Highlighted

Photoshop freezes at rendering video. Amecommand quit unexpectedly.

New Here ,
Sep 16, 2020

Copy link to clipboard

Copied

Hi guys,

 

So my Photoshop started freezing when I render an animation made of 4-5 photos. It freezes after I get to choose the settings for export. Not only it freezes but also gives me an "amecommand quit unexpectedly" message (photo

  

attached). After that Photoshop wouldn't response at all and the only way to bring it back to live is to force quit. Worth mentioning that I have been doing the same process for ages and PS has never failed before. 

 

I have tried multiple option suggested by people with similar issues but nothing has worked for me so far. 

I have tried all available PS versions as well.

I am on MacOS Catalina 10.15.6.

 

No ideas why this amecommand keeps poping up freezing the rendering process.

 

Any suggestions/help?

Thanks!

 

Screen Shot 2020-09-16 at 12.17.15 AM.png

TOPICS
Bug, Crash or freeze, Import and export, Mac

Views

125

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Photoshop freezes at rendering video. Amecommand quit unexpectedly.

New Here ,
Sep 16, 2020

Copy link to clipboard

Copied

Hi guys,

 

So my Photoshop started freezing when I render an animation made of 4-5 photos. It freezes after I get to choose the settings for export. Not only it freezes but also gives me an "amecommand quit unexpectedly" message (photo

  

attached). After that Photoshop wouldn't response at all and the only way to bring it back to live is to force quit. Worth mentioning that I have been doing the same process for ages and PS has never failed before. 

 

I have tried multiple option suggested by people with similar issues but nothing has worked for me so far. 

I have tried all available PS versions as well.

I am on MacOS Catalina 10.15.6.

 

No ideas why this amecommand keeps poping up freezing the rendering process.

 

Any suggestions/help?

Thanks!

 

Screen Shot 2020-09-16 at 12.17.15 AM.png

TOPICS
Bug, Crash or freeze, Import and export, Mac

Views

126

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 16, 2020 0
Adobe Employee ,
Sep 18, 2020

Copy link to clipboard

Copied

Hi there,

Sorry to hear about Photoshop crashing while rendering videos.
Have you tried reinstalling Photoshop and see if it helps?

You may try resetting the preferences of Photoshop and see how it goes: https://helpx.adobe.com/photoshop/using/preferences.html


Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

 

If nothing seems to help then try the following steps:

Go to the System Preferences of macOS, then Security and Privacy & select the Privacy tab. Once there, please select Accessibility from the list on the left and add Photoshop to the list by unlocking the window using the lock icon. Also, grant permissions to Photoshop under Full disk access. Once done, restart the computer and let us know if that helps.


Regards,
Sahil



Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 18, 2020 0
New Here ,
Sep 21, 2020

Copy link to clipboard

Copied

I am having the same issue.

 

I have reset preferences. I have uninstalled and reinstalled.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 21, 2020 0
New Here ,
Sep 21, 2020

Copy link to clipboard

Copied

I have also granted full access.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 21, 2020 0
Adobe Employee ,
Sep 25, 2020

Copy link to clipboard

Copied

Hi there,

Is render working without animation?
Do you experience Photoshop crashing?

Regards,
Sahil

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 25, 2020 0