Photoshop doesn't work after I place a vector from Illustrator

Community Beginner ,
Jan 11, 2021

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Hi Everyone!

The reason I am posting is because Photoshop is being impossible, and I am really close to throw my computer out the window.

I made two really simple vector designs  and a gradient mesh in Illustrator, and as soon as I try to use it in Photoshop, I can't. 

When I place the vectors into Photoshop, I can move them around, resize them etc. without problem, but as soon as I try to use the gradient mesh as well, it goes crazy. On the main screen I can't see the gradient mesh, however it shows up on the side inside the navigatior box:

 

for adobe.png

 

And the other problem I have, if I try to use these I can't save my documents, neither on my computer or on the Cloud:

 

for adobe2.png

Also, when I'm trying to save my work, Ps freezes and crashes, and I don't understand what's wrong because I didn't have this problem in the past. 

I'm using a 2015 MacBook Pro with Catalina 10.15.7, and I tried to look for solutions, but I didn't see anything that could help me solve this problem, so I hope someone will help me out here, it is important.

 

Any help would be appriciated!

 

 

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Crash or freeze, How to, Import and export, Mac, Problem or error

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Photoshop doesn't work after I place a vector from Illustrator

Community Beginner ,
Jan 11, 2021

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Hi Everyone!

The reason I am posting is because Photoshop is being impossible, and I am really close to throw my computer out the window.

I made two really simple vector designs  and a gradient mesh in Illustrator, and as soon as I try to use it in Photoshop, I can't. 

When I place the vectors into Photoshop, I can move them around, resize them etc. without problem, but as soon as I try to use the gradient mesh as well, it goes crazy. On the main screen I can't see the gradient mesh, however it shows up on the side inside the navigatior box:

 

for adobe.png

 

And the other problem I have, if I try to use these I can't save my documents, neither on my computer or on the Cloud:

 

for adobe2.png

Also, when I'm trying to save my work, Ps freezes and crashes, and I don't understand what's wrong because I didn't have this problem in the past. 

I'm using a 2015 MacBook Pro with Catalina 10.15.7, and I tried to look for solutions, but I didn't see anything that could help me solve this problem, so I hope someone will help me out here, it is important.

 

Any help would be appriciated!

 

 

TOPICS
Crash or freeze, How to, Import and export, Mac, Problem or error

Views

44

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Jan 11, 2021 0
LEGEND ,
Jan 11, 2021

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Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):

https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

 

What have you done for trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Jan 11, 2021 0
Community Beginner ,
Jan 11, 2021

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Hey, thank you for your reply!

 

Yes, I have turned off the "Use Graphic Processor" option, then relaunched the program, but that didn't have any effect on the issue, so I turned it back on. I also went through the links you've provided, and the only thing that seems to make things better if I turn off the layer visibility, then I can save the documents without any problems, however the gradient mesh is still not working.

 

I noticed that after I deleted the default background layer, the gradient mesh layer shows up on the main screen, but when I try to resize it, I can't see the changes on the screen, just on the side in the Navigator Box. 
If I toggle off the layer visibility and save the file and load it back, then it shows what I've changed, but this is such a compilacted and tiresome way to work. 

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Jan 11, 2021 0
LEGEND ,
Jan 11, 2021

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Can you provide the file? 

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

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Jan 11, 2021 0
Most Valuable Participant ,
Jan 11, 2021

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I do not see a Problem like that on my Windows machine. Is all your software up to date and Photoshop supports your GPU on your Mac?

Capture.jpg

 

JJMack

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Jan 11, 2021 1
Community Beginner ,
Jan 11, 2021

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Hey, thank you for your reply!

 

Yes, Photoshop supports GPU on my Mac, and the only thing that is not up to date, is the MacOS, because I still use Catalina instead of Big Sur, and I'm not really planning to change that yet.

 

 

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