it does.

-Noel

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New Here ,
Jun 27, 2012

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Understood, Noel! It just sucks that my machine happens to be one that's cranky about upgrading!

SO, Help - System Info tells me: Optional and third party plug-ins: NONE

I have troubleshot my fonts, with no erroneous results. Someone mentioned earlier in this thread that the issue may actually lie with FontAgent Pro? How can that be, it's worked so well for years?

Also, what sorts of utility software should I be looking for?

Thx

vikki

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LEGEND ,
Jun 27, 2012

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vikki_w wrote:


Also, what sorts of utility software should I be looking for?

I think Chris is going to have to answer that, because it was he who asked.  I assume he means anything that you've installed on your system that isn't a pure "application" - e.g., desk accessories or other software designed to enhance your computing experience and which could be running at the same time as Photoshop.

-Noel

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New Here ,
Jul 04, 2012

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Thanks Chris for awnsering so truely..
But google "photoshop CS6 slow" or photoshop CS6 sluggish..

There are more issues than you think
Also here on same machine, CS5 is way faster than the CS6...

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LEGEND ,
Jul 04, 2012

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Julienlanoo, you should know that's not true with every machine.  Something may be specifically amiss with yours, making it less compatible with Photoshop CS6 than CS5.  I find Photoshop CS6 slighly faster than CS5 on the same machine for most things myself.  Many things can contribute to problems, for example outdated drivers.  Photoshop has a number of fall-backs coded on the general principle of "if it can't work fast using all the latest goodies, it should at least work slowly".  So for example if it can't find a way to use the GPU on your video card, it uses the (slower) CPU instead.

-Noel

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New Here ,
Jul 04, 2012

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Ok, and how can you know that - Test it ?  I mean,

I've turned off all the pluginns, i've turned off time machin, i've turned off all the plugins i've got, ..  It's a new computer, with mac os X 10.7, 2.7 ghz quad i7  16 GB of Ram, AMD Radeon HD 6630M ?..  What would you like me to have so it works fine ? ..?

" like i hadn't expected the "it's your computers fault" awnser..


When checking the requierments of PSCS6 i am well in...

P.S. -> The efficiancy tag , bellow the image gives 100% value ..

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Jul 04, 2012

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Only a handful of people seem to be seeing CS6 run slow.  And we don't know why, and have not been able to reproduce that slowdown at Adobe (despite testing on thousands of configurations).

So, the obvious suspect is that there is something about your system configuration that causes or triggers the problem.

But we don't know what that might be because we don't have your system to know how it is different from the millions of systems running without a problem.

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LEGEND ,
Jul 04, 2012

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julienlanoo wrote:

Ok, and how can you know that - Test it ?  I mean,

I've turned off all the pluginns, i've turned off time machin, i've turned off all the plugins i've got, ..  It's a new computer, with mac os X 10.7, 2.7 ghz quad i7  16 GB of Ram, AMD Radeon HD 6630M ?..  What would you like me to have so it works fine ? ..?

" like i hadn't expected the "it's your computers fault" awnser..


When checking the requierments of PSCS6 i am well in...

P.S. -> The efficiancy tag , bellow the image gives 100% value ..

The fact that you have a new, powerful workstation says loudly that there's a bug somewhere.

If I were a betting man I'd say that the display driver that Apple has released for your particular hardware is lacking in function to allow Photoshop to fully accelerate all its functions.  There have been problems with AMD/ATI drivers on PCs up until VERY recently as well.

I'll go out on a limb and predict that an OS update will come out that will suddenly make your system more responsive.

-Noel

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New Here ,
Jul 04, 2012

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mhm, so it might be the driver to the video card ? ( not actually the display ?)

greets

ju

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LEGEND ,
Jul 04, 2012

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Yes, that's my theory.  The GPU in an AMD Radeon HD 6630M isn't knock-your-socks-off blazing fast, but it's no slouch.

