Photoshop detected an error in your display driver

Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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Hi, I have a 2012 retina macbook pro, and I'm running MacOS Catalina 10.15.7. It also has NVIDIA Geforce GT 650M 1GB & Intel HD Graphics 4000 1536MB. 

 

I have been using photoshop with no problems at all, but then out of nowhere, I suddenly start getting this error message when I'm trying to do basic tasks such as using the brush tool: "The 3D features require that 'Use Graphics Processor' is enabled in the Performance preferences. Your video card must meet the minimum requirements and you may need to check that your driver is working correctly."

 

So I go into the performance settings and I can't check 'Use Graphics Processor' because there is this error message: 

"Photoshop detected an error in your display driver. Update or reinstall the driver and check Graphic Processor to retry."

 

My Macbooks up to date, and I've tried suggestions from other topics like this, but nothing seems to work. It's so frustrating because I'm trying to meet a University deadline, and I haven't been able to work on it all day. I would greatly appreciate any suggestions!   

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Mac, Problem or error

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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Unplug your monitor and relaunch Photoshop - does the error still occur?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Apr 24, 2021 Apr 24, 2021

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Just checking, but your recommending I physically detach my MacBook Pro laptop screen?  

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Adobe Community Professional ,
Apr 26, 2021 Apr 26, 2021

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You list two graphics cards - I assumed you were connected to an external display.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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Hi

Photoshop has issues if multiple graphics cards with conflicting drivers are seen. See section 7 here :

https://helpx.adobe.com/uk/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Dave

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Community Beginner ,
Apr 24, 2021 Apr 24, 2021

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I haven't any luck following step 7 I'm afraid. Thank you though, it was a good suggestion.

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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You can try disabling the Intel graphics. Note that the nVidia card is old enough that it may not be supported for graphics acceleration.

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Community Beginner ,
Apr 24, 2021 Apr 24, 2021

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Hi there, thanks for the suggestion. I downloaded this application called gfxCardStatus, and it lets you disable the cards. I've attached a screenshot, and it basically switches back to Discrete Only everytime I select Integrated Only. It won't let me use the  main nvidia geforce card on its own. 

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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New Here ,
Apr 24, 2021 Apr 24, 2021

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Thanks for sharing, it's really helpful.

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