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I'm using the latest Photoshop 2021 and Acrobat DC on Macbook Pro M1. First open a pdf in acrobat, copy an image from the pdf, then open Photoshop, then click new, photoshop will freeze. If some texts are copied right now, and flush out the image, Photoshop gets back to work.
It seems that as long as there's an image in clipboard, Photoshop can't start a new project.
What happens if you right-click the image with the Selection tool in Acrobat and Save Image As..., then open the saved image in Photoshop?
~ Jane
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What happens if you right-click the image with the Selection tool in Acrobat and Save Image As..., then open the saved image in Photoshop?
~ Jane
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That works fine. It only freezes if copying from Acrobat directly. Copying image from Finder also works fine. After more tests it seems like a bug of Acrobat rather than Photoshop. I tried to copy an image from Acrobat to Microsoft PowerPoint, then PowerPoint freezed as well. I'm sorry that I file this bug in wrong section. I'll open another post under Acrobat. Thanks for your help!
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Hi @Christopher Sun ,
I'll try to test copying from Acrobat a little later today to see if it freezes for me, but I have to say it's not in my practice to copy an image from one application to another, as you don't get the full resolution. It's a best practice to save the image.
What is your OS?
~ Jane
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same thing happening here, I'm also using a M1 Big Sur. I noticed PS crashes everytime I copy an image from an external source (like a PDF file, but also from a web page). As soon as I open PS and create a new file (in order to paste the copied image), PS freezes.
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What happens if you right-click the image on the web or in the PDF and properly save it to your hard drive, then use File > Open in Photoshop. When you copy from the web or a PDF, you are not getting the full resolution of the image.
~ Jane
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It works fine when I first save the image and then open it in PS. However, sometimes is more convenient and quickier to simply copy/paste the image. But as far as I can remember, not pretty sure about it, when I copy an image from a PDF file and paste it in PS, I do get the image in its full resolution.
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Saving it will give you the full resolution and is a best practice. If you want all the images in Acrobat, you can export them all out with one command. If it's just one, then right-click and save it to re-use it elsewhere.
~ Jane
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I see your point, and that's what I'm doing now, but it would so much better if the software don't crash with a simple copy command.
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I agree. You can report that to Adobe. Does it crash no matter where you copy from? Word? PowerPoint? Illustrator? Be sure to tell the developers your OS and your PS version (exact) when you make the report.
https://feedback.photoshop.com/
~ Jane
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Hi,I've posted an issue in Acrobat section: Solved: Re: Copying image using selection tool causes othe... - Adobe Support Community - 11961248. The official seemed to imply it's a bug and will be fixed with M1 version of Acrobat. I tried to reply to you earlier but couldn't post it for some network error. Thanks again for your help!
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You're welcome, @Christopher Sun
~ Jane