I'm not that familiar with Macs...  Is yours a desktop or laptop?  If the former, what are your options for upgrading to a more powerful GPU?

-Noel

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New Here ,
Jul 04, 2012

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whell it might be the driver, cause if i turn of the " use graphic Processor" tab in prefs, it works faster, ( aprox CS5.5 ) .. 

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New Here ,
Jul 04, 2012

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mhm i gave the poor thing a chance the last few hours...

When "use graphic Processor" is clicked off, then it works ok;.. Not that supper duppa faster than CS5.5 but the same... That's ok for me for now, as it's much more pleasant to work in CS6 than in the 5.5,... W8ing for update from apple..

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LEGEND ,
Jul 04, 2012

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Something you could try...

  • Turn [  ] Use Graphics Processor back on.
  • Go into the [Advanced] button, and set the Mode to Basic.
  • Quit and restart Photoshop, and see if the same slowness you saw before is there.

 

-Noel

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New Here ,
Jul 04, 2012

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it is , i did that before turning off

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Most Valuable Participant ,
Jul 25, 2012

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That is one being work on http://feedback.photoshop.com/photoshop_family/topics/photoshop_cs6_slow_compared_to_cs5_1_with_larg... It not confined to only Mac and may be more then one problem.  Turning off feature using less GPU then you want may help.  But who does not want thumbnails in the layers palette or only use basic GPU features or have work in tabs.  CS6 is a mess.

JJMack

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LEGEND ,
Jul 25, 2012

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Yet I work with big images on occasion - for example astroimage mosaics - and I'm not seeing slowdowns.  Why?

My PC system happens to be of similar power to the one described at that link.  I also have 16 GB and SSD storage.

I just opened a 9909 x 6501 pixel astroimage I happen to have on hand with over 40 layers.  It's a mosaic of Hubble images.

  • Display update when I move a curve on an adjustment layer is immediate, while I'm moving the point on the curve, whether a global adjustment layer or one clipped to a layer below.

  • Panning works smoothly.  Even the flick panning nicely slows down and settles pleasingly when I let up the mouse button.

  • I can move layers and groups around perfectly interactively.

I just duplicated almost all the layers, so now I have 81 layers.

  • No difference in performance.  Still perfectly interactive. 
  • I saved the file with the extra layers and it's a 5 GB PSB file.  The save took 21 seconds to complete.

All the while I'm playing an internet radio station and have a bunch of other apps open.

BigImageNoProblem.jpg

If I had Camtasia installed I'd capture a video for you; as it is you'll have to trust me - you know I tell it like it is when I find a bug.

I ask again:  Where's the mess?

-Noel

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New Here ,
Jul 25, 2012

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Noel,

Yes, we get it. For whatever reason, your computer doesn't have issues with

CS6. Have you ever considered that perhaps it's your computer that's the

anomaly?

I have read of people installing CS6 onto a totally new system. The

programs go on clean. CS6 still freezes up. All I can say is that CS4 isn't

like this. Something fundamentally changed under the hood of CS6 that

screws a lot of people's working lives up. End of story. There's too many

anecdotes here from frustrated folks who upgraded to ignore the fact that

for more than just a few biazrre-o machines, something's not jiving. Things

worked before, they don't now. That leads us to ask the classic

troubleshooting question of "what changed?" and the only obvious answer is

"I upgraded to CS6".

I think we can all agree on that....

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LEGEND ,
Jul 25, 2012

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Note that my response was specific to JJMack's pointing out a particular "bug" he claims is on PCs as well.

I'm willing to accept that my system, which I run as a tight ship and have well tuned, is the reason things work well for me, but it's not really anything special.  The Dell Precision T5400 was a new design in 2007 - which is an eternity by computing standards. 

Things may be more screwed up in general for Mac users.  I don't know; I have no Mac here, so I can't compare results.

But my point is this:  If on just one system it can be shown to work well, then that proves that it CAN work well.  Why not try to find the specific reasons why it's NOT working well on other systems?

