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Photoshop File Crash When Zooming

Community Beginner ,
Sep 14, 2020

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See video. One file will crash while zooming in and out. Photoshop is still responsive though, because you can see the zooming percentages change in the document tab. The other files in Photoshop will zoom in and out fine. This isn't a one time glitch. It happens multiple times a day.

 

Mac Version 10.15.6

Photoshop Version 21.2.2

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Bug, Crash or freeze, Mac, Performance, Problem or error

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Photoshop File Crash When Zooming

Community Beginner ,
Sep 14, 2020

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See video. One file will crash while zooming in and out. Photoshop is still responsive though, because you can see the zooming percentages change in the document tab. The other files in Photoshop will zoom in and out fine. This isn't a one time glitch. It happens multiple times a day.

 

Mac Version 10.15.6

Photoshop Version 21.2.2

TOPICS
Bug, Crash or freeze, Mac, Performance, Problem or error

Views

85

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Sep 14, 2020 0
LEGEND ,
Sep 15, 2020

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Does Zoom work when it’s not scrubby? 

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

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Sep 15, 2020 0
Community Beginner ,
Sep 15, 2020

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I personally hate scrubby zoom. I will try to see if I can turn it on the next time it crashes. My first thought was the graphics processor too. I have it turned on in Photoshop.  So you're telling me to turn it off...? That's disappointing... It's one of the more expensive features on this computer and I can't even use it...?Screen Shot 2020-09-15 at 5.14.35 PM.pngScreen Shot 2020-09-15 at 5.16.27 PM.pngScreen Shot 2020-09-15 at 5.16.30 PM.png

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Sep 15, 2020 0
Community Beginner ,
Sep 15, 2020

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But yeah, I attached those other screenshots to show you that I disabled graphics switching, which I thought might be the problem.

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Sep 15, 2020 0
LEGEND ,
Sep 16, 2020

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»So you're telling me to turn it off...? That's disappointing... «

It is only a means to determine if the GPU or the GPU driver are the problem. 

If disabling Photoshop’s GPU usage makes a difference then one possible solution could be updating the driver … or rolling it back, unfortunately issues can arise in »both directions«. 

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Sep 16, 2020 0
Community Beginner ,
Sep 22, 2020

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Got it. I will give this a try next time I'm in there. Wondering if anyone else is having similar issues...

Thank you for your help.

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Sep 22, 2020 1
Community Beginner ,
Oct 10, 2020

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The problem has just been reproduced. Turning off scrubby zoom has no effect on the the issue. It's odd because the entire tab goes frozen, but other active tabs/projects appear to still be function properly. I am going to do as you recommended and uncheck "use graphics processor" in the photoshop preferences.

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Oct 10, 2020 0
jhcilley LATEST
Community Beginner ,
Oct 24, 2020

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Since I turned off the graphics processor, I have not had any crashes as described above. However, now I am getting the ole gray blockey screen everytime I switch applications or zoom, or transform, really anything. Similar behavior was occuring on my 2015 Mac as well. See attached. I noticed there are some new updates out. Should I update? Screen Shot 2020-10-10 at 4.16.07 PM.png

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Oct 24, 2020 0