Photoshop extensions aren't syncing?

[ethandale]

I was trying to use RealLongShadows off of the Adobe store. I clicked the "free" button, and the page refreshed. I looked in Creative Cloud App, and there's no indication that the extension synced. I tried restarting Photoshop and the Creative Cloud App, but neither of those worked. I then tried restarting my computer, then opening CC, then opening Photoshop...and it still did not work. Is there something I'm doing wrong?

[Akash Sharma · Accepted solution]

Hi ethandale,

Sorry that the Photoshop extension does not load or show up in the Creative Cloud desktop app.

Could you please take a look at the two article below and let us know if they help?

Install add-ons and extensions for Adobe apps

Unable to install Add-ons for Adobe Creative Cloud products

Thanks,

Akash