-Noel

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Explorer ,
Jul 25, 2012

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Noel Carboni wrote:

Things may be more screwed up in general for Mac users.  I don't know; I have no Mac here, so I can't compare results.

But my point is this:  If on just one system it can be shown to work well, then that proves that it CAN work well.  Why not try to find the specific reasons why it's NOT working well on other systems?

-Noel

It looks like Macs are the issue from what i'm reading, but i have not read all, nor checked which kinds of machines people are having trouble with for each post.

that narrows it down. I've had the problem with only photoshop running in CS6

Move to CS4 no problem.

It sucks all the memory from my computer to the point I have to reboot.

I use CS4 fine

Seems to occur on both large and small files

no problems with these files on CS4


If it's a graphics cards problem that forces me to use another computer, or buy a graphics card, just tell me a fix, or somethign... ugh, if only they did make a program to run and see what you have on your machine, then tell us what "might" be the problem, instead of randomly telling us to check fonts, or memory, or graphics card, or mac vs pc, or.....etc.

very frustrating when I don't have problems with any other program,as I do with Adobe's Photoshop (last two version have sucked)


I guess i'll use that other photo editing software... oh yeah....

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Most Valuable Participant ,
Jul 25, 2012

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Noel Carboni wrote:

Note that my response was specific to JJMack's pointing out a particular "bug" he claims is on PCs as well.

Noel

I pointed you to that bug report where both MAC and PC user have performance problems and Adobe states they are working on the problem. I have pointed you to the Adobe's Problem report site for the Photoshop Family where there are thousands of posted problem reports many are about Photoshop CS6 many are not bugs however I have verified that many are real Photoshop CS6 bugs. A major one make editing  not in tab unusable if you wish to use automation Adobe Own Scripts Load Files into Stack and Save layers to file fail if you do not open document in tabs many user Action and scripts fail as well.  Some new features added to Photoshop were not done well and broke things like Scripting,  Bugs reported in the Action player in CS5 were not fixed and Adobe introduced additional Action player bugs in CS6, Also a bug was introduced into the Action Recorder.  A new feature that can record tool operations like brush strokes was not done well and is even disabled when Adobe Scriptlistener plugin is installed,  Bugs are still being discovered.  Yes some casual CS6 users have not seen any problems some casual CS6 may have seen a problem and not realize it was a problem maybe they though it was just a change in behavior.  I would love to use ACR 7 and there are some other nice changes that were made to CS6. The basic video editing added to Standard CS6 is nice and easy to use. Yes Device drivers and support hardware make using more complex and a chalange to configure.  But the one reason why advance use stop using Photoshop CS6 is there are just too many BUGS.  CS6 is a mess.

JJMack

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LEGEND ,
Jul 25, 2012

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JJMack wrote:


I pointed you to that bug report where both MAC and PC user have performance problems and Adobe states they are working on the problem.

I read that thread thorougly, downloaded a couple of gigabytes of files with which people claim to have problems, and did my own testing.  I've even posted some responses there, for which I've already gotten criticism.

Reading carefully, we see that Mac users are having the lion's share of problems where Photoshop CS6 is worse than CS5.  I could find no evidence that PC users are seeing worse performance from Photoshop CS6 than CS5, and in fact I couldn't reproduce a significant slowdown between CS6 and either of its predecessor versions.  In several cases I found Photoshop CS6 to actually be faster (e.g., in opening large files).

As with anything, once you look closely you find that an attempt to oversimplify something and batch a bunch of different things into one bucket is all but futile.

Sure there are some bugs in Photoshop CS6 - but no more IMO on the PC side than in any other version of Photoshop.  There seems to be a MAJOR problem (or problems) with Macs though.  I mentioned that in a thread on the subject a few days ago and got shot down, but I'm growing ever more sure of it.

And don't look now, but I'm as advanced a Photoshop user as anyone.  Again you seem to be trying to overgeneralize.  I'm sorry that several things that are broken seem to be those you'd like to have work properly, but know that it's not like that for all others.

