Copy link to clipboard
Copied
Good Morning, Since I try to open an image, or want to edit an image, it tells me that there is an error, I uninstalled the program and reinstalled it and the same error continues.
I have solved It now, please uninstall the Microsoft security patch (KB5000802).
Copy link to clipboard
Copied
We need more information to help you: What is the error message? What operating system do you work with? Did you change anything before the error message appeared? You could try to install an older version.
Copy link to clipboard
Copied
After installing version 22.3, the report was always done, in Dutch:
Kan deze bewerking niet voltooien als gevolg van een programmafout' (Unable to complete this operation due to a program error)
I have tried all "troubleshooting". Not a positive result. Version 22.2 reverted. No more problems. Of course I keep getting the message to update. I won't do that anymore.
(I transferred this text from Dutch with Translate)
Copy link to clipboard
Copied
Running Windows 10. Have the same problem when installing and using Photoshop version 22.3. If I try to save an existing PSD via File > Export > Save for web I get a pop up that just says it error. I tried to reset my preferences using
Windows
Copy link to clipboard
Copied
I have solved It now, please uninstall the Microsoft security patch (KB5000802).
Copy link to clipboard
Copied
Luis
If this is the solution, that's a possibility. But beware: Microsoft probably didn't offer this patch for nothing. Safety?
Thanks anyway.
Copy link to clipboard
Copied
Yes, you are absolutely right, but if there are no other options, it is what can be done, waiting for Adobe to solve the problem,that is why I report it, here, to see what they raise Adobe.
Copy link to clipboard
Copied
Suffered with the same problem, in PS 22.3. Maybe worse: I could not use a single keyboard shortcut for anything, I could not "select all," even using the menu selection. Wow. I gave up quickly on it. I uninstalled it. As with yours, the message is generic, there is no code, error ID, no nothing. Something like "The action could not be completed because of a program error."
I see that you mentioned removing a Windows patch resolves it. Well, there's no way I could get that done. My company IT dept. won't remove a security patch because of this.
It's alright, though. The prior installation, 21.2.6, works perfectly. I'll give a future update a chance if Adobe can specifically assure users that they've corrected this hassle.