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photoshop doesn't work after 7 day trial

New Here ,
Aug 28, 2020

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Hi Guys

i signed up for Adobe Photoshop and Lightroom package, had a 7 days free trail and then was charged as for full month, 12,29 E but cannot use it anymore and just 6 days passed since i was charged.
So i don't understand why i cannot use it now and i m asked to pay for it again.
do you know sth about it, this is how it works?
you cannot reach anyone in adobe to get the answer to that
cheers>>
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photoshop doesn't work after 7 day trial

New Here ,
Aug 28, 2020

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Hi Guys

i signed up for Adobe Photoshop and Lightroom package, had a 7 days free trail and then was charged as for full month, 12,29 E but cannot use it anymore and just 6 days passed since i was charged.
So i don't understand why i cannot use it now and i m asked to pay for it again.
do you know sth about it, this is how it works?
you cannot reach anyone in adobe to get the answer to that
cheers>>
TOPICS
How to

Views

35

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 28, 2020 0
davescm LATEST
Adobe Community Professional ,
Aug 28, 2020

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If I understand you correctly, you have an up to date paid subscription but are still getting trial messages? If so, see here:

https://helpx.adobe.com/uk/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Dave

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