I encourage everyone to list their specific problems, in a separate thread, in detail, and try to work through them.  It's the quickest, surest way to possible workarounds, and to ensure Adobe sees them for what they are.  Just saying "it's a mess" isn't going to get wheels turning.

-Noel

P.S., JJ, could you see it in your heart to press the return key from time to time?  Big blocks of text like what you've written above are a struggle to get through.

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New Here ,
Aug 10, 2012

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I'm on a PC (HP EliteBook with an Intel i7 q740@1,73 GHz with8 GB of ram and a nVidia Quadro FX1800) and I also experienced the sluggishness. The real surprise was when I reformatted my computer and updated all drivers and then just installed CS6 believing I would get a superfast suite of apps but found out that Photoshop was dreadfully slow. Even zooming in and out of a blank, one-layer 600x600px image was slow(!)

But to come to the point, following your lead to turn off the gpu acceleration and quit the program and then restart it made a whole lot of difference. Now zooming even a large file was fast even though not as nice and fluent as would be with the gpu turned on... So, something must clearly be wrong with my GPU or the driver or something. But here's the great, I then turned on the GPU accelleration and restarted Photoshop and all of a sudden it was superfast!

So, It probably won't help everyone but it won't hurt to test for everyone that experiences the slowdown. Please note however that you must restart the program after you switch off, and then again after switching on, otherwise you won't see any difference.

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New Here ,
Aug 10, 2012

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I think it's clear PS 6 is slower than PS 5.5.

For reference, system specs

dual XEON 3.33 ghz

Quadro FX 4800

48 GB MEM

SWAP DRIVE REVO DRIVE 240GB SSD PCIe 4x SATA 6gb

MAIN DRIVE SATA 6b PATRIOT 120gb SSD

WIN 7

My machine will run photoshop blazing fast and just about anything you throw at it. AE, 3D MAX, Motion Builder, Z-Brush, anything, blistering fast.

AS for PS 6, it's slower, its buggy.  I use 5.5 when i can't take it anymore.

It's not my system. My swap drive (it's really a sas/ssd raid on a PCIe card) a Revodrive 3x2 is really fast. Faster than thunderbolt, faster then SATA 6gb because of the onboard raid.

I have 48 GB of memory for PS to do with what it pleases. It eats it up and doesn't release it. I notice frequently when i have had one file open and it will use 25gb of memory after hours of it being open. I have it set to 20 undos. That's not a lot.

Transform is slower, liquify is slower, dragging layers between files is slower, dragging layers within files is slower, everything is slower. Maybe appling filters are the same or faster.

My video card has the current drivers. I'm up to date on my system. I built the system, i know what i doing. It's slower.

My take, there's a memory leak in the software.

I really appreciate that it's a state of the art piece of software. That's why I've spent over $10,000 on it over the past 17 years. If I didn't appreciate it I'd use paintshop pro for 40 bucks.

We all appreciate the software, we just want it to work as advertized.

I remember when I would only use version 7 for years because every upgrade was buggy. CS 1 and 2 were terrible.   5.5 came along and was it beautiful, smooth sailing. I thought they'd have it figured out in 6. But they're trying to upgrade every year like clockwork to keep investors happy but they should worry about their users more than their shareholders.

I make a living with this software like most of the people posting here. I know photoshop better than I know anything in life,  that includes everything, my family, my friends, everything.

It's slower, they need to fix it.

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Explorer ,
Aug 10, 2012

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Thanks Joey!

