Photoshop does not open

Community Beginner ,
Mar 30, 2021 Mar 30, 2021

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I recently purchased the photography plan, and have installed Photoshop and Lightroom. Lightroom has opened and worked properly but Photoshop is only showing up in the task manager as a backround task. I have tried uninstalling it and reinstalling it (Photoshop and Adobe Creative Cloud), running as administrator, and switching it to an older version. Also am using it on Windows and meet the recommended system requirements to run it.

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Problem or error, Windows

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correct answers 1 Correct Answer

Adobe Community Professional , Mar 31, 2021 Mar 31, 2021
Try uninstalling and installing the previous version of PS.

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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can you please submit your specs?

Windows version, available RAM, available HD space, video cards, etc.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Mar 30, 2021 Mar 30, 2021

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I have Windows 10 on 64 bit, 32gbs of ram total roughly 24 gbs of available, 60 gbs available in ssd, about a terabyte of available space on hardrive, an nvidia 1080ti with 10-11 gbs, and an intel core i7-7700k

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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You have two video cards running simulatenously.

Use this to resolve.

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html#DoesPhotoshoptakeadvantageofmore... 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Mar 30, 2021 Mar 30, 2021

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I only am using one graphics card

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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Try uninstalling and installing the previous version of PS.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Mar 31, 2021 Mar 31, 2021

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I just updated my computer and I did not know it needed updating since it didn't show up on my taskbar so I assumed that it was up to date. It now lets me open photoshop after the update. Thank you for your help though.

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