Photoshop Entry Point Not Found

[bjf5242635]

I am getting this message and my Photoshop CC 2014 won't open.  "Photoshop.exe-Entry Point Not Found The procedure entry point _crtCreateSymbolicLinkW could not be located in the dynamic link library   C:/Windows/System32/MSVCP110.dll"   I have already talked to a technician who had me revert to Version 15 from 15.2.  That hasn't worked.  Any ideas what to do.

Thanks.

Barbara Firestone

[Chris Cox]

You need to install the Windows service packs.  It sounds like you are on Windows 7 without SP1, and you need SP1.

[bjf5242635]

No, I have Windows 8.1.  Sorry I wasn't clear about that.

[Chris Cox]

OK, that means that something has overwritten some of your MSVC runtime libraries with an older version. (could be another application, utility, plugin, etc.)

You probably want to download the MSVC 2010 SP1 files from Microsoft: https://support.microsoft.com/en-us/kb/2977003

[bjf5242635]

Tried both repairing and removing and reinstalling the MSVC 2010 SP1 files and that didn't change anything.  I am still getting the message.

[bjf5242635 · Accepted solution]

A follow-up on this issue - as typed by my son who has been working on my computer to fix Photoshop.

It seems the current version of CC uses Microsoft Visual-C 2012(VC2012) and not 2010.  I originally fixed this problem by following the advice I found at Photoshop CC (2014) fails to start (0xc000007b) » Timeclub . I uninstalled VC2012 x86 and x64, deleted both the files (msvcp110.dll & msvcr110.dll) and  rebooted the machine. Once booted, I reinstalled both VC2012 and all looked right.  Both Photoshop 2014 and Lightroom 2015 started perfectly.  Happily I shut down and sent the computer back home.

Sadly on reboot the issue had returned.  This time, instead of uninstalling and deleting all over again, I opened Windows' "Programs and Features" control panel (Add/Remove Programs for those still using Windows XP) and right clicked the entry and chose "Change' (repair in older versions of Windows).  I ran the change on both x64 and x86 versions of VC2012 and (as requested by the installer) rebooted the machine - an interesting side-note, when I uninstalled (and reinstalled) VC2012, during the first run through, I was not requested to reboot.  So far, through multiple reboots, both PS2014 and LR2015 are once again working.

I will revisit this thread if the problem returns.

For those happening upon this thread in the future I have include the text from the Windows error (straight from Event Viewer)

Log Name:      Application

Source:        Application Error

Date:          6/14/2015 11:34:43 AM

Event ID:      1000

Task Category: (100)

Level:        Error

Keywords:      Classic

User:          N/A

Computer:      Withheld

Description:

Faulting application name: Photoshop.exe, version: 15.2.2.310, time stamp: 0x5480338c

Faulting module name: :\WINDOWS\SYSTEM32\MSVCP110.dll!__crtCreateSymbolicLinkW, version: 6.3.9600.17736, time stamp: 0x550f4336

Exception code: 0xc0000139

Fault offset: 0x00000000000ec180

Faulting process id: 0x2cd4

Faulting application start time: 0x01d0a6c860d4db01

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

Faulting module path: :\WINDOWS\SYSTEM32\MSVCP110.dll

Report Id: a4019202-12bb-11e5-bf29-9c2a702fa5f8

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2015-06-14T17:34:43.000000000Z" />

    <EventRecordID>311580</EventRecordID>

    <Channel>Application</Channel>

    <Computer>{withheld}>

    <Security />

  </System>

  <EventData>

    <Data>Photoshop.exe</Data>

    <Data>15.2.2.310</Data>

    <Data>5480338c</Data>

    <Data>:\WINDOWS\SYSTEM32\MSVCP110.dll!__crtCreateSymbolicLinkW</Data>

    <Data>6.3.9600.17736</Data>

    <Data>550f4336</Data>

    <Data>c0000139</Data>

    <Data>00000000000ec180</Data>

    <Data>2cd4</Data>

    <Data>01d0a6c860d4db01</Data>

    <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe</Data>

    <Data>:\WINDOWS\SYSTEM32\MSVCP110.dll</Data>

    <Data>a4019202-12bb-11e5-bf29-9c2a702fa5f8</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

[Chris Cox]

Photoshop already ships with working versions of those runtime libraries   .And yes, it was most likely a plugin using the MSVC 2010 libraries, not Photoshop itself.

So what on the system altered, replaced, or damaged the runtime libraries?