Anyone else watching their RAM get consumed? I must also note that when I close Photoshop and Bridge -  my RAM is released (obviously) but it suggests that PS and Bridge are consumers. They will be the only above system programs running (not counting all the resources running behind the scenes with the OS - but they are not consuming resources like the CS6 PS and Bridge - which I can watch as they slowly consume the RAM - I can visually watch it on the pie chart of Activity Monitor and on the Free Ram software. The odd thing is the increase of "Inactive Ram" - a blue patch on my pie charts.... sometimes as much as 8GB of RAM becomes inactive and has to be freed so Photoshop can aquire it. I have lowered my Photoshop Memory use to 70% - I keep 40 memory states for history.... but like others in the group - I did not experience such slowdowns or memory hogging on previous CS releases - I have been a Photoshop user since PS4 - and the last one was CS5 - I skipped CS5.5.

I agreee with so many - I want stability and speed over bells and whistles - I do like CS6 - don't get me wrong... don't need 3D or video editing... isn't that what Premier is for? It is hard to go back to using CS5 since it does not render my Raw files or keep my nested layers the same as the work done in CS6... so I move forward as we all do. I don't think the issues being expressed in frustration on these forums are because we are not all using equipment especially designed for running Photoshop, but it is that we would like to have stable and quick software that works with most machines.

I spend a lot of time troubleshootong. I particularly did not update the Mac OS to Mountain Lion because I read of issues with it and CS6 - I am already having issues with CS6 as stated - I do not need to throw in another variable. Obviously I spend a lot of valuable time on software management, repair, and troubleshooting - it is frustrating to say the least. The truth is, many of us just want to create and make our art...or do our business. if Photoshop wasn't a necessity - and obsoletion wasn't an issue ... (when I bought my 5DmkII Adobe would not release a raw update for it on CS4 - I had to go to CS5 so I could develope my RAW 5D2 files... but it would not run on Tiger or a G5 Mac, so I had to buy a MacPro Intel and CS5 and Leopard - that was not that long ago - three and a half years?). We all are spending money to keep competitive in our businesses - we just want to have the software work with the hardware.... I would like to keep the little money I make, and I would like to not spend time troubleshooting.

I am curious to the memory usage issue (my stats have already been posted in this forum) - will Adobe develop a better memory handling update for CS6 (I like others write on this forum hoping Adobe caringly pays attention to what we are complaining about... calling India for help has most often proven futile). I think we would all like to see our concerns addressed.

Jeff

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New Here ,
Aug 10, 2012

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//I want stability and speed over bells and whistles - I do like CS6 - don't get me wrong... don't need 3D or video editing... isn't that what Premier is for?//

Yes, exactly!!

// remember when I would only use version 7 for years because every upgrade was buggy.//

Exactly.

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Adobe Employee ,
Aug 10, 2012

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The biggest change we made to the application (wrt Performance) for CS6 is that the default tile size on many systems has changed from 128K to 1024K.  To compare Apples to Apples, change the tile size Photoshop Preferences > Performance in CS6 back to 128K (just like CS5 or 5.5) and see if things are the same.

I'm currently putting together a list of things that people are saying run slower in CS6 so if you have a performance problem that doesn't involve moving elements around the document windows with tons of layers, then please let me know.

Thanks,

Adam

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New Here ,
Aug 12, 2012

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Thanks, Adam.

That's actually was the first thing I did when I noticed that PS6 runs slow and consumes memory - changed my performance settings to those I use on PS5. Yet - select a group of 5-10 layers, nudge'em, and voila. More layers you have, worse you do.

Well, CRCJJ, on our side it would not be correct to think that the company of this size and reputation would release a product without a proper performance QA cycle completed.

However,

https://www.google.com/search?q=ps6+runs+slowly&sugexp=chrome,mod=10&sourceid=chrome&ie=UTF-8#hl=en&...

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Aug 12, 2012

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Please see the previous topics about slowness moving layers.

There are 2 known problems: layer thumbnails (turn them off for now), and the snap to layer setting (turn it off for now).

This is why it helps to be specific in describing what is slow for your on your system:  you don't have an application wide slowdown, but a very specific and already known slowdown that has workarounds.  And this won't affect everyone, and is only visible on documents with a large number of layers.

