Photoshop freezes when starting up in macOS Big Sur

New Here ,
Apr 30, 2021 Apr 30, 2021

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I just bought a MacBook Pro (13-inch, M1, 2020) running BigSur 11.3  which won't open my legacy photoshop.  I figured it was time and so finally paid for a year subscription and it won't launch past the opening window and spinning rainbow wheel. 

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Crash or freeze

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Adobe Employee ,
Apr 30, 2021 Apr 30, 2021

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Hi there,

Sorry to hear about Photoshop freezing. Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

Regards,

Sahil

 

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New Here ,
Apr 30, 2021 Apr 30, 2021

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Thanks for the quick response Sahil, unfortunately the applications doesn't open beyond the credits (screen shot below) and so the "preferences" don't appear yet.

Screen Shot 2021-04-30 at 12.13.31 PM.png

 

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