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photoshop files crash while running

New Here ,
Sep 10, 2020

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Ok I got a new laptop but this problem happens when I have a file on Photoshop it works fine for a while but when I switch to a diffrent tool or something the file itself freezes and I all i get is the mouse crusor whenever i hover over it. Photoshop still works all i have to do is close the file and open it again but it seems to keep happening. Any idea's on what to do?

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photoshop files crash while running

New Here ,
Sep 10, 2020

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Ok I got a new laptop but this problem happens when I have a file on Photoshop it works fine for a while but when I switch to a diffrent tool or something the file itself freezes and I all i get is the mouse crusor whenever i hover over it. Photoshop still works all i have to do is close the file and open it again but it seems to keep happening. Any idea's on what to do?

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Crash or freeze

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71

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Sep 10, 2020 0
Adobe Employee ,
Sep 10, 2020

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Hi there,

 

Sorry that Photoshop keeps freezing on your computer and closes the file you're working on.

 

 Please share the version of Photoshop along with your computer's OS.

 

Would you mind restoring the preferences for Photoshop & see if it helps? 

 

See this article for reference: https://t.co/ulJI7cGn1G

You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

 

Thanks, 

Akash

 

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Sep 10, 2020 0
New Here ,
Sep 11, 2020

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I'm running the latest Photoshop installment and the OS is Windows 10, I'll try to restor preferences to see if it works

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Sep 11, 2020 0
New Here ,
Sep 15, 2020

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sorry but it still has the same problem 

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Sep 15, 2020 0
Adobe Employee ,
Sep 16, 2020

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Does Photoshop crashes while working on a specific set of files or file formats?

 

We’d suggest that you submit the crash report here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

 

Thanks,

Akash

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Sep 16, 2020 0
New Here ,
Sep 19, 2020

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it seems like it only happens when I use the defualt 5 X 7 files but i hardly do anthing on it, It usually happens when i try panning

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Sep 19, 2020 0
Adobe Employee ,
Sep 29, 2020

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Would you mind updating to the latest version of Photoshop 21.2.4 and let us know if that helps? See https://helpx.adobe.com/photoshop/kb/uptodate.html 

 

Thanks,

Akash

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Sep 29, 2020 0