With every new release, people complain that the new release runs slowly - and most of the "problems" turn out to be machine configuration or something external to Photoshop (anti-virus, other utilities, sometimes third party plugins, scripts by unscrupulous prepress server providers, etc.).

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Most Valuable Participant ,
Aug 13, 2012

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Chris Cox wrote:

Please see the previous topics about slowness moving layers.

There are 2 known problems: layer thumbnails (turn them off for now), and the snap to layer setting (turn it off for now).

Chris seems to be starting a list of what you should to help one circumvent known problems in CS6 lets expand on his list Chris starts with

 

There are 2 known problems: layer thumbnails (turn them off for now), and the snap to layer setting (turn it off for now).

add these till the problems are fixed

do not record adding adjustment layer apply to all layers in actions and edit all actions the have been recorded that way if you use newer then CS3

http://feedback.photoshop.com/photoshop_family/topics/photoshop_cs4_c5_and_cs6_bug

Change Photoshop interpolation option from Bicubic Automatic to any other method

http://feedback.photoshop.com/photoshop_family/topics/photoshop_cs6_32bit_and_64bit_script_bug

Do not record selective color adjustment layers in Absolute mode in actions.

http://feedback.photoshop.com/photoshop_family/topics/photoshop_cs6_bug_while_playing_action_with_se...

Do not record Save For Web in actions for jpeg images

http://feedback.photoshop.com/photoshop_family/topics/ps_cs6_actions_recorded_action_exports_html_in...

Do not use the blur tool if you have an ATI video card

http://feedback.photoshop.com/photoshop_family/topics/blur_tool_cause_cs6_to_terminate

Do not use the pen tool it doesn't work correctly

http://feedback.photoshop.com/photoshop_family/topics/pen_tool_in_photoshop_cs6_keeps_reverting_to_e...

Avoid using the text tool if possible

http://feedback.photoshop.com/photoshop_family/topics/text_corruption_in_photoshop_cs6_file

http://feedback.photoshop.com/photoshop_family/topics/photoshop_cs6_bugs

Do not import PDF files with images

http://feedback.photoshop.com/photoshop_family/topics/photoshop_cs6_pdf_import_adds_artifacts_to_ima...

Do not attempt to record shape attributes in Actions.

http://feedback.photoshop.com/photoshop_family/topics/_copy_shape_attributes_doesnt_get_recorded_whe...

Do not use CS6 from Acrobat

http://feedback.photoshop.com/photoshop_family/topics/offset_raster_objects_in_acrobat_after_editing...

Do not use CS6 on uncompressed PNG files created with libpng

http://feedback.photoshop.com/photoshop_family/topics/photoshop_cs6_still_cannot_load_uncompressed_P...

Do not un-check the Photoshop preference "Open Document in Tabs" on PC if you want Actions and Scripts to work.

http://feedback.photoshop.com/photoshop_family/topics/actions_do_not_work_properly_while_open_docume...

Do not try to change a set current layer name step to be interactive

http://feedback.photoshop.com/photoshop_family/topics/actions_ignoring_modal_control_for_layer_renam...

Do not install the Scriplistener plug-in if want to use " Allow Tool Recording"

http://feedback.photoshop.com/photoshop_family/topics/cs6_conflict_problem

JJMack

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New Here ,
Jun 20, 2012

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I have this general sluggishness issue as well, it's insanely frustrating. I upgraded from CS4 to CS6 and I am regretting it at the moment. Photoshop CS6 will produce a spinning beachball for 10-30 seconds when I simply try open a tiny 1.5MB file, or try to save a file. This is stuff that happened without a single bat of an eye in CS4. I even bit the bullet and upgraded my RAM from 4GB to 8GB thinking that might be the issue, but it really hasn't impacted anything. I've played with the performance settings as some on these board suggest (ie. Cache levels are at 4, RAM is at 65% of 8GB, drawing mode is at Basic as I find the Normal setting to make things even more sluggish).

Seriously, I've spent a day and a half in some sort of spinning beach ball limbo over the most trivial files and file sizes - I have the hardware to support this stuff, and it all used to work pretty smoothly in CS4. Why isn't CS6 just working so I can get on with work?!

Specs, for the record: MacBook Pro (model 7.1), 2.4GHZ Intel Core Duo, 8GB RAM, NVIDIA GeForce 320M graphics card.

I even checked to see if there are new drivers for my graphics card, but there are not. Any advice on how to get my new snazzy PS6 going smoothly would be grand.

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Adobe Employee ,
Jun 20, 2012

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Both of you seem to be working with smaller files (size in MB) with lots of layers.  One thing that has changed from CS4/CS5 to CS6 is the default tile size for some systems with multiple processors and a good amount of RAM.  I would suggest going to the Performance preferences and changing the tile size from 1024K to 128K.  This will help speed up opening your files and should make working with those "web" files much better.

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New Here ,
Jun 20, 2012

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I will do what you suggest, but 1) my tile size was already set at 132K, and 2) in my most recent spinning beachball case it was just a 1.5MB JPG one-layer photograph that caused the issue. Any other tips? I am really happy there there are Adobe employees on this board adressing these questions by the way. Thanks for looking into this - I'm no software technician, I'm just a grapahic designer! I don't know how the guts of these programs work, or much about the performance levels, etc!

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Jun 20, 2012

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The only general slowdowns we know of are caused by video card drivers, bad anti-virus software (Norton), bad third party plugins, and sometimes corrupt fonts.

The layer thumbnail slowdown is known, and we're investigating (but it is not something simple).

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Explorer ,
Aug 13, 2012

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I can understand your frustration Vicki, but CS 4 came out ... what...4-5 years ago? 

Win7 wasn't even out till fall 2009 and most Win customers were using 32-bit XP.

Now, the majority of new systems are 64-bit and 4-6 cores are standard.   Running

Win7, I can say with confidence, that a Core-Duo couldn't cut it -- too many Windows processors are often running -- from their malware -- (I only have it do weekly scans, but those take ~12 hours and notably impact system performance due to their constand I/O load (~usually about 40-100MB/s in background).  %wise, they only use 30-40% of 1 core, But I note the indexer runs more when it's scanning, and have noted other resource usage anomolies during those scans), so it's real impact on my system might be at least 1 full core, + the I/O load which isn't negligible considering it's going ~12 hours.   I DON'T have it doing constant (real-time) scanning, as the performance hit was too great (I have a 6 core processor, my local disk max R/W is ~400-600MB/s, and my network disks (where most of my data is) while benched at 125/119MB/s W/R, 80-100MB/s is more typical of Windows's usage.

That said -- Photoshop has 'grown' to use more processors (though it's still

single threaded for many operations, I have seen it use at least 3-5 cores for a *very few* specific functions...

Soooooo....you didn't say if you were running 32 or 64bit (i don't know -- maybe mac version was always 64?), but if not -- well, I get horrid perf on CS5 when editing one key file -- it's only ~ 300-400G, but if you count each effect as a separate layer -- it probably has about 5000-6000 layers.   There's a HUGE difference in speed if I turn off all effects display -- just in doing vector editing with the pentool -- otherwise, with

effects on -- moving a dot can take >30 seconds.

It doesn't matter if the effects are "hidden" by other layers -- or constrained by 'masks' -- they still seem to be computed -- only by turning them off does their hit on performance disappear.

You might think wanna put "new HW" on your "major expense want list" -- to be filled

whenever you get around to items on that list! (might be a while for many people)...(*sigh*).... you might also strongly look into the performance/price ratio of, say, a Dell workstation Vs. Apple -- IF you are fluent in both and can tolerate Win, (else forget I said anything about it).  I'd found buying lowest configs from Dell, and upgrading slowly over time as budget allows and prices decline give me my best value.  Trying to buy a fully configured system on day 1 means a huge outlay -- and over the life of the system, those same parts will likely drop by a large amount.  But a basic config (but high end) workstation that you can expand might meet your needs now, and be expandable to 2-3 times the number of cores over the life of the machine (when I bought my current workstation, Duos were the default and cheapest option...I now have a 6-core processor.

That's not to say that PSCS6 (at least based on my PSCS5 experience) couldn't be using resources much more effectively than it does (using multiple cores on parallel operations -- like updating each layer when you move a mask -- could be done in parallel, but cpu usage shows only 1 processor doing most of the work (others are <3% of each...)....Good luck -- I'm sure Adobe will do some tuning too in the ".0.1" release --- guess they already found a knarly thumbnail problem (what's new in CS6 that causes it to be a big prob in CS6, or is that a prob in CS5 as well?)...

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LEGEND ,
Jun 20, 2012

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Just a small point in answer to your comment that "type renders poorly compared to CSS HTML"...

Understand that in most browsers, the rendering engine has information about the actual display the type is being rendered upon, and is taking advantage of things like knowing the colored columns on the display are in a particular order to enhance the font smoothing results. Photoshop has no such knowledge of the final display, and thus cannot use color to an advantage during font rendering. That said, being able to force it to do so under certain special conditions would be a nice option.

-Noel

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Explorer ,
Jun 27, 2012

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I wanted to chime in again. I have a clean system all around. I reformatted my drive (MacBook Pro 2010, 8GB ram, 7200 speed HD) with Lion. So no concerns here about old CS bits and pieces floating around. Also, no antivirus software installed, nor 3rd party plug ins, all typefaces are clean based on the Adobe problem type script.

What did help speed and performance for me was turning off layer previews. Really helped!

But it would still be good to find out about known bugs. I haven't seen such a list anywhere.

For example, for me:

1. When I place Illustrator CS6 art into PS as a smart object, it places at an odd scale, like 99.821% x 100.51. (Initially on paste the toolbar reads 100%, but as soon as 'return' is slected to place the art, non-proportional scaling occurs. Very odd.

2. Keyboard controls not working with the type tool, and it seems other tools as well. So arrow keys won't work, I've also noticed that tool shortcuts will stop working at times. Very frustrating working with type!

Any way to inform us on known bugs, and a timeframe for the next update?

Thanks!

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Jun 27, 2012

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1) is because of the snap to pixel behavior (can be turned off in preferences)

2) Seems to be somethign external -- still being investigated with other users.

What sort of utility software: literally anything that isn't part of the stock OS and isn't an application. Font Agent Pro is a font management utility, for example.  Dropbox is a file syncing utility. etc.

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Explorer ,
Jun 27, 2012

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I have 'snap vector tools and transforms to grid' turned off in prefs. unless you mean another preference? also, i was under the impression this only applied to vector tools and transfroms, as menioned in the name. not smart objects, which i am referring to. either way, with it turned off, i still get odd scaling.

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Jun 27, 2012

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No, that preference is the only one that would cause a placed file to snap to the pixel grid (and get odd percentages like that).

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Explorer ,
Jun 27, 2012

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ah, ok. so maybe this is a bug? there is no way i can scale a smart object to an even %. it always reverts and overrides my settings to an odd scale %. these are straight copy and pastes from illustrator via the clipboard into an open ps file.

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Explorer ,
Jun 27, 2012

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I hope you can figure things out to make it run better.  We have been using CS6 since the beta and have only seen slowdowns due to video.  We are one of users that is SOO happy that they added in video editing into this new version.  We are an online retailer that edits hundreds of stills per day and were trying to find a better way to integrate more video.  This solved everything!  We can now edit videos inline with our stills and use actions as if they were stills.  Amazing!

Anyways, we have found that we do get slowdowns occassionally.  A quit and restart of Photoshop usualiy does the trick but we do sometimes have to do a full computer reboot, though we I don't recall having to do that since using the Beta.  Ramping up the RAM used in preferences should help too.

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